"We had an excellent trip to China! Thank you for all your help in putting it together. We enjoyed Hong Kong, and Guilin, and the 3 Gorges, and Beijing, and Shanghai, and Hong Kong again! Our air tickets were waiting for us in Hong Kong, just as you said. Everywhere we went we were met by guides who looked after us very well. Our first guide, Christina, in Guilin was especially good. And you arranged for the guide in Shanghai to meet us earlier than scheduled and at the other airport, in response to our phone call - thank you, we were impressed. And the conference in Beijing, which was the central purpose of the trip, was worthwhile. Some people in the UK think it is risky to use a travel agent in China who is not "known" except over the Internet. We felt confident that you would not let us down, and that has proved to be the case. Perhaps it would help your credibility to give more prominence to being part of Xian Foreign Languages University?"