Ticket

A.  About e-tickets
 What is an e-ticket?
Actually, an e-ticket is an electronic record of the traditional paper ticket. Or rather, an e-ticket memorizes the information of both flights and passengers from the internet and stores it in the ticket-reservation system. At present, as the world's most advanced form of ticket, the e-ticket relies on modern information technology to achieve paperless procedures of booking, payment and check-in services. Compared with paper tickets, e-tickets bring much more convenience for air passengers. 

 How to book and use an e-ticket?
a. Log in an airline reservation system and inquire about the e-ticket;
b. Fill in the reservation form with accurate information of the flight passenger;
c. Confirm the order and pay for the e-ticket on line through the bank website;
d. Receive a phone for verification within a half hour after payment and then e-ticket will be sent to your e-mail box;
e. Go to the airport e-ticket counter and get your boarding pass with your ID card or passport;
f. Pass the security check; fetch an e-ticket receipt for reimbursement from the airline or the ticket agency if needed.

 What is an e-ticket receipt? 
An e-ticket receipt functions as a voucher for e-ticket payment and reimbursement of China domestic air passengers; it is not a voucher for boarding plane; 
The receipt is permitted to be printed once, one piece for each passenger (If lost, it cannot be reprinted.);      
The receipt cannot be arbitrarily altered; passengers should check the items listed on the receipt, such as names and certificate numbers. 
E-ticket receipts are needed when passengers want to reroute or refund their e-tickets; passengers should send their application to the ticket agency with the original receipt. 

B. E-ticket rerouting
For China domestic air passengers who want to reroute their e-tickets, there are two kinds of circumstances.
a. If the receipt has not been printed out:
Passengers can notify the ticket agency directly (e.g. by phone) if they want to reroute to a ticket of the same class standard (ticket at the same discount); they must confirm the completion of rerouting before they take their flights. If the price of the rerouted ticket is higher than that of the original one, passengers should go to the airport e-ticket counter or the ticket agency, where they have their e-ticket receipt printed and pay the fare difference.  
b. If the receipt has been printed out: 
Passengers who want to reroute to a ticket of the same class standard (ticket at the same discount) should notify the ticket agency first and reroute their ticket under the help of the ticket agency staff. If the price of the rerouted ticket is higher than that of the original one, passengers should go to the airport e-ticket counter or the ticket agency with the e-ticket receipt and pay the fare difference there.

C. Ticket refunding
If flights are cancelled, advanced, delayed, rerouted or cannot provide the seat ordered due to the reason of airline companies, passengers are entitled to refund their ticket free of charge at the departing airport, or they can get their refund for the unused section free of charge at the midway airport; for ill passengers (including companion) who want to refund tickets, the refunding procedure follows the above expect that a medical certificate is required; for passengers who want to refund their tickets of their own accord, they should provide their ticket or e-ticket receipt as well as their identity certificates.

Departure 

 A. Domestic & International departure
Passengers taking China domestic flights should arrive at the airport within the time limit set by the airlines. Most of the Chinese airlines stop the check-in procedures 30 minutes before departing. In some large international airport, the procedures are stopped 45 minutes or one hour before the departure. So passengers are suggested to reach the airport at least one hour in advance.  

While the check-in procedures for international departure are usually stopped three hours before departing. In addition, passengers taking international flights are required to produce some relative certificates, such as health certificate, entry or exit documents; passengers are responsible for any consequence caused by their violation of relative regulation.

 B.  Connection services
Connection services are a series of services provided for passengers with conjunction tickets. Starting from passengers booking their tickets, each department of the airline will inform the subsequent department about passengers' information. After arriving at the transfer airport, passengers can go direct to the connection service counter where special services are provided, to help them pick up baggage, handle the next boarding procedure and pass the security check.

 C.  Missing, mistaking a flight
If passengers miss a flight at their own fault, they can choose to take the follow-up flight or refund their tickets (refunding fee will be charged), which can be dealt with either at the departing airport or at the original booking site. If it is airlines' fault, passengers can also choose to take the following flight or have their tickets refunded free of charge.

If passengers mistake a flight at their own fault, passengers can catch the earliest flight to their destination with airlines help; however, their tickets cannot be refunded. If it is airlines' fault, passengers will also be arranged to catch the earliest flight to get their destination; if passengers want to have their tickets refunded, no refunding fee will be charged. 
 
 D. Services for disabled passengers
Disabled passengers who need special services should apply to the airline in advance. The special services provided by the airlines usually include assistance with those passengers when they board, transfer and get off the plane

Passengers with wheelchairs should consign their wheelchairs as checked luggage. The blind and deaf passengers can board the plane with their guide dogs or they can consign them free of charge. If passengers want to take their dogs into the cabin, they must have them well muzzled, firmly strapped and not occupying any seat; if passengers want to cosign them in the cargo hold, their guide dogs must accord with the requirements for pets shipping. 

Related links:
China Flight Schedule
China Airlines