This hotel is strategically located at the hot shopping spot and opposite to Gu Lang Yu Island. Very convenient hotel. The hotel is clean, comfortable and the staff are friendly. The only bad thing is that for Single room, the bath room is too small and you can't even take a bath or move your hands and leg freely. The bath room is just too small.
Generally, I was happy with this hotel. Thanks to TCG for such good recommendation

Guest Name:Andrew Chiam(Guest)Nationality : Malaysian Updated:2009-6-28 16:13:00

1. OVERALL staying at the hotel was good as it was located in a convenient location for tourist.
2. There were no booking problem
3. My only problem is that I was not fully aware on the type of room I have booked. I booked a seaview suite and thought that a suite would have 2 rooms but instead it was a single -large room- We however manage to overcome the sleeping arrangement as there were 3 adults and 1 kids (2 & 4 yo) (initially 2 kids). Perhaps the hotel website should have more picture or details on the rooms so that we can make better decision on the type of room we are booking.
4. The hotel looks better on the inside than outside - it looks rather old from the outside.

Quah BN.

[+][+][+] TCG reply:
Dear Mr. Quah BN,
Thank you so much for your kind and sincere reply.

> My only problem is that I was not fully aware on the type of room I have booked.

We highly appreciate all y our kind efforts to perfect our service. We have consulted the hotel and were informed that all the suites have one single large bedroom. We are sincerely sorry for the inconveniencies that we have caused to you and have already added room description on our website. Hope for your better understanding.

Guest Name:Mr. Quah BNNationality : Malaysia Updated:2009-1-20

With reference to the above tracking no. I recently stayed at Lujiang Hotel in Xiamen. It was such a bad experience. It was the first time in my 30 years of traveling that I stayed in a hotel with such a small room. With the single bed filled up the whole room, there was no space to move at all. The bathroom was even worst. You can't even shower properly as your hand can't move freely without toppling the shampoo or the liquid soap. It caused me to be complained because the chambermaid thought I use so much of their shampoo and soap. It was actually toppled over. It was also a very badly located room as I was not able to open my curtain. The scenery was people walking back and fort in their engineer uniform? No such thing of scenery.

The overall location is fine, convenient. Coffeehouse service is good, the food is good but the reception staff are so stiff and lack of smile and welcoming feeling.

I had been traveling to Xiamen on regular basis for the last 3 years and this is the first time I had a lousy hotel room. It will be my last; I will not go back to that hotel anymore.

Thanks

Elton Lee

[+][+][+] TCG reply:
Thank you so much for your kind and sincere reply. We do have informed the hotel about your kind comments, and the hotel paid great attention to your hotel review. Here is the hotel reply:
"Dear Mr. Elton Lee,

We highly appreciate all your kind effort to perfect our service. Thank to valued guest like you, we can realize our shortcomings and improve the service quality in every aspect.

About the poor room size, our hotel is located in Zhongshan Road, facing Gulang Island. We have two main room types, Sea-view Room and Single Room. The former is our leading rooms due to the spacious room space and pleasant sea view. While the single room has a poor size since the hotel was built several decades ago and the room size could not be enlarged due to the limited setup. Besides, you can only see residential areas from the Single Room. If we have the honor to welcome you as our valued guest next time, we truly invite you to try the sea-view room. We are sure you will have a totally different feeling.

In view of your precious suggestionsl, we are now considering having an overall arrangement of all the guest rooms in order to guarantee every guest will have an satisfactory experience during the stay.

As for the chambermaid, we are sincerely sorry that she failed to deliver the principle of our hotel. We promise every guest can use the bath products freely during the stay.

About the service of the staff, we are truly sorry for not giving you satisfactory service. We will pay more attention to the staff training, improve our service awareness and service quality in every aspect, making every guest feel at home.

Upon receiving your comments, our leadership took it seriously and discussed all the problems that you mentioned. We are sorry for all the trouble that we have caused to you and hope you can accept our sincere apology. We truly welcome you as our guest in the coming future.

Guest Name:Mr. Elton LeeNationality : Singapore Updated:2009-1-6

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