Hi Lena,

Thank you for sending this follow-up mail to me. The trip to Guangzhou is very good & the hotel location is easily accessible. The service staff from front desk to concierge is to my expectation & friendly. I will definitely go back to this hotel in the future as there are lots of cheap shopping stuff near the hotel ranging from leather shoes to clothing.

Practically, all the hotel facility, service & location are very good. Appreciate for providing all the information on your website. They are sure useful to us.

The booking experience to me is very good & your service is prompt. I am very impressed by the service provided.

Thank you.

Best Regard,
Kenneth Thio Y H

Updated :2009-2-7Guest Name :Mr. Thio Yong Hai Nationality : Singapore

Hotel Canton Landmark is centrally located. It was so easy getting there from the airport using the airport express as the bus stops near the hotel.

The staff were very friendly and courteous. Some of the rooms however that we had booked, particularly the ones with twin beds were uncomfortable as the beds were too hard. I am told by my son that it felt like he was sleeping on a thin mattress on top of wood. It made it difficult for them to turn in bed. Also, the rooms were a little too small for my taste. Otherwise, the hotel was quite good.

TCG was extremely helpful in assisting us with our reservations. I had to make several changes in my reservations and TCG responded quite efficiently and helped us book the rooms we desired. I would use them again in making a reservation for China. In Guangzhou, I may use Hotel Canton Landmark again but I would make sure that the beds are more comfortable. The room I stayed in had a Queensize mattress and was comfortable.

Very truly yours,

Francisco B. Singian

Updated :2009-1-20Guest Name :Mr. Francisco B. Singian Nationality : Philippines

The upgrade from the basic room is ...

The upgrade from the basic room is significant. We initially requested a non-smoking room, but were stuck with a basic smoking room. The upgraded room was nicer however the beds were still a bit hard and the bathroom sliding door got stuck. The service could improve, the English communication was not clear. The restaurant food was nominal, although I was expecting more.

Updated :2009-1-15 14:09:00Guest Name :Elizabeth C.(Guest) Nationality : USA

Dear sirs,

Thank you for your services.

The Landmark hotel is a great hotel but not really very clean. I thank you in advanced for your kind attention and suggest you to make also contract with Chaozhou Hotel in Chaozhou city, so i can have the reservation from your agency.

With regards.

A. Adjaloueian

[+][+][+] TCG Reply:
Dear Mr. Adjaloueian Abbas,

Thank you so much for your kind and sincere reply. About Chaozhou Hotel, we will add hotel information on our website and then establish cooperation with the hotel. Hope the next time when you visit China, we can provide hotel reservation for you in Chaozhou Hotel. Thank you so much for your kind effort to perfect our service.

Updated :2008-12-23Guest Name :Mr. Adjaloueian Abbas Nationality : Iran

TCG service was excellent, alway ...

TCG service was excellent, alway responsive and timely. The hotel has some rooms that are not up to their 4 star standard. Hope they improve their housekeeping and renovate some of their bathrooms. Still a great bargain for the price and location.
We have stayed there over many years and will continue to do so because of their great staff!

Updated :2008-12-18 14:53:00Guest Name :Ken J(Guest) Nationality : USA

Dear Madame,

1. We found Hotel Landmark Canton (Riverview-suite) excellent with regard to facilities, kindness of staff and the beautiful location near the Pearl-River. (We rate: 5 stars)

2. Booking was excellent (e.g. instructions for taxi) and prompt.

With best regards
Herbert Schmid

Updated :2008-11-21Guest Name :Prof. Dr. Herbert Schmid Nationality : Germany

TCG booking was as smoothe as silk. ...

TCG booking was as smoothe as silk. The hotel was in an excellent location for wholesale shopping and would highly recommend. Staff were friendly and the food was good and close to some great seafood restaurants.

Updated :2008-11-8 15:13:00Guest Name :Alan(Guest) Nationality : New Zealander

Whilst the staff tried to speak ...

To whom it may concern,

I booked with another reservation center located in Shanghai. I think the Hotel needs to raise its service standards along with its newer higher prices.

Whilst the staff tried to speak English make no mistakes, they do not understand. The Hotel will not change any money other than the US dollar on the week end and the Bank of China, right next door, only takes the top 10 currencies. We booked for the Landmark suite and was basically overwhelminly disappointed, we had to ask for extra towels for the children, everyday. We even had to ask for the toiletries and coffee to be replenished. The breakfasts was inedible and the staff almost always in a bad mood, not to mention the poor hygeine habbits and the overcooked everything. We had to ask constantly for a cup of tea that never came... The smoking inside was prehistoric and really very bad. The Happy hour (which you pay extra for if go to the club) is only LOCAL beer, no wine, no spirits or anything remotly like a happy hour.
I would stay somewhere else, especially if you are considering up-grading like we did and paying alot of Yuan, for not very much.
At check out they asked my husband for a face towel and accused him of stealing it, I told them to check the room, sure enough they found it. What a disgrace, never again.

Thanks for allowing me to contribute my opinion,
Kind Regards,

Kathryn Sergi

[+][+][+] TCG reply:
Dear Mrs. Kathryn Sergi,

Thank you so much for your time and kind efforts to our hotel review. Since you did not book the hotel through our booking center, we could not check the matter for you with the hotel. However, we will still forward your kind comments to the hotel to help them improve their service in every aspect. Hope for your better understanding.

Besides, the hotel reviews in our website are offered by our valued guests and we highly appreciate your sincere reply.

Best Regards,

Lena Qian
Customer Service Center

Updated :2008-8-2 0:07:00Guest Name :Mrs. Sergi(Guest) Nationality : Australian

Landmark Hotel is the best hotel ...

Landmark Hotel is the best hotel for your money, really convenient for the Pearl river, wholesale sites and shopping streets. Excellent service!
The beds have been upgraded and can compare to the 4 stars hotels in HK.
Great restaurants in the hotel and all around the hotel , from McD to the great Seafood one around the corner.
The view from the 27th floor was great and the foot massage on the 7th floor cannot be beat for price and service.

Updated :2007-12-27 12:14:00Guest Name :Mr. Ken Jung(Guest) Nationality : USA

The hotel had printed a city map of ...

The hotel had printed a city map of Guangzhou for its guests, with photos of some sights.

However, some sight were not marked on the map, and when questioned, the front office staff were not able to provide proper information on exact location and how to go by public bus or train.

They just requested that you take a taxi.

Updated :2007-9-11 13:32:00Guest Name :Mr. Phua Tien Tim(Guest) Nationality : Singapore