Dear Hebe and Frieda,

This time I'm writing about Mr. Tang Ming, and request that you forward my letter to the highest manager in your company for his or her consideration.

Thank you very much again for your thoughtfulness and care.

Marcia Shibata


Dear to whom this concerns,

This last December a friend and myself has the excellent opportunity to make a long journey through China and it was our good fortune to have found and employed your company to help us with our complicated schedule.

I would like to speak about one employee of yours that we had the really the good fortune to meet.

His name is Mr. Tang Ming ( Marcus)and he works for your Beijing branch.

Of all the guides we encountered in our trip, Mr. Tang was the most excellent. His knowledge of Chinese history was of course the highest quality, but this I found to be true with all your employees.

Therefore what made him stand out, and special as a guide (and much more than "a guide") is his human quality of genuinely caring for his charges, which is a very rare quality in any group of human beings these days. When you are with Mr. Tang you can feel his authentic concern for you. I am old enough and traveled enough to speak from experience.

Mr. Tang is very educated in the English language, (which I know is not easy to learn since my own father was born and raised in China), and he continues to be curious about the language, which is also rare, because after a while most people come to kind of plateau and stop paying attention to the details. When people stop paying attention to the details in a conversation, then true communication breaks down, and with some to the guides we met on our trip this was the case.

Also Mr. Tang understands the most rare quality of all in communication and this is the quality of space in relationship. He does not fill the empty space with idle chatter be it Chinese history or silly questions, rather he leaves the silence alone so that the guests may take in the sights of China with full attention and have the space to ask questions as they naturally arise with in the moment...

I fully and completely recommend that you promote Mr. Tang to any higher position in the company that you may have open or that needs to be changed. He is a person of rare quality, and I feel will not only benefit foreign guests that come in contact with him, but will benefit Travel China Guide altogether and all your employees.

If you find you have special guests for the 2008 Olympics, Mr. Tang is the only person to send to over see the needs of these guests. And please reward him well monetarily, he deserves it.

With sincere appreciation for a wonderful journey and opportunity to understand a little bit more about China through the thoughtful and helping hands of your companies attention to details.

Marcia Shibata