Brief Introduction:
Turkish Airlines was initially founded on May 20, 1933 with the name 'State Airlines Administration'. In the same year, with five 28-seat planes, it started operation on its first route between Ankara, the capital of Turkey, and Ekisehir. In the following years, it had developed so rapidly that up to 1945 it had grown into the largest air carrier in the Middle East. The operation of Ankara-Istanbul-Athens route in 1947 symbolized its entrance into the international market. On March 1, 1956, State Airlines Administration was restructured and renamed Turkish Airlines, which marked its official establishment. In the 1990s, Turkish Airlines was privatized and merged with Turkish Air Transportation, which promised Turkish Airlines a brighter future.
Now, Turkish Airlines reaches over 110 destinations in Europe, North America, Asia and Africa. As of June 2007, the Turkish Airlines fleet includes 44 Airbuses and 54 Boeings. 59 new planes have been ordered and will be put into use in the near future.
IATA Code: TK
CAO Code: THY
Flights to/from China:
1. Shanghai - Beijing - Istanbul
2. Hong Kong – Istanbul
In 1972, Turkey and China signed the bilateral air traffic agreement. On May 20, 1999, an A340 plane landed at Beijing Capital International Airport. It was the first flight operated by Turkish Airlines to China. At the beginning of the next year, this route was extended to Shanghai Pudong International Airport. Now, its flight can also reach Hong Kong.
Aircraft types: Up to June 2008, the Turkish avicade has 42 Boeing 737-800s, 9 Boeing 737-400s, 7 Airbus A340-300s, 5 Airbus A330-200s, 17 Airbus A321s, 16 Airbus A320s, 2 Airbus A319s and 3 Airbus A310s.
Hub: The air pivotal ports of Turkish Airlines are located in Istanbul and Ankara.
Useful Numbers:
1. Beijing Office
Tel: (+86)10 64651867 Ext.12/13/14
Fax: (+86)10 64651865 (Weekdays only, 09:00 - 18:00)
2. Shanghai Office
Tel: (+86)21 32220022/62798392
Fax: (+86)21 32220021 (Weekdays only, 09:00 - 18:00)
3. Hong Kong Office
Tel: (+852)22610388
Fax: (+852)22610322 (Monday - Wednesday and Saturday: 10:00 - 18:00; Thursday and Sunday: 11:30 - 23:30; Friday: Closed.)
4. 24-hour Reservation
Tel: (+90)212 4440849
5. Turkish Airlines General Management
Tel: (+90)212 4636363
Fax: (+90)212 4652121
Prizes and Credit:
The Skytrax judged Turkish Airlines the four star airlines. In 2007, Turkish Airlines became one of the European Airlines which grew fastest in passenger transportation volume. Also, it was the airlines which lost least luggage in the same year.
Business Scope:
Besides the passenger transport, Turkish Airlines also offers high quality, fast and reliable air freight service. At present, there are about 70 airlines which has started air cargo business with Turkey, of which Turkish airlines occupies a half of market share. It is always making great effort to become the preferred air cargo company in the areas where its flights covers. After becoming a member of Star Alliance, Turkish Airlines will keep providing more travel destinations and better services for passengers.
Official Website: http://www.thy.com/
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Travelers' Voices on Turkish Airlines
1.
Nov. 12,2009 03:52 Reply
Mr. Ronnie (Pakistan) said:
Recently, Turkish Airlines has signed a contract with Airbus S.A.S about the order of three A330-300 aircrafts. With 319 seats, the ordered three aircrafts will be mainly used on the long distance flight routes in September, 2010.
2.
Oct. 11,2009 14:46 Reply
Mr.urshil(india) said:
I am very disappointed and having very inconvenience. I started my flight from Mumbai on October 11th, 2009 flight number TK1075 which was delayed 2 hours from Mumbai and came late at Istanbul airport and we missed connecting flight to Odessa flight number TK1465 and now we are stuck at airport without any food or accommodation for 26 hours. I am a student and I have two other friends with in same flight, even they gave us food in airline which was made of eggs and we are 100% vegetarian, now no one from your staff is talking care of us or helping to get us a accommodation until the connecting flight. I request you to arrange some kind of accommodation for us or provide the vegetarian food to us if we do not take food that will creates health issue to us for not having any food for 26 hours. Please help us as soon as possible we are waiting at Istanbul Airport near your TK airways office. If I will not have any customer service from your office then we will not travel in your air line in future.
Oct. 12,2009 00:52
Mr.Willy (Thailand) replied:
Dear, this is the website of a booking agency in China, not the airlines' official website. You would better contact the airlines directly to resolve the urgent problem.
Oct. 12,2009 01:03
Ms.Catherine(Australia) replied:
Yeah, you need to visit the official website of the airlines for some contact info. first and then contact the airlines directly. Hope the customer service of TK airways can solve the problem and provide some help as soon as possible...
3.
Aug. 31,2009 20:15 Reply
Mrs.ANGELA APOSTOL(AUSTRALIA) said:
Turkish airlines Hong Kong is the WORST AIRLINE I HAVE EVER EXPERIENCED IN MY LIFE. THE CUSTOMER SERVICE IS TERRIBLE, I AM A MUM WITH 11 MONTH OLD BABY STUCK IN HONG KONG AIRPORT FOR THREE DAYS JUST BECAUSE OF A VERY SIMPLE CREDIT CARD VERIFICATION THAT MY HUSBAND PAID FROM HID CREDIT CARD IN SYDNEY. NO ONE FROM THE OFFICE HERE BOTHERED TO EVEN CONTACT US IN THE TRAVELLERS LOUNGE AND TALK TO US. THE BABY IS NOT WALKING, I HAVE TO HOLD HIM IN MY ARMS THE FULL 3 DAY, I ALSO HAVE MY MUM HERE WHO HAS BACK PAINS AND IS VERY STRESSED. I CAN NOT BELIEVE THAT STAFF FROM TURKISH AIRLINES HERE ARE SO TERRIBLE AND WON'T EVEN APPORACH ME TO DISCUSS THE SITUATION. I HAVE ALREADY COVERED A HUGE COST TO STAY IN THE TRAVELLERS LOUNGE AND I AM VERY WORRIED ABOUT THE BABY GETTING SICK ESPECIALLY WITH THE SWINE FLU AROUND. THE OFFICE IN SYDNEY MADE NUMEROUS CALL TO HONG KONG OFFICE AND ASSURED US THAT SOMEONE WILL COME AND SEE US, BUT NO ONE EVER TURNED UP. WE ARE LEFT HERE LIKE DOGS, I CAN'T BELIEVE THAT A COMPANY WITH SUCH A REPUTATION CAN TREAT A BABY LIKE THIS. I WAS TOLD YESTERDAY THAT THE GENERAL MANAGER FOR TURKISH AIRLINES IN HONG KONG REFUSED TO SEE US AND WE HAVE TO FIND OUR OWN WAY AROUND AND PAY FOR ALL THE COSTS OURSELVES. SHAME ON YOU TURKISH AIRLINES HONG KONG!!!!. I THINK THE MANAGER IN HONG KONG SHOULD BE SACKED!!! IT IS TERRIBLE TO HAVE A MANAGER OF A COMPANY THAT HAS SUCH A DISASTROUS CUSTOMER SERVICE. I WILL MAKE SURE THAT EVERYWHERE POSSIBLE I WILL LEAVE A TERRIBLE FEEDBACK FOR THE COMPANY'S CUSTOMER SERVICE. I HAVE TRYED TO CONTACT HONG KONG OFFICE THIS MORNING BUT THERE IS NO ANSWER. I HAVE BOUGHT THESE TICKETS FROM TURKISH AIRLINES WEBSITE IN GOOD FAITH, THEY HAVE CHARGED MY CREDIT CARD AND I WAS ISSUED WITH A TICKET, MY HUSBAND COULD NOT GIVE ME HIS CREDIT CARD AND DRIVER'S LICENCE AS HE IS NOT TRAVELLING WITH US AND NEEDS THESE DOCUMENTS BACK IN AUSTRALIA. HE RANG THE OFFICE AND CONFIRMED THE CARD OVER THE PHONE, BUT THE STAFF HERE STILL DID NOT LET US B
Sep. 1,2009 01:50
Mr.Zhang(China) replied:
Oh, my god, that is really a terrible experience! Hope the baby is fine and the Turkish Airlines can soothe their clients soon...
Sep. 16,2009 20:05
Mr.Duduk(Greece) replied:
oh yeah
4.
Aug. 15,2009 21:51 Reply
Mr.Nathan(Canada) said:
During the recent visit to Bangkok, the CEO of Turkish Airlines said they will expand Asian flight routes. And from December 2009, the number of the scheduled flights from Istanbul to Bangkok will be increased to 14 a week, which will be two times of the flights now implemented.
The company has also signed a code-sharing agreement with United Airlines and All Nippon Airways. And now the flight routes they have operated involve 118 cities around the world.
5.
Jun. 27,2009 09:18 Reply
Mr.SEYIT ERCAN TETIK(TURKEY) said:
OUR RESERVATTION NUMBER IS TK/RI2XMT MR. UYGUN BURAK AND MR TETIK SEYIT ERCAN. OUR FLIGHT IS 1.07.2009 FROM SHANGAI TO ISTANBUL. CAN WE CHANGE TIME WITH 29.06.2009 FLIGHT (2 DAYS BEFORE )
Jun. 28,2009 04:07
Ms.Sara KWong(Hongkong) replied:
where you booked the ticket? you need to contact the agency, they will help you. Good luck!
6.
Apr. 17,2009 06:01 Reply
Mr.efti pambuku(Albania) said:
hello.i have to take an order from CHINA(zheijang) to ALBANIA.PLEASE can you send the shipping costs and haw days will take thanks
Apr. 24,2009 04:46
Mr.HR(CN) replied:
Turkish Airlines has two offices in Mainland CHina, Beijing and Shanghai. Since Zhejiang Province is near Shanghai, you can contact the Shanghai Office.
Tel: ( 86)21 32220022/62798392
Fax: ( 86)21 32220021 (Weekdays only, 09:00 - 18:00)