We were pleased with Metropolis Hotel as it was clean and booking was immediately accommodated. The room was cleaned everyday and linens as well as towels were replaced daily. The only problem encountered was the English fluency with the hotel staff. We hardly cannot understand each other. But generally, the hotel had a very good location and accessibility to transportation. You can even take a walk to Nanjing road for some stroll during the night. Thank you very much TCG.

Guest Name:Mr. Albert ManuyagNationality : Philippines Updated:2008-10-17

Dear Lena, Here is my review concerning the Metropolis hotel. I am sorry, but this was really the worst hotel I have ever stayed at in my whole life! I am really not square, but if you get every day (!) dirty towels, i.e. 12 blotted towels with different dots, you will not really love this hotel. And if you try to complain at the reception and nobody is capable of speaking English and even if you show them the dirty towels and they will not change it, and then you will really wish to have chosen another hotel. The fact, that the bathroom was not clean, but extremely dirty, too, i.e. different hairs in the bathtub and furthermore mildew in the corners, is just another point, why nobody should ever again choose this damn place! The TCG service was indeed very good! I would always recommend you to anybody else. Best regards Norman Skiba [+][+][+] Hotel reply: Dear Mrs. Elena Hartwig and Mr. Norman Skiba, We are really sorry for all the trouble and inconveniencies that we have brought to you during your stay at our hotel. Please accept our sincere apology. [+] About the dirty towels We have a spot check on the towels of the guestrooms and the result shows that the general cleanness is up to the mark. All the Standard Rooms (B Type) provide yellow towels. Since they have been washed for many times, the yellow towels may look old sometimes. However, there is no doubt for the cleanness since all the cleaning of the room utensils are done by professional cleaning companies. Besides, our hotel has strict regulations on the cleanness of the guest rooms. The room will only welcome guests after being rechecked twice. [+] About the staff service We are really sorry for the incompetent reception staff. During your stay in our hotel, the Assistant Manager was off duty. Unfortunately, the reception staff on duty have little command of English. This has revealed a serious problem of our hotel service. We will take this problem seriously; improve the management of the hotel and the English training of the staff. [+] About the dirty bathtub In order to keep up the reputation o four hotel, protect the customers' legitimate rights and interests, we have taken economic punishment to the related manager of housekeeping, foreman and staff. We highly appreciate all your constructive reply to our hotel and are really sorry for your unpleasant experience. We are sure we will make more progress in the coming days. If we have the chance to serve you in the future, we will try our best to offer a higher quality service to you.

Guest Name:Norman SkibaNationality : Germany Updated:2008-9-5

On the whole, the hotel room was clean and the service reasonable. The view from the room was directly into a low-cost apartment so we had to keep our curtains drawn. I didn't expect too much from a budget hotel anyway. What's best is the location of the hotel - it's close to Nanjing Rd and the Bund, there is street food in the neighbourhood. The breakfast is subsistence fare and the restaurant food is just ok. As an alternative you can get fresh breads and pastries from the cafe. The online booking process was efficient. However when we arrived at the hotel, we were told there was no booking under my name. Fortunately I had the printout of my booking to prove that I had made a reservation so they gave us a room. Lee King Siong [+][+][+] TCG reply: Dear Mr. Lee King Siong, Thank you so much for your kind and sincere reply. [+] about your reservation We have rechecked your booking and we do have made the reservation for you on April 28, 2008. However, since the lack of communication between the Front Desk and the Reservation Department of the hotel, the staff in the front desk did not receive any notification of your booking in advance. Thus caused the trouble when you checked in. The hotel are really sorry for their negligence and the trouble that they have brought to you. We are sure that they will make more progress in their service and will offer you a higher quality service in the following days. Thank you again for your kind reply. Best Regards, Lena Qian

Guest Name:Mr. Lee King SiongNationality : Malaysia Updated:2008-7-11

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