"I would like to start off by saying that we truly enjoyed every aspect of our trips booked with Education Tours. We enjoyed each city and found that all our guides were knowledgeable, friendly and informed. I do have two suggestions for the future that I think would help to increase overseas bookings. I would recommend that you ask former clients to allow themselves to be used as references either via e-mail or telephone so as a potential client could contact someone like me to ask for themselves how the tour was and to make sure that they can be confident in booking with you. The only other comment about our trip is that when we arrived in Chengdu and needed our tickets to Lhasa and Tibet travel permit, I think that when we arrived at the hotel they should have already been waiting there for us or otherwise a message saying to call to arrange for a delivery time. It was very nerve wracking to arrive and the hotel not to have any information about our tickets and to have to call you in Xian to find out what was happening. Im sure they would have been delivered eventually anyhow, but it was nearly the end of the day and we hadnt heard any information and had a very early flight the next morning.
Once again, we had a fantastic time and thank you for arranging such a wonderful trip. Please feel free to write to me if you have any questions or to give my e-mail address to anyone who might ask for the contact details of someone who has booked a trip to China through you before."