"I was intending to send you a note anyway to let you know how impressed I was with your service.
Everything was impeccably arranged and the guides and drivers went out of their way to help. I only have two reservations: 1) I had no advance notice that I would need to carry a limited amount of luggage with me on Huang Shan Mountain for the hiking and overnight stay - it would be good to put this in the trip description; 2) there was a big gap in the itinerary of many hours on day 3 after coming down the Mountain; however, my guide Emmy made arrangements for a side trip to a country village and visit to Huang Shan city, which was most interesting - perhaps that could have been included in the package.
These are minor comments and all in all it was a great experience for me. You have whetted my appetite and I shall be returning to China for a much longer, work-free,visit!
Thanks again for your care and service."