Dear Ms Judy Su and Ms Cynthia Xiao,
First let me thank you for your time and trouble in arranging our excellent China Trip. It was well organized and very professional. Whenever we had a question or a small or large problem, you handled it with speed and understanding. I apologize for my confusion over the payment for the train tickets to Lhasa. We will sort out the payment among ourselves. I understand how you had to make the payment for the train compartment.
The figure that you have for the payment of the new air tickets in Lhasa, CNY 1650.00/ $204.00 US net is correct. Thank you for crediting that amount to each of our credit cards, Ms Joan Hirsch, Ms Joanne Reynolds and Ms Judith Cayce.
Here are my comments on the particulars of the trip:
The meals that were arranged were a cross section of the various cuisines of China and were varied, delicious and well prepared. The amount of dishes were more than we could eat at most meals.
All the guides were all very good, prompt, courteous and pleasant.
1.) They were all contentious and their service was very good.
2.) Their command of English was excellent. The communications were very good. We were all impressed with their language skills.
John in Shanghai was excellent. His sense of humor was very good. He was prompt, courteous and a delight to be with everyday.
Lily in Suzhou was very good, she was ill with a cold, but did not neglect her duties in anyway. She took very good care of our group.
Tony in Guilin was fun and very knowledgeable. He loves his city and shows it off very well.
Markus in Beijing was very good. He was understanding when we changed our minds and changed plans. He arranged a particularly wonderful peking duck dinner for our group, at our request. His English was very good.
Drolga in Lhasa was the very best. She took special care of me, when I had a small case of altitude sickness. Judith fell and from that time, Drolga never left her side, taking care that she did not fall again. She was fabulous when the flight was cancelled in Lhasa, staying on the phone with you until we were assured of a flight and taking care that we all got seats and were on our way. We would have been lost without her excellent help. She was the most solicitous and caring of all the Guides.
Knowledge of history and culture of China, was excellent in all the guides. They have all studied and learned their lesson well.
Cars and Drivers: All very good, the cars were clean and well maintained. The drivers were all very helpful and pleasant. They stayed with the cars and protected any personal items that we left in the cars.
Thank Travel China Guide, on behalf of my fellow travelers, for making our China tour so memorable.
Sincerely yours,
Joan Fowler Hirsch