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Question: How to handle loss of properties or theft?

Answer: First of all make sure that the missing item was not simply misplaced. In the unlikely event of property loss, ask your guide for help. If serious, report your loss immediately to the police.

Question: What should I do if I lose my passport when traveling in China?

Answer: If the passport is lost in China, you need to ask your guide for help and report to the city Public Security Bureau (PSB) immediately. The PSB will then issue a certificate of lost passport. With the certificate, you will need to apply for a new passport in person to the nearest embassy or consulate of your own country, where you usually will be required to provide some other materials like passport photos, lost passport application, etc. With the new passport issued, you need to go to the PSB to get a new Visa, so you can go on your trip or exit China. Please be advised that the relevant departments are usually closed on Saturdays, Sundays and Chinese Holidays.

Question: What should I do if I can not find my guide after my arrival?

Answer: Usually our guides will be there 30 minutes before your arrival. What quite often happens is that the guide is there but you fail to find each other. Perhaps the guide did not raise their sign high enough, or maybe the guide is not at the correct exit. If you cannot find the guide, please contact our office immediately via our toll free number. Our office will help you to solve the problem quickly.

Question: How can I get my Visa extended during my China tour?

Answer: To extend your Visa in China, you need appropriate reasons and relevant documents, please click here for all the details.