Dear Michael Lee,

Following are my comments regarding our recent tour and the service and value.

1. Meals: The meals were all excellent. Being somewhat of a picky eater this was an area of concern when planning the trip. Most meals were either beef, chicken, or pork with rice and steamed vegetable. All meals were presented well and were very good. In general there was always more food than the two of us could eat. Our favorite meal was the Peking Duck...this was our first experience in eating duck. It was crispy, tender and delicious.

2. Guides: All guides were extremely conscientious, knowledgeable and courteous. They spoke and pronounced English well and were knowledgeable about their particular cities and attractions.

3. Cars: All cars were clean and well cared for. The drivers were always courteous and attentive.

It is very hard to single out one particular guide or representative. Everyone at travelchinaguide.com have far exceeded my expectations. However I would like to acknowledge a couple of individuals that went above and beyond. First of all Michael Lee from the reservations center. He was very patient, timely, and courteous in answering my endless number of emails. He sensed my concerns about booking and paying online and put them at ease. He personally met us in Xian and returned an overpayment of US$12.00 as well as giving us a couple of T-Shirts. He definitely provided world-class customer service. Secondly the guide in Xian, Nancy. In general conversation she found out that my Birthday would be during our stay in Xian. The night we went to the Tang Dynasty Musical Show she arranged for a Birthday Cake and a special Birthday song by the performers. I will definitely always remember my 62nd Birthday.

You can publish any part of my comments on the testimonial page. In closing I would just like to say..If you are planning a trip to China, do not hesitate to use travelchinaguide.com....they will meet and exceed your expectations. We booked the private tour and it was well worth the extra money.

Again thank you Michael for helping us make the China trip a memorable one.

Jim Pallone