China Flight FAQs

Before booking

Q: Can I book the Chinese domestic discount air tickets online from abroad? ↑

A: Yes, of course. www.travelchinaguide.com, offers both real time flight schedule and ticket booking service with favored discount and quick response. Please feel free to contact us with your inquiries should you need help.

CHINA FLIGHTS: http://www.travelchinaguide.com/china-flights/
Q: How many destinations can I book with you in China? ↑

A: We can book the flights with the destinations of around 149, which covers most provincial capitals and other top cities in Mainland China, Hong Kong and Macau. If your planned destinations is not in our list, please send an email with your specific requirement to us at flight@travelchinaguide.com, we will reply you with details as soon as possible.
Q: Can I book flights to international destinations from Mainland China? ↑

A: Yes. But we only book the international tickets to some closer Asia countries currently.
Q: Can I book flights to Mainland China from international destinations? ↑

A: Usually, we suggest our clients book the far distance international tickets in local agency, since they can get better discounts.
Q: What is an electronic ticket? ↑

A: Electronic tickets, shortened as e-tickets, are now offered by most of the major airlines. They allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. An e-ticket proves your airline ticket purchases instead of a paper record; the only record of a ticket sale is in the electronic record in the airline's computer system. For passengers, e-tickets are used in the same way as paper tickets.
Q: How do I use an electronic ticket? ↑

A: Passengers holding e-ticket receipts can check in the same way as passengers holding paper tickets. The passengers only need to show their passports to check in at the Business Service counter at the airport. After the passenger is identified by the airline, the staff will print out the boarding pass and baggage tags. Kind suggestion: Please inform the staff at the business service counter with your Passenger Name Record shown on the E-tickets, so that they can find your records in the airline’s computer system quickly.
Q: Is there any special requirement for flying to Tibet? ↑

A: Yes. Since Tibet Travel Permit is required by the Tibet Tourism Bureau to visit Lhasa and surrounding cities. So, if you book a flight to Tibet, please be sure that you have applied for the Travel Permit and got it before departure.
Q: What types of identification are acceptable? ↑

A: Valid ID's include: People's Republic of China Resident ID for Chinese or passports for foreigners. If buying tickets at the children or infants price, a valid certificate with the children/infants' birth date must be provided when you boarding the plane.

Reservation

Q: How can I make a booking with TravelChinaGuide? ↑

Our webpage designer devises a Flight Booking Form for you. When you select a flight, you will see the booking form, in which please complete several items for your booking information. Apart from this, you can contact us by email at flight@travelchinaguide.com as well with your specified request.
Q: How can I cancel or change my order? ↑

A: To change or cancel your confirmed booking, you should send an email to us at flight@travelchinaguide.com; or fax to us through 0086-29-8539-7349/ 8526 1922. We calculate your refund on the day when we receive the written cancellation by Beijing time.
Q: What’s your change or cancellation policy? ↑

A: Before we issue the tickets, the client may enjoy our free change options. If you have made the payment to us, any cancellation required by you after issuing tickets, the service charge of USD10.00 net per ticket will be levied accordingly. After the flight tickets are issued, any change required by guests on confirmed flight date or time or airline company must be notified us by written, mail or fax. The change terms are subject to the airline Change & Cancellation policy. We will calculate the change and cancellation fee from the day we receive the cancellation notice by Beijing time. And the service charge of USD10.00 net is unrefundable for any cancellation or No Show.
Q: Does the price shown on your website include all the taxes and fees? ↑

A: Yes. The domestic airfare lists on our website includes the airport construction fee and the fuel surcharge. But the service charge is not included, as well as the insurance. The total accurate charge you need to pay will be calculated for you in our replied email.
Q: Are there any discounts for infant or child tickets? ↑

A: Yes. Usually, many airline companies offer discounted airfare for infants and children. Normally, children between 2 and 12 years old at time of traveling will enjoy the children's tickets which are 50% of the full price, while the infants between 0 and 2 years old at time of traveling take the infants’ tickets which are 10% of the full price.
Q: Why does the child ticket cost more than the adult ticket on some flights? ↑

A: Sometimes, the discounts for adults is better, the special price is even less than 50%, but the Children’s discount is fixed, on this occasions, special deals for adult tickets will be lower than Children’s tickets.
Q: Do children need to pay the Fuel Surcharge and Airport Construction Fees? ↑

A: For domestic flights, the Fuel Surcharge for a child aged between 2 and 12 years old is 50% of an adult’s price. Infants' tickets will be exempt from Fuel Surcharges. Neither children nor infants are subject to pay the Airport Construction Fees.

Payment

Q: How can I make the payment when I buy the ticket from abroad? ↑

A: We can accept your payment by three ways, Western Union, Paypal and Wire Transfer.

1. Western Union --- swift and safe way of payment
2. Paypal --- instant online payment
3. Wire Transfer --- if dislike using above payment methods;

You will be guided further after receiving your booking request with us.
Q: Can I make the payment by credit card? ↑

A: You are suggested make the payment by credit card through Paypal, which is more safe
and convenient. Please check more details about Paypal by browsing www.paypal.com.
Q: How can I get my tickets after payment? ↑

A: If we issue the E-tickets for you, your records will be input the airways’ computer system, we will scan the copies of the receipt to you as proof. So, you only need to take your passport/ ID card and show it to the staff of the Business Service Counter at the airport, they will find your record quickly and change the boarding pass for you. If we issue the paper tickets for you, we will deliver the paper tickets to you in advance, but the mailing charge is on your side. If you do not get any response from us after payment within 24 hours, please contact us by calling at 800-840-9555（Available in China）or 0086-29-8523-6688 ext 555 immediately, or you can email us to flight@travelchinaguide.com.
Q: Do I need to print the receipt out and use it to change the boarding pass? ↑

A: Actually, the receipt is just an invoice only. There is no need for you to print it out, in order that your records can be found easily, we suggest you offer the PNR (Passenger Name Record), the exclusive code of each of your trip, and your passport/ ID card to the staff of the Business Service Counter.

Post-Booking

Q: What should I do if my reservation cannot be found or shows “Cancelled” while changing the boarding pass? ↑

A: If you made payment to TravelChinaGuide and got the receipt of the e-tickets, your record should be input into the computer system of the airways and confirmed. Usually, different airways have their own service counter at the airport, please make sure you check in at the correct one. You should check in with your passport and the PNR listed in the email we sent to you. If your booking is still un- available, please call us at 800-840-9555（Available in China）or 0086-29-8523-6688 ext 555 immediately. We will try our best to contact with the airline company solving the problem for you.
Q: When should I reach the airport? ↑

A: Most of the airlines stop the check in procedure 30 minutes before departure. So, please get to the airport at least 1.5 hours in advance.
Q: How long should I leave for the flight connection? ↑

A: If you need to connect another flight, you are suggested keep 2-3 hours between the connection, in order that the previous flight postponed.
Q: What is the free luggage allowance for China domestic flights? ↑

A: Any passenger holding a first class adult ticket or a half-price ticket is entitled to bear the luggage of 40 kg (about 88 pounds) free of charge (checked and carry-on luggage); Any passenger holding a business class adult ticket or a half-price ticket is entitled to bear the luggage of 30 kg (about 66 pounds) free of charge (checked and carry-on luggage);Any passenger holding an economy class adult ticket or a half-price ticket is entitled to bear the luggage of 20 kg (about 44 pounds) free of charge (checked and carry-on luggage); No free luggage allowance for people who hold infant tickets.
Q: What is carry-on luggage for China domestic flights? ↑

A: Each first-class passenger is entitled to have two pieces of carry-on luggage; Each business-class and economy-class passenger is entitled to have one piece of carry-on luggage; The size of each carry-on luggage should be smaller than 20 X 40 X 55 centimeter (7.8 X 15.7 X 21.6 inches) and total weight should be less than 5 kg (11 pounds). Otherwise, the luggage should be checked together with your other luggage. For luggage in excess of the free luggage allowance in piece, or the sum of the length, width and height of each piece exceeding the prescribed limits, an excess luggage charge should be paid. We recommend for efficient travel that each passenger travel with only one suitcase and one carry-on bag. Excessive number, size, or weight of luggage may result in your inconvenience and/or surcharge.
Q: What should I do if my flight is cancelled or changed by the airline company? ↑

A: TravelChinaGuide will inform you any change or cancellation made by the airline company in time, please check your mailbox frequently to get the latest news. In order that there is an emergency, please leave us your mobile phone available in China, so that we can contact you smoothly. Each airline has its own policy to handle the disruption, if you would like to change to another flight or postpone your departure date, please contact us immediately, anywhere, any time, we will seek a solution for you. Please call us at 800-840-9555（Available in China）or 0086-29-8523-6688 ext 555 immediately should you need any help.
Q: Do we need to reconfirm the flight tickets with you before departure? ↑

A: Yes. Due to the bad weather or some other reasons of the airline companies, there might be some changes before your departure. In order to smooth your trip, we suggest you check your mailbox from time to time to get the latest information of your flight.

Before booking:

Reservation:

Payment:

Post-Booking:

Before booking

Reservation

Payment

Post-Booking