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Last updated: April 7, 2008

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Xian Hotel, Xian
No. 36 North Section, Changan Road, Xian, China, 710061

	Area : No. 36 North Section, Changan Road
	Location: The Xi'an Hotel is a four star hotel located right outside the city's South Gate, close to the famous Small Wild Goose Pagoda. Distance from the airport ( Km ):45,distance from the railway station ( Km ):7
	Surrounding: The Small Wild Goose Pagoda, the Tang Dynasty
	Hotel Accepted: Master, Visa, AMEX, Diners Club, JCB

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The Xian Hotel was the only hotel specially noted in our tour itinerary as a four star hotel. So I was expecting it to be the best hotel on the trip. While it was definitely one of the better-looking hotels, in terms of layout and functionality, it was a disaster. The walk from the elevator to our rooms was unnecessarily long, and through a dimly-lit almost creepy hallway. Then, let's get to all the defective stuff in our rooms. Everyone's fancy-looking glass shower leaked due to missing caulking at the bottom. Furthermore, the mini-fridge in our room thought it was a cupboard, and refused to chill our drinks, while the toilet adamantly refused to flush. (Naturally, we only discovered that problem when we actually needed it to flush.) Room service wasn't particularly helpful either, sending two women to our room, who took a look at our fridge, who, in broken English, tried to tell us that it was working perfectly fine. What an insult to our intelligence. Thank god the key-people were more helpful, after my roommate left our one and only key locked in the room. Continuing on this positivism, the hotel did indeed look beautiful, and featured a glass platform in the lobby with a grand piano, raised over small fountains. Every evening, a female pianist would play contemporary Chinese pop hits on that piano for guest entertainment. The dining hall also looked great, as well as the indoor pool, exercise facilities, and the trippy glass floors near the bar. The hotel also had decent location, along a strip of electronics stores, which allowed me to buy a pair of speakers. A nearby convenience store also granted easy access to a wide variety of snacks and drinks, while an ice-cream stand offered very cheap cold refreshments. Finally, the Xian Hotel was also our first opportunity to use the internet in China, although at the staggering price of one Yuan per minute (with a 15 minute minimum.) Guest Name : Mr. Jon(Guest) Nationality : USA Updated : 2007-8-22 1:11:00 Hello TCG, 1. TCG Booking service is great! Especially your fast response (booking confirmation) is greatly appreciated. I would use your booking service whenever possible. 2. The hotel's facility and location was okay. But they need to improve reception desk service and skills. Their check-in and check-out procedures and customer service attitude are poor. Thank you, dc Guest Name : Mr. Donkun Chung Nationality : American Updated : 2006-4-2 The stay was enjoyable and hotel was very good and centrally located. Staff were helpful and very polite. We had no problems at all (except for some noice from renovations). Thanks for the excellent service and I will recomand your site to my friends. Guest Name : Mr. Shah Nationality : Canadian Updated : 2005-12-13 Thank you for the follow up. Yes, we are very happy with the service. We are particularly pleased with having a computer with internet access in the room. This makes it very easy to communicate with our family members at home to keep them informed about the trip. It will also be extremely useful for business people. Thanks for the service. Guest Name : Ms. Wu Nationality : Chinese Updated : 2005-8-17
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