Booking though TCG booking centre was smooth; I was able to understand the emails sent by the staff. However, would appreciate being notified if there is a change in the rates (especially to a lower rate). I went to the website and apparently the rate dropped for the same period and I had to ask TCG if i'm eligible for the new rate.

1) the staff do not speak English, which makes it quite difficult to communicate. Fortunately, I had a local friend who helped me out with the communication problem. From the hotel side, the only one who could speak very little English was the security guard!

2) there should be more information on the location of this hotel on the booking confirmation sheet. I relied on the Chinese-written address that you provided me and showed this address on the booking confirmation sheet to my local friend. My local friend had difficulty identying the address location at first, even with asking many people around. Chengdu is a large city. Fortunately, there was the hotel phone number, so we could call the hotel to find out more about their whereabouts. What happen if I had taken a public taxi and the taxi driver could not relate to the address provided? Besides the street address, the hotel should also tell in which part of the city the address is, or near what landmark buiding nearby.

I believe I have a good experience booking a hotel through Travel China Guide booking centre.

Best regards,

[+][+][+] TCG reply:
Dear Mr. Geoffrey Yeo,

Thank you so much for your kind and sincere reply. We do have informed the hotel about your kind comments, and are sure that the hotel will make more progress in their service and will offer you a higher quality service in the following days.

As for the drawback 2, we are sincerely sorry for having caused you so many troubles. In order to perfect our service, we are now redesigning our website. The new version of our website will provide detailed map for every hotels. By then, it will be much easier for guests to find the hotels. We welcome you to use our new website next time. Thank you for your better notice.