"My wife and I very much enjoyed our trip. It was clear that it would not have been reasonable to attempt such an itinerary without your organization handling the complicated logistics. Having both a local guide and driver allowed us to maximize the amount of time we had. It was clear that you have had experience with our itinerary, and have designed it well to provide a good balance of escorted and free time, and a comfortable number of activities to attempt per day.
We were happy with our local guides. Mr Wang Chun Lee in Urumqi and Turpan was excellent. Also exceptional was our guide and driver (Mr. Sun and Mr. Wang) in Lanzhou. We were somewhat disappointed with our guide Ben in Xian. He was very inexperienced. We were unhappy with the raw attempts to profit by only allowing us to visit "special shops" in Xian, particularly after it was clear that there were no governmental restrictions.
However, our time in Xian and elsewhere was very enjoyable, and I was surprised at how smoothly everything went. What attracted me to your company was having a tour with a very close match to our interests in (and time for) seeing both the Silk Road, and Tibet. We feel that your tour provided a good introduction to those areas, for a reasonable cost. My experience has shown me that the more one travels, the more places one learns of to visit next. We look forward to our next opportunity to travel with your company to explore the Silk Road west from Urumqi, through Kashgar and beyond."