Thank you for opportunity to comment. The hotel in Chengdu was excellent. The room is absolutely clean with free internet, real value for money. Staff friendly and efficient, I would book this hotel again.

Kind regards
Allan Hill

Updated :2009-2-7Guest Name :Mr. Allan Hill Nationality : Australia

The hotel is very clean and the staff is very helpful and courteous.

TCG booking is very simple and convenient. Your service is prompt and efficient. This is the 3rd time I used TCG service to book hotels in China. I will definitely continue to use your service.

It will be good if TCG can offer special discount to regular customer, like me, whenever we book through you.

BS Lee

Updated :2008-9-5Guest Name :Mr. Lee Beng San Nationality : Singapore

Perfect location, nice and clean ...

Perfect location, nice and clean rooms. Nice and helpful staff that really tried their best, BUT:

No english speaking staff. We actually had to call a chinese friend on several occasions, just to help us translate even the simplest of things.

"Western breakfast" is totally untrue. There was nothing western at all whith the breakfast.

Updated :2008-7-17 16:58:00Guest Name :Mr. Jacobsson(Guest) Nationality : Swedish

The hotel price was very reasonable. The facilities, staff and service were fine. I kept a copy of the directory for this hotel franchise, so that I can use them again on stays elsewhere in China.

For the purpose of my trip to Chengdu, a different Jinjiang Inn would have been more convenient. Although I could have figured that out for myself, a map of hotel locations in the city would have helped me. It might require substantial modification to the TCG website to offer this feature, though. This is not a complaint! You website provided a convenient card in Chinese for directing the taxi driver to the hotel, so I had no problem getting there. That itself is a very useful feature and I hope that it is general procedure for all of your hotel reservations. It happened that I knew in advance about the #303 express bus from the airport, which was also very convenient and economical. Perhaps where such services are available, you could offer the information in a "Hints for the city" section on your website.

Finally I must say that in my experience it is quite unusual for a booking service to make a reservation without advance payment. It was convenient for me in this case, because I only have a Bank of China debit card, and maybe that would not be accepted.

Anyway, I intend to use your TCG booking to arrange for stays at Jinjiang Inns in the future. That sums up my experience with both.

Doug Schaefer

Updated :2008-7-4Guest Name :Mr. Doug Allen Schaefer Nationality : United States of America (America)

I was VERY VERY satisfied with TCG booking service, very efficient and easy. I will use your service again in the upcoming trip in China.
The hotel is budget hotel, very nice. Room is clean and not deluxe at all, but the room rate is cheap. Hotel location is very good, in in the luomashi commercial area. It is only 45 minutes' drive to the international airport, and 10 minutes' drive to the North Railway Station ?easy transportation. The hotel staffs are well-mannered and helpful. I really enjoyed my staying in this hotel, would like to recommend.

Updated :2008-1-10Guest Name :Frieda Nationality :

You were helpful and prompt in emails and double confirmed booking to reassure me. But as for the hotel itself, i would like to say as below:1) They could not find your reservation booking. They did not look hard for it. But they had rooms so still stayed there. Their website and all websites with agencies listing this hotel says "accepts Visa, Mastercard". They refused to take foreign cards. That makes no sense as Visa and Mastercard are international payments. Hotels should not say take these cards if NOT ones issued by foreign banks. I have never come across this before. 2) They say breakfast is Chinese and Western. There was no Western food - it was a Chinese Breakfast. My companion, Chinese, confirmed that this food is all Chinese - nothing separate for western tastes. 3) I chose hotel as needed internet access for my laptop. The internet in room did not work and I knew (as a big world traveller and 25 visits to China) that the problem was the supplied cable. The laptop dectected NO connection. However the hotel reception insisted cable was fine, refused to replace it and claimed my laptop was the problem. So I had to spend an hour with help of my friend to find finally a new cable in Chengdu shop and buy it. as soon as I changed the cable, the connection immediately worked fine and did rest of stay. I should not have had to waste that time and spend that money. The hotel should listen to customer and replace cable and not give "standard answer" 4) Having paid substantial cash deposit as they did not take cards, after two nights we returned in evening to hotel to find locked out of rooms - They had decided they need more money for the stay but this was not explained at check-in. 5) First night, my friend received an unwanted early wake-up call that was not requested and annoying as she wanted to sleep - no apology. The maids did not replace basic things like toothpaste and brush in room once used the next day. Overall I found the hotel very unhelpful and no staff once they knew there had been a problem showed any concern to provide better service for next problem. I do not recall any other Europeans in the hotel and they do not seem geared up to welcome foreigners. I have stayed at other hotel in this chain and the associated Jin's Inn elsewhere in China without this problem. I think without my friend's help speaking fluent Chinese, I would have had even worse service. I cannot recommend this hotel at least to foreigners - and I think you should talk to them about their service, misleading advertising re Credit Cards, Western breakfasts and so on. I guess a local Chinese tourist with local payment card, only wanting Chinese breakfast and not with laptop would have found the hotel OK. Catering for foreigners is their weakness!

Updated :2007-8-7Guest Name :Colin Speakman Nationality : United Kingdom (Great Britain)