
Dear Ms. Wang and Ms. Bai,
Sorry it's taken me so long to respond to your last e-amail, but we're still in a little cultural shock from all our experiences on our recent trip! We had a most wonderful trip and will have very happy memories of the places we visited and the sights we saw. I would be pleased and delighted for you to use our names in the testimonial section of your website. I would also highly recommend your services to anyone who is planning a trip to China, and have already suggested your company to friends and family. I am quite amazed at the experiences of the China I found today, compared with my previous trips to China, the first being in 1973! I was pretty confident that I could arrange the tours in the major cities that we visited and was able to do so through the hotel services with little difficulty. Your services were invaluable, however, when it came to Kashgar and Tibet. Even though I did book the hotels in both places, I don't think I would have attempted to arrange the tours on my own, especially in Kashgar. I was also grateful for your help in change the flight for us from Lhasa to Chengdu. Somehow, I overlooked a lapse of two days between Lhasa and Hong Kong and you were able to help me sort out the problem. As it turned out, it was a much better arrangement then had been originally planned!
I am absolutely amazed at how efficient the services in China have become. The flights went like clockwork, considering that we had many segments and were literally from one end of China to the other and north to south! Also, the hotel staffs were very accomodating and professional, and the facilities and rooms everywhere were world class and I would certainly recommend any of them for future reference.
I have absolutely no critizism of any of the arrangements that were made for us and as I mentioned earlier, I would highly recommend your company to anyone. The only thing that I might suggest that could possibily be improved are the guide's language skills. We had a substitute guide in Kashgar, who although a very nice young man was quite inexperienced at his trade and his English was somewhat difficult to understand. While I realize that there are not too many tourists in the Kashgar area, it would appear that English is quite important for the tourist industry. The other nationalities that I could identify, mostly German, were all speaking English with their guides. In Lhasa, we had a very experienced guide, who interestingly enough, had spent some years of his youth learning in a monestary and was very knowledgeable, but again was not very fluent in English.
I am attaching some photos for you and am also sending a photo and a text to the travel section of our local paper. I will certainly mention your company in the script that I am writing to attach to the photo and will let you know if the newspaper (The Denver Post) publishs it.
Many thanks again for helping to make our stay in China a memorable one and we will certainly be in touch with you for our next excursion!
Very best regards from both of us,
Jan and Eduardo Ferrada