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Terms and Conditions for Global Tours

Thank you for your interest in TravelChinaGuide Global Tours. Please read the following terms and conditions carefully and make sure you understand them. These agreements are in place to protect you and your party members, our distinguished guests, and TravelChinaGuide, in booking a global tour.
Reservation and Payment


  • Once we receive your tour inquiry, our one-to-one professional travel consultant will work with you from the beginning of customizing itinerary to the completion of the trip. You will enjoy real personalized service and our efficient response within 24 hours.
  • To book a tour, USD200 per person or an equal amount in other currencies is required as a deposit. A reservation for your tour will not be considered firm until the deposit is received. By sending the deposit, you agree to be bound by our Terms and Conditions.
  • During the peak travel season, we reserve the right to require a higher amount of advance payment to assure your booking if required.
  • The final or full payment is required 60 days prior to the start of the tour. For each payment received, we will provide you with a receipt.
  • Payment methods: We accept payment by Wire/Bank Transfer, Credit Card, WeChat, and Alipay.

    For the detailed information, please go to: www.travelchinaguide.com/tour/bank-info.htm.
 


Cancellation and Refund


  • For any itinerary changes made prior to the beginning of the tour, there will be no charge for our services. However, if there are any costs incurred due to the reservation changes, you will be responsible to pay for that.
  • The reservation deposit of USD200 per person or an equal amount in other currencies is non-refundable if you cancel the tour, and it will not be calculated into the charge of the cancellation percentage.
  • The following cancellation charge will be applied to the remaining tour cost:  
    a. More than 45 days before the arrival day: no cancellation charge from us, except for the actual losses caused by air/hotel/cruise cancellation.     
    b. 45 to 15 days before: 30% of the remaining tour cost. 
    c. 14 to 8 days before: 50% of the remaining tour cost.
    d. Within 7 days or no show: 100% of the remaining tour cost.
  • If there are any additional cancellation fees imposed by the service providers other than AgateTravel, which may include but not be limited to local travel agency, airlines, trains, hotels, cruises, etc. You will be responsible for the part.
  • After the tour begins, any extra charges caused by clients' changes will be added to the total. Any unused portion is neither refundable nor exchangeable.
  • If you cancel the trip, you should inform us by email. We will calculate your refund based on the day (by Beijing time) when we receive the written cancellation. All refunds will be processed within 20 days of receipt of your cancellation.
 


Private Tours


  • The private guided tour is tailored for you, your family or your friends exclusively. No other participants will be in your group and you will not take part into any tours with others during our land services, except for the excursion parts of any cruises or some game safaris arranged by the national parks. You will have flexibility within reason to discuss with your guide on your daily departure time, sightseeing time and even meal times.
 


Passports and Visas


  • Please make sure you have a valid passport with at least 6 months validity and visa before leaving.
  • You are requested to check and follow the visa policy of the countries you are going to visit at the nearest embassy or consulate.
 


Additional Information


  • We suggest that you purchase travel insurance that covers a wide range of unforeseen losses and damages, including baggage damage, flight delays and cancellations.
  • Please be sure to check carefully your international and domestic air tickets you purchased so that you are fully aware of the policies of the airline companies.
  • Upon checking in at some hotels, guests are expected to offer a valid credit card authorization to guarantee payment of any possible personal expense (e.g. laundry) during your stay.
 


Responsibility


  • The responsibility of our agent, parent company and affiliated companies is strictly limited. As a tour operator, we organize, promote, and sell tour programs consisting of certain travel services, including guide service, surface transportation, air transportation, water transportation, excursions and accommodations that we purchase or reserve from various suppliers. The suppliers providing services for our tour programs are independent contractors and they are not agents or employees of ours.
  • To the extent that we are involved in booking air and/or cruise transportation for you, we act as your agent and not as an agent for the airline and/or cruise companies. However, we promise that we are responsible for the willful or negligent acts of our partner travel agents for the land services.
  • We reserve the right to change the trains and flights we have arranged for you in the itinerary, and we make sure to guarantee your tour going smoothly. If unfortunately the train or flight arranged is cancelled or chartered, we will discuss with you for an alternative plan.
  • We will take all benefits and losses of any fluctuations, lower or higher in airfares, cruise fares, hotel room rates, currency exchanges, taxes, or fuel surcharges after we have received the full payment. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, hotel room rates, currency exchanges, taxes, or fuel surcharges before we receive your reservation deposit.
  • To help customers have a better understanding on levels of the hotel accommodation arranged in our tour itineraries, we display stars to some hotels depending on their accommodation facilities, services and average review scores on platforms. Please be aware that the actual star ranking might be different from that of local regulations, independent third parties or accommodation providers themselves.
  • We are not responsible for acts of terrorism, political unrest, war, earthquake, landslide, delay or cancellation of the flights or cruises. But we will try the best to help our clients.
  • We are not responsible for any unauthorized extra services that the guests book directly with the local tour supplier, guide or driver beyond our confirmed itinerary. Guests will take full responsibility for any loss on shopping, extra sightseeing or activity etc., while for some disputes, we can help to mediate.
 


Customer Service Support


  • Traveling with us, whenever and wherever you are not satisfied with any tour services provided, please let us know by email, phone call or through your local tour guide immediately, so that we can solve the problem as soon as possible and prevent it from happening again. Our support team aims to assure you an exhilarating and rewarding travel experience with us. Thank you!