- Clients: Gerald Herfort
- Country: Austria
Dear Ms. Ivy, Thanks for your message. Everything went well with the flights booked via your agency. The booking procedure was quite efficient. The only suggestion for improvement is to offer the facility of paying by wire transfer. Best regards Gerald Herfort
- Clients: Katrin Hauser
- Country: Germany
Dear Larissa
I rate my booking experience through TCG booking center is very good. I experienced very personal and effective support. I already recommended TCG to other people.
Kind Regards Katrin Hauser
- Clients: Mr.JOVAN BELESKI
- Country: Australia
Hi TCG, your service was exceptional and prompt, I will use your service again.
No real suggestions as the process was very basic.
- Clients: Mr.DEREK B
- Country: Malaysia
Having used TCG for flights for many years, my latest booking (June/July) was hassle free as normal from TCG. Pity I cannot say that about Chinese domestic flights, and especially AIR CHINA. Being an experienced and frequent visitor to China I am used to the unreliable service they give. My l atest journey to China was my worst experience so far. My Air China flight from Beijing to Guangzhou finally arrived 2 hours late so subsequently missed my connecting flight from Guangzhou to Zhanjiang. When I tried to book the
next available flight, I was told it was full. I had to accept the last flight to Zhanjiang that went at 22.10. I actually arrived originally at Beijing at 09.30 in the morning - a very long and tiring journey which started 10 hours earlier at London Heathrow. Changing flights cost me an 'administration' fee of 163 yuans. To add salt to the wounds, my flight 2 weeks later from Zhanjiang to Beijing was also delayed by 2 hours owing to 'Beijing control tower not giving the flight permission to take off' apparently due to congestion at Beijing.
When is it not congested?
It just has to be accepted that all Chinese airlines have a very poor record when it comes to reliability!! - Air China being the worse for punctuality and cancellations - and that is from a recent independent survey carried out for ALL airlines in the world!!
regards
Derek
- Clients: Deborah Summers
- Country: United States of America (America)
The flights were fine. We had no problems. As always your service was great and we enjoyed our vacation.
- Clients: Marina Mildenhall
- Country: Australia
Hi Vivian,
I was very pleased with my service from you and would recommend you to others.
Your service was great, with prompt responses and flexibility with changes, it certainly made travel in China much easier.
Thank you.
Marina
- Clients: Marina Mildenhall
- Country: Australia
Hi Vivian,
I was very pleased with my service from you and would recommend you to others.
Your service was great, with prompt responses and flexibility with changes, it certainl
y made travel in China much easier.
Thank you.
Marina
I am happy to publish on web.
- Clients: Traveler fom Australia
- Country: Australia
Here is my experience. My wife and I were surprised that we had to wait for ticket confirmation and were a little bit puzzled. But, confirmation came within time promised and since then everything was fine. There were no issues. All in all our experience was very positive and we are planning to use your service again. We would also recommend to our friends to use Travel China Guide.