Sep 8, 1999

"The tours were great in both services and accomodation except that the tour guide (Mrs Tong) in Beijing was not knowledgeble enough to explain all the historical details and events. She was not attentive and initiative at all as we had to ask many questions to get one anwer. We were very disappointed with her quality as we spent the longest time in Beijing but did not complain to her as she was a nice old lady. However, I did attach a note when gave her the tips. One additional point is that the train from Shanghai to Souzhou was old and not clean. Ive learned in Shanghai that people actually take a one day trip to Souzhou by mini Bus and back to Shanghai on the same day which is quite a good idea since nothing to do in Souzhou at nite. Overall, we were satisfied with the trip and certainly would recommend to our friends and will pass your business cards around."

Aug 17, 1999

"It was a good trip overall, quite an experience for myself and my family. The tourist guide and driver for the first part (Urumqi and Turpan) are very nice and the arrangements are well thought out. So I paid them a little bit more on tips. The tourist guide for the second part (Dung Huang) is so-so, there are slacks in the itinerary. He sent us to the hotel to sleep for 3 hours for both afternoon. On the trip to the sand dune, he asked me if there is camel ride included. It seemed to me that if I didnt insist then he would not arrange camel ride or asked me to pay for it. But anyway the tour of the Mogao Gotto was good. Thank you for the arrangement."

Jul 23, 1999

"Sorry for taking so long to respond to your message. We returned home safely from China and have been busy ever since. Overall, we were very satisfied with the experiences you arranged for us. Tour guides met us promptly at each destination, hotels were excellent, and sites selected were good. Two of the guides were exceptional. Tang Chen in Xian is a remarkably well-informed and professional young woman. Both she and the driver helped to make our experiences pleasant and memorable. She should be commended for her fine work. We enjoyed our stay in Xian very much. Guilin offered fascinating scenery but the level of service from the tour guide was a disappointment after the attentive, informative guide in Xian. Shirley Tam seemed most interested in rushing us through sites to get us to the next shop. At the seven peaks park we saw virtually nothing of the famed scenery. We understand that guides make commissions on purchases, and in fact we are more than happy when such a mutual benefit occurs, but not when that goal becomes the primary focus. Our touring ended on a very high note. Miss Wang Jun, who met us at Huangshan airport and accompanied us during our stay in that area, was another exceptionally bright, well-informed, and personable guide. She became a part of the very pleasant memories we have of our time there. The guide in Shanghai met us at the train and helped us resolve a problem with luggage that had been transported on the baggage car. She was pleasant and efficient. We are grateful for the assistance you offered us. We will recommend your services to friends. It is possible that we will visit China in the future with a small group of colleagues. Would it be possible for you to arrange tours with a single guide to accompany us to all selected locations? "

Jul 20, 1999

"I am sorry to have taken so long to reply to your message. As I am sure you will know, we much enjoyed our visits to Beijing and Tsian because of your excellent guides and drivers. We were also able to survive in Beijing for five days on our return without any help because of the advice and information you and your guides had given us. We were glad to have added Banpo to our itinerary and recommend that you include it for other visitors. We also think that Mutianyu was well worth the longer journey from reports we had from other visitors that Badaling was too crowded and commercialised.
The entertainment, lunches and dinners you arranged were all much appreciated by us and we should not have found them without your help. We have had some photographs taken of us in our judges robes which we are sending to the two guides which we are sure will amuse them. Thank you again for making it such an enjoyable and memorable holiday. We shall certainly recommend Travel China Guide to our friends. We are very sorry that the Americans bombed your Embassy in Belgrade the day after we returned to England. I promise you we had nothing to do with it!"