Hello!

Now that I have recooperated from my trip to China, I wanted to let you know
how much I enjoyed it. I did fill out some comment forms given to me by my
travel guide; however, I did want to write you this e-mail. Overall, I feel that my trip to China was excellent and will definitely recommend you to my family, friends, and colleagues. I visited Beijing, Xian and Shanghai.

I appreciate the attention that was made to practically every detail of my trip. Everything went very smoothly and well organized. The drivers were polite and very nice.

My favorite part was spent in Beijing. My tour guide, "Ray" Hua Rong, was by far the best! From the moment I arrived in Beijing, I felt very comfortable, safe and well attended to. Hua Rong had a great personality. He not only is extremely knowledgeable, but is very professional, thorough, kind and friendly. Hua Rong speaks excellent English and was able to explain so many interesting facts about the areas we visited in Beijing. I learned so much! He was extremely helpful with answering my questions and made my 4 days there most enjoyable. Please thank him for me and tell him that I appreciate everything he did to make my visit most pleasurable. I would definitely request his services when I return to China.

I enjoyed Xian and Shanghai, too. I had two young gals as my tour guides, in Xian I had "De", and in Shanghai I had "Chris". Both were lovely young ladies and very nice. "De" was extremely knowledgeable of the area, and "Chris" did a very good job as well. I think because they are younger, some of my questions perhaps were unfamiliar to them. I had asked "Chris" after she stated that the radio tower in Shanghai was the 3rd tallest in the world, where were the 1st and 2nd located? And she had no idea. This may be just one example of a question that a tourist might ask and it would be good if the guide could be able to provide the answer too. If you are boasting of the tower being the 3rd tallest, then it would be helpful to know as compared to what? People may have traveled elsewhere or have knowledge of other places, so it would be interesting for them to be able to compile new information they are learning while in China with their prior knowledge. This is simply a suggestion to possibly help. People are going to come to your beautiful country perhaps having done extensive traveling or are well educated in geography, history and cultures. The more knowledge the tour guides have, the better. Hua Rong I found to be extremely proficient not only in speaking English, but especially so in his thorough knowledge of Beijing. De would be the next and then finally Chris. I simply believe that the later two guides are just not quite as old and experienced. They do have a lot of potential though! I do not mean this in any negative way. I am sure that they will get even better with more time and experience.

The hotels were all very nice. Thank you! The best hotel, service and breakfast were at the Marriott New World Hotel in Xian. The breakfast was absolutely delicious with so many options. The SongHe Hotel in Beijing was my 2nd favorite, and the Pacific Luck Hotel was the least favorite. The breakfast there was not very good and had very little selection.

I realize that it may be difficult but if possible, I would suggest being aware of construction going on near the hotel where your guests may be staying. In Shanghai, directly across from my hotel room, construction was going on until 11:00 pm each night. I had to raise the volume on the television in order to drown out the noise. This may be distracting for your customers.

I had met a lot of foreigners traveling like me through China. Most agreed with me as to the beauty that China offers. Thank you ever so much for making my trip to China a memorable one. I look forward to returning soon! Your country is very beautiful, the people are very nice and friendly, and of course, you have a wealth of cultural and historical sites of interest. As I mentioned before, I will not hesitate to recommend your services to anyone who plans to travel to China. Your service was excellent! I just hope that you will just listen to some suggestions and comments I have provided you. I certainly wouldnt bother if I didnt think that you already are the best tour agency....I just would like to help you improve. I do not mean any of the things to be offensive in anyway, just some points that I think might be helpful for you to be made aware of.

Thanks again, and I will be in touch for the next time I come back to China!

Sincerely,
Jane Hayes