Brief Introduction
Trans-Canada Airlines (TCA for short), the predecessor of Air Canada, operated its first flight in 1937. It was officially renamed Air Canada on January 1, 1964. In the year 2000 Air Canada purchased Canadian Airlines International, then the second largest airline in Canada, and became an internationally big airline company.
Nowadays, Air Canada and its affiliated companies provide passenger and cargo transportation services to around 150 destinations and holiday flight services to 90 destinations. By the end of February 2006 Air Canada had a fleet of 329 airplanes, most of them Airbuses. E-ticket and Online Check-in services are available on most of its routes. Its high-quality service has won many prizes for the company.
Hub: The head office of Air Canada is located in Montreal, Quebec. The air transport hubs are Vancouver International Airport (YVR), Toronto Pearson International Airport, Montreal International Airport and Calgary International Airport.Aircraft types: Up to July 2008, Air Canada has 35 Airbus A319s, 42 Airbus A320s, 10 Airbus A321s, 8 A330-300s, 2 Airbus A340-300s, 30 Boeing 767-300ERs, 9 Boeing 767-200/200ERs, 15 Airbus ERJ-170/ERJ-175s and other big airplanes.Flights to/from China: The first airplane of Air Canada landed in Hong Kong in 1994. Other destinations in China include Beijing and Shanghai.Contact Information:
1. Beijing Office
Tel: (+86)10 64682001
Fax: (+86)10 64630576
2. Shanghai Office
Tel: (+86)21 62792999
Fax: (+86)21 62472982
3. Hong Kong Office
Tel: (+852)28678111
Fax: (+852)28684919
4. Canada & US
Reservations: 1-888-247-2262
Hearing Impaired (TTY) Reservations: 1-800-361-8071
Flight Information: 1-888-422-7533
5. Group Reservations
Canada: 1-888-567-4160
USA: 1-800-268-0024
Characteristics:
Air Canada is the biggest air carrier which runs the flight routes in Canada, U.S.-Canadian border and international round trip to Canada. Air Canada and its affiliated company JAZZ offer passenger and freight service, charter service, ground handling, maintenance and training services. Now the flights of Air Canada reach many cities in Canada and USA and cover Asia, Europe, Middle East, Australia, South America and Caribbean Sea. Totally over 240 terminus and 90 holiday destinations can be reached directly by Air Canada.
Air Canada is the first-class airline in North America. It provides passengers with safest flights in the world. It is always committed to its service tenet: Passengers First, Technical Excellence and Safety Top. Its strict management and responsible attitude make it enjoy great fame in passengers.
Prize and Credit:
In 2007, as a leader in aviation, Air Canada won the Airline Industry Achievement Award which was given by Air Transport World, the leading publication on the subject of global aviation service. In the same year, readers from Business Traveler, awarded it the best business class fly to Canada, and readers from Global Traveler, the famous flight magazine, honored it as the best airway in North America.
Official Website: http://www.aircanada.com/
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Travelers' Voices on Air Canada
1.
Jan. 9,2009 09:04 Reply
Mr.william patus(canada) said:
On january 2, 2009, i submitted to aircanada via email, as requested by your ticket agent in Nanaimo, B.C., pertinent information regarding refunding two cancelled flights.
I received an electronic email stating that over the next FIVE weeks, my request would be reviewed.
I then received an unsigned email, stating that it would take FOUR weeks to review my refund request.
Since my visa account was IMMEDIATELY debited for the cost of these flights, the moment after I booked them online, I would only expect a similar courtesy from aircanada on the REFUND end.
I have been flying aircanada regularly since september of 2007.
The pilots and flight attendants have been excellent.
Where you really fall down is the customer service end.
Good luck calling the toll free number for customer care. Most of the time a recorded message encourages you to hang up because of weather conditions. Good luck trying to get a human being at refund services. Why is the refund services line not toll free? AND, check any of your websites or links, and tell me where to find an email address to customer care.
Come on people, you can do much better than this.