Vienna Airport Hotel, Shenzhen
3 Xiasha 12 Lane, Fuwei Shequ, Fuyong Town, Baoan District, Shenzhen, China, 518128

	Area : 3 Xiasha 12 Lane, Fuwei Shequ, Fuyong Town, Baoan District
	Location: The hotel is located opposite to the Shenzhen International Airport with easy transportation. 30km from the city center and 40km from the Railway Station.
	Surrounding: Shenzhen International Airport
	Hotel Accepted: Master, Visa, AMEX, Diners Club, JCB

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Hi! Ms Lena Qian, First of all, pls accept my apologies for the following point:- - There is no such thing of breakfast at CNY 10 /head as stated in the website. Instead, it was charged based on per plate. There are 2 of us on that trip. So the amount is CNY 20. The next point concerning the - Ferry service from the airport to hotel is FREE but was charge CNY 15 for the trip from hotel to the airport. We took a private car of the hotel that day. But out point is that when we ask for the ferry to the airport, the staff told us that it had left the hotel. They subsequently mentioned that if we need one, they will call for the ferry. Our answer is definitely YES, because we need to catch a flight. When the private car appears, we were told to pay CNY 15.00. Not only that, the driver told us to pay him upfront, as they are not to be seen collecting the money in the vicinity of the airport. We do not know the reason why. We have share our experience with our friends and colleagues. Like what we have mentioned, the overall stay in China is fine. These are just some of our observations. Cheers! Steven [+][+][+][+][+] TCG Reply: Dear Mr. Yew Yoke Fatt, Thank you for your kind feedback. We do have checked with the hotel for your complain, and there should be some misunderstanding here. --- For the Breakfast: We were informed by Miss Xiao of the Sales Department of Vienna Airport Hotel that the restaurant is not subordinated to the hotel, instead, they have cooperation. The restaurant provides set courses and a la carte dishes. The price for the set course is CNY10/person/day, and that for the a la carte dishes depends on what you have ordered. Since the restaurant and the hotel are two separate groups, we can not check with the hotel what you have had for the breakfast. Sorry to have caused you so many troubles. --- For the transfer to from the hotel to the airport: We were informed by the hotel that you have checked out at 08:04 of Apr 10. The hotel provides free ferry service. The buses run every half an hour and the guests would better booked the service in advance. Besides, we were told that when you checked out, the bus has just left at 08:00. Since there are many people who will catch the flight in the bus, the bus departed at 08:00 to the minute. Considering the next shuttle bus will be at 08:30, they called a private car for you instead. These private cars do not belong to the hotel and the charge for a ride to the airport is CNY15.00. When the driver collecting the money depends on the driver and the hotel has no right to interfere. Hope for your kind understanding. Please feel free to contact us should you need any help or any info. Best Regards, Lena Qian Customer Service Center Xi'an Diamond Network Co., Ltd Guest Name : Mr. Yew Yoke Fatt Nationality : Singapore Updated : 2008-5-16 Hi!, The overall stay in Vienna Airport Hotel, Shenzhen is great. The following are some of the observations made during our stay:- - There is no such thing of breakfast at rmb 10 /head as stated in the internet. Instead, it was charged based on per plate. - Ferry service from the airport to hotel is FREE but was charge rmb 15 for the trip from hotel to the airport. - Counter Staff service can be improve. Maybe they should put on a smiling face or pleasant face to receive the guest. The booking experience through TCG Booking Center is fine. The responce is quite instantainous. Keep it up. Rgds, Guest Name : Mr. Yew Yoke Fatt Nationality : Singapore Updated : 2008-5-9 Dear Sir/Madam, (1) The Vienna Airport Hotel is very good. (2) The TCG hotel booking service is also very good. Thank you very much for your help. I will use your service again in future when I visit China. Best Regards, T.S. Ngeh Guest Name : NGEH TOONG SEE Nationality : France Updated : 2007-12-27 The booking service is very excellent, efficient and easy ?highly recommended. And I will use your service again. The hotel enjoys a good location, very close to the airport. The hotel staffs are friendly but impatient, there were many guests checking in and checking out the hotel in one day, the reception staff looked very tired. The hotel is a budget hotel, room rate is reasonable, and room facilities are just ok. In all, the hotel is an ideal accommodation near to the Shenzhen airport. Guest Name : Chee Chong Updated : 2007-12-25 My wife and I are very satisfied with our TCG reservation for the Vienna Airport Hotel, Shenzhen. The hotel was perfect for a one night stay before departing the next day from the airport.The hotel staff was helpful and courteous. We feel the price of the suite was more than fair and the room very clean. The restaurant food was a very pleasant surprise.Thank you TCG for all you effort. When we return to wonderful China we will be in touch. Best Regards, Dwight and Nancy Johnson Guest Name : Mr. Dwight Johnson Nationality : United States of America (America) Updated : 2007-11-14 The Vienna Airport hotel is very convenient to the airport. However, it is surrounded by many air freight import/export businesses so it is located in a semi-industrial area. The staff are friendly and can speak english but the hotel lacks many facilities of that of a western hotel. This hotel is rated at 3 stars and I would not rate it any higher than that. It is ideal for chinese travellers but it is not so ideal for western travellers. In the room, the refrigerator was not turned on. In fact it was not even plugged in. No bottles of water were supplied with the room and in the summer heat, it would have been nice to drink some cold water. Also, I decided that I would check my emails and the hotel does supply a cable to connect a laptop computer to a phone socket but no phone socket was provided at the desk. One could not unplug the cable to the bedside phone either as the socket is hidden away and very hard to get to. The TV did not have any Hong Kong channels and all the channels were chinese. I found this a little disappointing in view of the closeness to Hong Kong. I was therefore, unable to watch anything on TV. It was not possible to get (a western) breakfast at the hotel but I was able to eat something at the airport. I don't have a problem with that because I understand that this hotel would have a low number of western guests staying there. The bed was very comfortable and I did have a good night's sleep. The hotel is basic and clean. I would suggest that that the absence of standard western facilities should be noted on the website to act as a warning to any future western travellers who may contemplate staying there. Guest Name : Paul Knight Nationality : Australia Updated : 2007-11-1 We were very pleased about the professional and the reliable services of the travel China Guide. This was the first time for me to arrange my trip this way. I trust the Lonely Planet of other experiences. When I saw your website in the Lonely Planet I new I could trust your services. The Vienna airport hotel we only stayed for 1 night so it's difficult to say about the services there. But we had a very good and clean room, very comfortable bed and a lot of space in the shower. Best Wishes, Paola Yvonne Kandel Guest Name : Miss. Paola Yvonne Kandel Nationality : Netherlands (Holland) Updated : 2007-10-24 The check in staffs and also the in-house technical staff were excellent in their service. I strongly recommended this hotel to travellers. Hoe Ee Wu (Singapore, 2nd July 07) Guest Name : Mr. HOE EE WU(Guest) Nationality : SINGAPOREAN Updated : 2007-7-3 9:50:00 I was well satisfied with the service which you provided. The hotel was expecting me, and the staff were courteous The room was fine The location - near to the airport was what I wanted - because I was taking an early flight My only criticism relates to the surroundings, which were a little noisy because my room overlooked a working area. However, all in all, a good experience. Best regards, Graham Waters Guest Name : Graham Waters Nationality : UK Updated : 2007-6-9 The hotel is very close to the airport (about a 5 minute shuttle bus ride). Staff was courteous and efficient. The room was clean and had all the expected amenities. It is in a very unattractive area of the city and there is not much in the way of any shopping conveniences. I would stay here again, but for my next trip I will explore other hotel options before making my choice. Guest Name : Mr. Dennis Stevenson Nationality : Canadian Updated : 2006-12-11
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