Jan. 20,2009 00:00

Miss. Angela Lam(Australia) said:

1) Review of overall stay in Xiyuan Hotel, Yangzhou

The hotel is in a fantastic location - within easy (5 - 15 mins) walking distance to the Slender West Lake Scenic Area (Shou Xi Hu), good restaurants and tourist shopping areas. The hotel is set back from the main road by a large front garden and is quiet and pleasant. There are a range of decent restaurants on the hotel site - so breakfast is not a problem even if it's not included in the room price. However, I should mention that the Yechun Garden Restaurant on the hotel site is NOT the same as the famous "hundred-year-old brand" Yechun Teahouse listed in all the travel guide books. The name is the same, and it's misleading and unfair to the old restaurant, which is in a less-obvious location and more difficult to find.

The hotel rooms are clean and comfortable, although the hotel architecture itself is a little dated- it can do with an external layer of paint! The lobby, too, can do with a bit of re-decoration - it is a little bit 1980's (!)..

The staff is helpful and service is prompt- and non-Chinese speakers should not have a problem with obtaining help/service. However, the cleaning service is somewhat odd - they seem to leave out at least one thing (eg. forget to replace the tea bags, or forget to replace the toilet tissue- we actually had to make a list and leave it in our room every morning).

2) The Travelchinaguide booking service is excellent, very convenient and I have no hassles at all.

3) You can publish my review (edit any bits necessary) and you can use my name. Can you also please send my comments to the hotel also? I'm sure they appreciate a bit of feedback - but more importantly the thing about all those hotel restaurants mis-using the name of "Yechun". I've never seen this happen elsewhere, in China or other countries of the world. The name in Chinese is EXACTLY the same as the one which had been there for hundreds of years - it's very very unfair to the old restaurant and very

Jan. 20,2009 00:00

Mrs. Ana Maria Anselmo Guimaraes(Brazil) said:

Dear Lena, Thank you for your e-mail and for all your services.

Cheers,

Ana

Xiyuan Hotel, Yangzhou: Good location. Very hard beds, sauna didn't work. Sorry, they could repair it sometimes but they should tell you when you are making the reservation. Western breakfast but very few options. Very rude staff: the guy who carried the suitcase (he carried just one, the other we did by ourselves) looked to the tip with contempt and didn't accept that few money. He was expecting more. This kind of behavior is unacceptable.

About TCG: I really loved your service. The hotel address in Chinese, sent with the voucher, was wonderful. I didn't have any problem in none of the reservations during our visit in China. We made 8 reservations using TCG and all of them where perfect. We decided to change one of the hotels just one day before and we used your on-line service, that was wonderful too.

Apr. 24,2008 14:07

Mr. richard(Guest) said:

Location was great with big stores and restaurants around. The west lake is also a short drive distance from the hotel. Staffs were friendly and eager to help. And they tried very hard to understand us and pleased us to make our stay enjoyable despite the language barriers. Rooms were a little bit small but the beds were huge and comfortable. And there are enough toiletries in the bathroom and the qualities of the shampoo, the body lotion were high. Besides, there are two bottles of mineral waters provided every day. I will highly recommend this hotel to my friends who plan a trip to China.

Jun. 20,2007 00:00

Stefan Schleissing(USA) said:

The location was close to the center of town, the lake district and various restaurants.
The service is only to be recommended, from the reception to bellboys to restaurant staff and clean room service.
Everybody had tried very hard to bridge the language differences and to make the stay as much enjoyable as it was.
The restaurant was very traditional for our taste.
However we would trust again your recommendation and service when booking our next trip to China.
As a very favorable idea is to have the name of the hotel in the Chinese language written for the taxi driver.

Mar. 25,2009 21:23

Mr. Becka said:

I have found your service to be very useful. Especially, the Xiyuan Hotel did far exceed my expectations..The staff was great and very helpful, the hotel very nice and clean, and a very nice environment, both inside and out. I traveled to Shanghai, Beijing, and Yangzhou, and found Yangzhou to be the nicest, a very clean city with very friendly people. I would highly recommend the Xiyuan Hotel as well as your services, and hope to return again in the near future.