My hotel booking experience with travel china guide was excellent. I received a phone call from the agent in a few minutes confirming my booking. Thank you TravelChinaGuide! Overall I was happy with the hotel location and room. However, I was disappointed with the evening hotel staff. They were outright rude and arrogant when I informed them about the internet not working. They claimed that the hotel modem was not functional and directed me to internet cafes outside the hotel. All this happened after 10pm. I would have gladly conceded, if this information was available earlier in the day. After an hour of demanding the manager's contact information to resolve the issue, the front desk finally produced a modem that I could take to my room to connect (after an additional deposit of RMB300). It worked but left a negative impression of the hotel service. We checked out the following morning. [+][+][+] TCG reply: Dear Miss karen michele, Thank you so much for your sincere reply. We are sincerely sorry about your unpleasant experience with the evening hotel staff. We have forwarded your kind reply to the Sales Department of the hotel and asked the staff to study your hotel review carefully. We are sure the hotel will pay attention to this problem and improve their service quality in the coming days. Thank you again for your kind reply. Best Regards, Lena Qian Customer Service Center

Guest Name:Miss karen micheleNationality : India Updated:2008-8-22

1. Tiantang Yangguang Hotel, Beijing: Hotel was good, not outstanding just average. The staff did only speak very little English. The hotel was very near to the railway station. It was quiet, day and night. 2. The booking was awful. You wanted us to send you a fax with credit card number and signature. Sending a fax while on tour is difficult, we wasted hours for this. I will never do it again. [+][+][+] TCG reply: Dear Mr. Peter Scherrer, Thank you for your kind and sincere reply. For the requested credit card info, due to your late check in, the hotel insist on requiring your credit card info as the guarantee, or they would not confirm your booking. We are sorry to make you upset, but in order to keep the reservation for you, we would have to do so. Your kind understanding is much appreciated. Please feel free to contact us should you need any help or any info. Best Regards, Lena Qian

Guest Name:Mr. Peter ScherrerNationality : Switzerland Updated:2008-6-27

Dear Lena, Your request for input bookings: Tiantang Yangguang Hotel, Beijing: terrible for price I am making further booking in June for Wang Li, and I will also need booking late July. Thank you. Kind regards ALLAN

Guest Name:Mr. Allan HillNationality : Australia Updated:2008-5-23

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