"I have enjoyed working closely with you nice ladies via the internet. You have always been so professional and promptly responsive to any and all of my inquiries about the tour you arranged for my party of ten covering the ancient and modern day capitals of China (Xian and Beijing) during the period of October 16-23, 2001. Overall my group rated the tour an exceptional value for money spent; it met or exceeded most of my groups expectations. Both of our English-speaking guides were exceptional: Ms. Nicole Xuemei Su and Ms. Peggy Blue Jing Lan in Beijing and Xian, respectively. The drivers were neat and the air conditioned minibuses were first class. The Gloria Plaza Hotel Beijing was excellent as I was already familiar with it; the Jinguo Hotel in Xian did not measure up to my groups expectations since it was musty due to smoke and mildew and is showing its age.The food was generally good but some thought should be given to adding more variety in the form of noodles, dumpling and more seafood/fish items. The Dynasty Restaurant (our first night in Xian) was a disaster since we were promised Cantonese food.Cantonese food it was not since we had five Cantonese people in our group who definitely knew better.Dynastys food is too oily also for Western taste; noodle soup and dumplings would be a big change of pace by then.
Special praise for Ms. Peggy Blue for helping one of my group recover left-behind articles in the Gloria Plaza Hotel Beijings room safe. We were very impressed with her getting all the details taken care of. We glad to see Ms. Nicole Sus familiar face greet us upon our return to the Capital City from Xian in order to catch our going-home flight too.
Other suggestions: having a tourist map of the cities to show the tourists the orientation of hotel location to various sites would be helpful; taking the "representative house" off the Hutong tour since it is not a true representation of Hutong life; add more free time for shopping away from the factories; and keep doing a wonderful job. Overall on a scale of 0 - 10 with 10 being the highest or best rating, I would give the tour 9.0- 9.5 - superb, in fact!!!! Not bad since this was my third trip to China in the last 1 1/2 years!!! Your company is as good as Ritz Tour in most respects but they use ALL ***** hotels.
I will definitely consider Travel China Guide my first choice for my next trips to China and look forward to working with you all again very soon!"