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Special Service of Hong Kong Airport Express

Hong Kong Airport Express Passengers can enjoy complementary services for free, namely shuttle bus service, in-town check-in service, and porter service.

Here below is a chart of free service available at Hong Kong Airport Express stations:

Stations Free Hotel Shuttle Bus Service Free In-town Check-in Service Free Porter Service
Airport No No Yes
Tsing Yi No No Yes
Kowloon Yes Yes Yes
Hong Kong Yes Yes Yes

Passengers leaving from Hong Kong will arrive at the boarding counter of Terminal 1 (7th floor) after they get off airport express. Or they could get off from the right door and walk to Terminal 2 for about 3 minutes. Arrival passengers can reach the station of airport express after they pass the arriving counter and luggage claim sector and walked through the Arrivals Hall.

 Free Shuttle Bus for Airport Express Passengers
It is provided exclusively for Airport Express passengers traveling between Hong Kong or Kowloon station and major hotels and railway interchanges. Passengers are required to show proof of eligibility including Airport Express train ticket (Single Journey, Same Day Return, Round Trip, Airport Express Travel Pass), Airline ticket / boarding pass, Airport Staff Octopus Card, AsiaWorld-Expo entry pass or event ticket.
Service Hours Service Area
From / To Hong Kong Station
H1 06:12 - 23:12 (every 20 minutes) Island Shangri-La
Conrad Hong Kong
Pacific Place
JW Marriott Hotel 
Empire Hotel Hong Kong·Wan Chai
The Wharney Guang Dong Hotel
Novotel Century Hong Kong
Holiday Inn Express Hong Kong Soho
ibis Hong Kong Central And Sheung Wan
Best Western Hotel Harbour View
Island Pacific Hotel
H2 06:12 - 23:12 (every 20 minutes)

Empire Hotel Hong Kong·Causeway Bay
Metropark Hotel Causeway Bay
Regal Hong Kong Hotel
Rosedale on the Park
The Park Lane Hong Kong
The Excelsior, Hong Kong
Harbour Grand Hong Kong 
City Garden Hotel
HK Convention and Exhibition Center
Renaissance Harbour View Hotel

From / To Kowloon Station
K1 06:12 - 23:12 (every 12 minutes)

Jordan Station (Austin Road)
Hung Hom Station
Harbour Plaza Metropolis
Whampoa Garde (Tak On Street)
Harbour Grand Kowloon
Eaton Hotel Hong Kong
Austin Station

K2 06:12 - 23:12 (every 12 minutes) Prince
Marco Polo Hong Kong Hotel
The Kowloon Hotel/The Peninsula Hong Kong
The Royal Pacific Hotel & Towers/China Ferry Terminal
K3 06:12 - 23:12 (every 12 minutes) Holiday Inn Golden Mile Hong Kong
Hyatt Regency Hong Kong, Tsim Sha Tsui
Regal Kowloon Hotel
Hotel ICON
Hotel Nikko Hong Kong
InterContinental Grand Stanford Hong Kong
Kowloon Shangri-La Hotel
K4 06:12 - 23:12 (every 20 minutes) Sheraton Hong Kong Hotel & Tower/East Tsim Sha Tsui Station
Park Hotel
The Luxe Manor
Empire Hotel Kowloon·Tsim Sha Tsui
BP International
K5 06:12 - 23:12 (every 20 minutes) The Cityview
Metropark Hotel Kowloon
Royal Plaza Hotel

 Free In-town Check-in Service
It is available for many airlines at Hong Kong and Kowloon stations except the following airlines:
Air Asia, Air Philippines, Angel Air, Cebu Pacific, Continental Airlines, Jetstar Asia Airlines, Oriental Thai, Pakistan International, Shenzhen Airlines, and Transaero. You may check-in as early as one day in advance or as late as 90 minutes before take-off. Free check-in service up to one day prior to departure is available when passengers fly with these airlines: Air India, AIR NEW ZEALAND, Cathay Pacific Airways, China Airlines, Dragonair, EVA Air, Hong Kong Airlines, Mandarin Airlines, Qantas Airlines, Singapore Airlines, South African Airways, Thai Airways.
 Service Hours: 05:30 – 00:30 daily (Exact close-out times vary according to individual airlines flight schedules.)
Contact your airlines directly for full details.

 Free Porter Service
It is available at the Airport, Tsing Yi, Kowloon and Hong Kong stations.