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Are you able to request window or aisle seating on our domestic flights?

Answer: The seat assignment on flights cannot be booked when purchasing the tickets. However, your seat can be assigned when you receive your boarding pass at the airport. Please ask your tour guide or the airport staff to do it for you.

If our tour guide cannot enter through the airport terminal security checkpoint how will we know where the gate is located?

Answer: The number of the gate is printed on your boarding pass, and usually your guide will show you the direction of the gate. After you go through security, you will see clear signs for where each gate is located. There are cases when the gate number changes, so you need to pay attention to announcements when you are in the airport lounge.

What should I do if my flight is cancelled or delayed? Who can I call for help?

Answer:: If your international flight is cancelled, delayed or changed so that you cannot arrive on time, you need to contact us very quickly so that we can make the necessary changes to your tour to minimize any inconvenience. You can telephone our office 24 hours a day.

If your internal flight is cancelled, the airline company usually will arrange for you to stay overnight at an airport hotel and let you board another flight the next day. No matter what happens to your flights (cancelled, delayed or changed), you need to contact us immediately so that we will know what is happening. We will contact the airline company for the best solution to the problem and then arrange pick-up, hotel accommodation, and tours accordingly. To contact us at the airport, you can use any IC card phone to dial our toll free number, which is valid in mainland China.

When should I arrive at the airport so that I will have enough time for boarding?

Answer: Airline usually stop checking-in 30 to 45 minutes before scheduled departure of the flights, so you need to arrive at least 90 minutes before the departure time. Don't forget to allow for time to get from your hotel to the airport.

What about airport tax for Hong Kong?

Answer: Currently all the taxes are included in the airfare. That is, for each adult (people older than 12 years), CNY284.00 surcharge from Hong Kong to mainland China, and CNY242.00 surcharge from mainland China to Hong Kong. To depart from Hong Kong, the departure tax is HK$120.00 per adult.

What is the airport tax in China?

Answer: For domestic flights inside China, a CNY50.00 airport construction fee is levied for each adult (people older than 12 years), and for international flights, CNY90.00 for departure tax. However, you do not need to pay it at the airport since they are included in the airfare starting September 1st, 2004.

Can you guarantee that the flights inside China will use western aircraft, not Russian aircraft?

Answer: Yes. We usually arrange for a Boeing Airbus for our clients between major cities. After the tour date is decided, we will provide the detailed flight information, such as the airline company, the flight number, and the time and the type of plane. However, sometimes only domestic or Russian aircraft are available to fly between small cities.

What is train travel like in China?

Answer: Train travel is an interesting, inexpensive and safe way of getting around China. It offers you more chances to get to know Chinese people.

In China, the accommodations on the train are divided into four categories: soft-sleeper, soft-seat, hard-sleeper and hard-seat. Usually the soft sleeper carriage is air-conditioned, which is what we suggest you take.

Please be aware that each carriage has only two washrooms, one at one end of the carriage, but without shower or tub; meals and drinks can be purchased in the dining car, but they are comparatively expensive and not very good; no English-speaking conductors are available on the train; and during national holidays, spring festivals, and student's vacations, there are many, many people at the train station and on the train.

We suggest you book train tickets through travel agencies early to guarantee the soft sleeper tickets. For detailed information about China's transportation, please click here

In the soft sleeping carriage, are there private compartments for two?

Answer: No. We usually do not arrange private compartments for two people if not required. In China, most of the soft-sleeper carriages are divided into separate compartments with four berths - two lower and two upper - and we usually arrange one ticket for each client. Compartments for two are only available on some trains on some routes such as from Beijing to Shanghai, Xian, Wuchang and a few other cities.

Are there bathroom and/or toilet facilities on the train?

Answer: Inside China, it is very hard to find a bathroom with a shower on the train. Western style washrooms and toilets are located at both ends of each carriage.

What about taxis in China?

Answer: China enjoys adequate taxi service. In some cities, taxis are small cars painted red, green or yellow. In large cities, there are luxurious sedans at a higher rate. Taxi fares vary from city to city but they are always clearly marked on the taxi window and you need to pay as the meter reads.

Most taxi drivers do not understand much English, although those in tourist cities are encouraged to learn and speak some simple English. Non-Chinese speaking visitors are advised to have their destinations written down in Chinese and show the address to the cab driver.