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Location Map of Mercure Xian On Renmin Square
Overall Satisfaction: 4.3
Rate Details:
  • Facilities:
    4.5
  • Room Cleanness:
    4.0
  • Service:
    4.5
  • English Service:
    4.0
  • Value for Money:
    4.5

Rate this hotel

Mercure Xian On Renmin Square

  • Address:No. 319 East New Street, Xincheng District,Xian, China,710002
  • Location:Bell&Drum Tower/City Center
  • Direction:It is located at the business center of Xian, adjacent to the provincial government and only 1km to the Bell Tower.
  • Surrounding:City center
  • Accepted Payment:AMEX,Diners Club ,JCB,Master,Visa, Chinese Yuan
Rooms & Rates
  • X
  • Room rate quoted both in CNY(Chinese Yuan) and US dollars ($) is based on per room/night.
  • The room price excludes any other sort of tax and personal charge.
  • : This design shown in the price table means the room price includes a breakfast.
  • "X" means rooms are fully booked during your requested period.
Check-in:   Check-out:  
Photo
Exterior
Lobby
Classical King-size bed Room
Lobby
Bathroom
Bathroom
 
Information

General

It is the only four-star accommodation managed by international management group. The hotel is located in the business and government central district which is adjacent to the major shopping malls. There are totally 103 guest rooms and luxurious suites with fine decoration and elegant layout. All rooms are equipped with mini safe boxes, satellite televisions, broadband internet access, and voice mailbox. The hotel also has 7 well-appointed multi-functional banquet halls which accommodate at most 150 people. Professional service teams and all kinds of audio and visual facilities including the simultaneous interpretation facilities are also available.


Rooms & Amenities
Rooms
  • Air-conditioner
  • Bathroom
  • Domestic Direct Dialing
  • Electric Kettle
  • Free Internet
  • Hair Dryer
  • International Direct Dialing
  • Satellite TV
  • Slipper
  • Twenty-four Hours Hot Water
Amenities
  • Ballroom
  • Bar
  • Billiards
  • Business Center
  • Chess Room
  • Conference Facilities+] Gift Shop
  • Gymnasium
  • Indoor Swimming Pool
  • Karaoke Room
  • Laundry
  • Massage
  • Money Exchange
  • Parking Square
  • Sauna
  • Ticketing
Dining Option

Chinese Restaurant, Western Restaurant

Address for Print
Guest Reviews
Questions & Answers
Overall Satisfaction: 4.3 2 ratings
Facilities:
4.5
Room Cleanness:
4.0
Service:
4.5
English Service:
4.0
Value for Money:
4.5

All the comments are the solo opinion of the travelers and do not represent the viewpoints of TravelChinaGuide.com.

1.

Apr. 1,2011 00:11

Mr.tan eng huat from Singapore said:

Overall Satisfaction: 4.2
Facilities Room Cleanness Service English Service Value for Money
4 4 4 4 5

We had two rooms at the Mecure for 6 nights and very happy with our stay.
The hotel is well located and if your rooms are quiet if not facing the streets.
As this was off peak it was really value for money. It could have been better if the hotel had a computer in their lobby where one could check email; this was available at the Ibis hotel in Solo Indonesia. I kind of expected this facility to be available.

I do not think that one can book a room with twin bed this TCG as these rooms are much larger and must command a higher price. TCG should not advertise twin bed is such booking is not possible. But short of not being able to secure twin bed room.

I am happy with the hotel and TCG. Thanks

2.

Jan. 6,2011 03:06

Mr.Wiharto from Indonesia said:

Overall Satisfaction: 4.4
Facilities Room Cleanness Service English Service Value for Money
5 4 5 4 4

Good hotel, nice location, helpful staff

3.

Nov. 29,2006 00:00

Miss. Poh Wen Mei Gina from Singaporean said:

The Grand Mercure is set as a pleasant European-style turn of the century building with a series of 15 steps up to the small reception area. Unfortunately, although there was plenty of staff in the reception area we were left to lug our suitcases from the taxi up to reception ourselves. Was this a sign on things to come?

We were told that whilst we had booked superior room this format doesnft come with a king size bed but twin beds and were informed that the standard rooms were equally well appointed and are the same price. The manager had some attitude and assured us that this was a 5-star hotel. We chose the king size bedroom. The room is well finished but is TINY.

Overall, the staff tried hard but my sense is that the supply of labor with even a smattering of English is small so overall service is average.

A few gripes. The facilities of the hotel are all in the separate buildings forming this suite of hotels with most being in either the East or West Wing of the Sofotel. As we had arrived around 9.30pm we looked through the brochure in the room and selected the Brazilian bar for a snack attracted by the promise of Tapas nibbles. We arrived only to find a terrible house band belting out songs and to find that the definition of Tapas was restricted to Pizza slices and mixed fruit? Have I missed a serious change in the definition of Tapas in the past year or so?

So we move over to the 24hr International restaurant. Decent menu and glad to see a 24hr menu in a very pleasant modern décor. The menu looked nice but the promised pasta mix with tomatoes and fresh herbs appeared to be more of a standard jar of pasta sauce.

The gym and pool facilities at the hotel again situated in the Sofitel are very nice. The gym does adjoin the pool so if you prefer your workout at less than 85 degrees think again. The aircon was set to maximum but to no avail. If you want your workout accompanied by the cleaner watching the Chinese soap ope

4.

Aug. 28,2006 03:48

Mr.Miss Gina(Guest) from Singaporean said:

The Grand Mercure is set as a pleasant European-style turn of the century building. Unfortunately, although there was plenty of staff in the reception area we were left to lug our suitcases from the taxi up to reception ourselves.

The superior room we booked doesn’t come with a king size bed but twin beds. In the end, we downgrade to a lower grade smaller king size bed room, but were charged the same price.

A few gripes. The facilities of the hotel are all in the separate buildings forming this suite of hotels with most being in either the East or West Wing of the Sofotel.

Housekeeping in general at the hotel was awful. The rooms come with 3 very large and soft bathtowels but when your room isn’t cleaned until 3.30pm at the earliest it becomes an issue unless you tend to bathe only once a day when it’s over 100 fahrenheit outside.

On our final day, to add insult to injury, we arrived back at 7.30pm to find our room door open. Open? It had been cleaned but when? Who knows how long it had been left open and luckily no-one had decided to help themselves to any of our belongings but to me this is totally unacceptable so we immediately complained. The duty manager did come up to apologise personally and did confirm that they would be re-emphasising that leaving the door open could not re-occur (note that it was definitely inferred that this was a recrurring complaint). They offered some fruit for our room which we declined. (It was our last night and we weren’t in the mood for fruit). Half an hour later a bottle of wine arrived. A nice touch even if it was a bottle of the very unfortunate Chine wine from the “Great Wall�winery.

Overall, a disappointing stay. At the Grand Mercure you’re paying for a decidedly 3-star hotel with 5-star services thrown in down the road at Sofitel. If that’s what looking for go for it but buyer beware.

5.

May. 31,2006 00:00

Mr. KYRIAKIDES from U.K said:

Dear Sirs

Thank you for your e mail.
I can assure you that everything in my trip to xian was excellent.
Booking service, hotel accomodation facilities and the service.
I will definately use your service again.

My ReviewsPlease do not submit your reservation request here, you may not get our reply on time.

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