"The tours were great in both services and accomodation except that the tour guide (Mrs Tong) in Beijing was not knowledgeble enough to explain all the historical details and events. She was not attentive and initiative at all as we had to ask many questions to get one anwer. We were very disappointed with her quality as we spent the longest time in Beijing but did not complain to her as she was a nice old lady. However, I did attach a note when gave her the tips. One additional point is that the train from Shanghai to Souzhou was old and not clean. Ive learned in Shanghai that people actually take a one day trip to Souzhou by mini Bus and back to Shanghai on the same day which is quite a good idea since nothing to do in Souzhou at nite. Overall, we were satisfied with the trip and certainly would recommend to our friends and will pass your business cards around."