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Overall Satisfaction: 4.3
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Friendship Hotel Hangzhou

  • Address:No. 53, Pinghai Road,Hangzhou, China,310006
  • Location:The West Lake Scenic Area
  • Direction:The hotel is conveniently located in the business district and near the famous beautiful West Lake. It is about 30km from the airport and only 2 km from the railway station.
  • Surrounding:West Lake
  • Accepted Payment:AMEX,Diners Club ,JCB,Master,Visa, Chinese Yuan
Rooms & Rates
  • X
  • Room rate quoted both in CNY(Chinese Yuan) and US dollars ($) is based on per room/night.
  • The room price excludes any other sort of tax and personal charge.
  • : This design shown in the price table means the room price includes a breakfast.
  • "X" means rooms are fully booked during your requested period.
Check-in:   Check-out:  
Business Lake View Queen Room
Lake View Suite-Living Room
Executive Lake View Queen Room
Executive Lake View Twin Room
Business Lake View Single Room
Business Twin Room
Executive Lake View Queen Room
Superior Business Room
Superior Business Room
Superior Business Room
Business Lake-view Single Room
Special Price Queen Room
Standard Twin Room(Special Offer)
Executive Lake View Room
Executive Lake View Room
Business Twin Room
Business Queen Suite


500 meters away from the West Lake, it is located in Pinghai Road in downtown and surrounded by Hubin Street, Nanshan Special culture Street, large shopping centers and etc. The main building of Friendship Hotel is the highest building around the West Lake. Opened in 1986 and renovated in 2006, the hotel consists of 230 guest rooms especially including rooms with the panorama view of the west lake. Different restaurants provide foods both from home and abroad at various prices. It also has gained great prestigious among customers.

Rooms & Amenities
  • Air-conditioner
  • Domestic Direct Dialing
  • In-room Safe
  • International Direct Dialing
  • Mini-bar
  • Satellite TV
  • Twenty-four Hours Hot Water
  • Baby Sitter
  • Bar
  • Beauty Salon
  • Billiards
  • Business Center
  • Conference Facilities
  • Fitness Centre
  • Gift Shop
  • Gymnasium
  • Laundry
  • Lounge
  • Parking Square
  • Ticketing
Dining Option

Revolving Restaurant; Chinese Restaurants; Japanese Restaurant

Address for Print
Guest Reviews
Questions & Answers
Overall Satisfaction: 4.3 7 ratings
Room Cleanness:
English Service:
Value for Money:

All the comments are the solo opinion of the travelers and do not represent the viewpoints of TravelChinaGuide.com.


Apr. 20,2011 02:29

Mr.Ashik Kanjer from Dubai, UAE said:

Overall Satisfaction: 4.0
Facilities Room Cleanness Service English Service Value for Money
4 4 4 4 4

The hotel location is very good. The breakfast at the revolving restaurant is fantastic and full value for money. Staff are also very friendly. The room facing West Lake is very cramped and the bath room is small. But overall very good value for money and I would definitely stay there again if I visit Hangzhou again.


Mar. 4,2011 22:50

Mr.TOM3844 from Australia said:

Overall Satisfaction: 4.0
Facilities Room Cleanness Service English Service Value for Money
4 5 4 3 4

No problems at all with this hotel.
It was clean, quiet and in a very convenient location.
The business dept helped me with a train ticket to Shanghai which was most appreciated seeing it was in the middle of Spring Festival.
Hotel staff also helped me to locate the closest working ATM (just along the street).

Also, the couple of minor issues I had in my room were promptly dealt with by the assistant manager. If there has to be a criticism it has to be the absence of any casual eating options.
Breakfast was splendid... however the only options later in the day (eg dinner) were a very expensive Japanese buffet.


Feb. 23,2011 00:40

Mr.John S. from China said:

Overall Satisfaction: 3.8
Facilities Room Cleanness Service English Service Value for Money
4 4 4 3 4

Dear Ms Zhang,
My comments on the Friendship Hotel in Hangzhou are :-

The hotel is in a very good location, close to the West Lake and within sensible walking distance of banks, places to eat and drink, and shopping areas.
The hotel's facilities are to a high standard generally, and the revolving restaurant with panoramic views of the West Lake was memorable. The staff were very helpful, e.g. I wanted to visit the Grand Canal Exhibition Hall which is in a suburb of Hangzhou a long way from the hotel and which the taxi driver had never heard of, but the hotel staff took the trouble with the aid of a map to make sure that the taxi driver knew exactly where I wanted to go.

The only two minor criticisms that I have of the hotel are :-
1. There was not a lot of storage space in the room for belongings, and it was difficult to unpack properly and so I ended up with piles of belongings all over my room
2. The TV is controlled by some complex arrangement involving a box into which a card has to be inserted, and which was not working properly and which took two visits to reception to get sorted out.

But these were only minor problems and did not detract from my stay.

Best Regards


Dec. 1,2010 01:55

Mr.NG JOO said:

Overall Satisfaction: 3.8
Facilities Room Cleanness Service English Service Value for Money
4 4 4 3 4

Hello there, based from the accommodation in the respective hotel, here are my comments about Hangzhou Friendship Hotel:

The facility and service is good, helpful staff and strategic location to main attractions of Hangzhou.

However, during the check-in process, there were some misunderstandings happened. We booked two rooms but the staff just gave us a room. After some checking and explanations, we managed to check in the rooms. I wonder was there something wrong with the booking procedures or just the staff had misinterpreted the order. The problem caused delay and we waited for some time at the lobby. Thank god the staff didn't request us to call your company and confirm with the booking matters.

Another thing I want to comment about is that the breakfast for guests.. I think it's rather weird to offer only one breakfast per room while the checked-in guests are actually two.
So two rooms, four guests but only two breakfasts were included.

From the overall, I'll give 3.8 out of 5 as rating for the hotel.


Nov. 12,2010 15:03

Mrs.Crooks from England said:

Overall Satisfaction: 5.0
Facilities Room Cleanness Service English Service Value for Money
5 5 5 5 5

Fantastic hotel. Spent three nights here. Perfectly situated for West Lake. Service brilliant. Rooms slightly small but other than that everything was superb. Breakfast and dinner on 20th floor revolving restaurant a great experience. Also ate in hotel Chinese restaurant - delicious. Certainly recommend this hotel.

My ReviewsPlease do not submit your reservation request here, you may not get our reply on time.

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