Travel China Guide Travel is who we used to book a train trip in China Unfortunately we had to cancel due to the pandemic. They however were most responsive and quickly reimbursed us for the fare Good doing business with them Collapse

I have booked some train tickets with Travel China Guide. Their website is very customer friendly. Very convenient also ; tickets are delivered at your hotel when you arrive in China. Unfortunately, due to Covid crisis, I had to cancel my family trip in China. Travel China Guide has been very comprehensive and my tickets were refunded rapidly. Very swift communication with Travel China Guide. i will surely contact TCG next time I travel in China (I hope soon). Collapse

Number 1 service for foreigners to book train tickets easily and reliably. They sell train tickets for the normal price plus a small service fee. Moreover, they have a 24/7 hotline with English speaking staff and are glad to help you with any question and inquiries about your train ticket, or rebookings or anything. Once they even contacted me when I bought a combination of tickets for a crowded connection that isn't allowed in the Chinese system (2 tickets from Point A to B to C with the same train) and offered me another ticket for the same connection (from Point A to C with starting point one station prior to point A). I always use their service for private travels and business trip in China Collapse

I want to say a huge thank you to this company for giving me excellent service. I promised my Chinese friends that I shall visit them in January and treat them with some local travels. Being Chinese, they will never let my pay them back if I asked them to get high speed train tickets first (difficult for me to get high speed train tickets as a foreigner). That is where Travel China Guide came in. I found them on the Internet and contacted them via email. Despite my rather convoluted train travelling requirements, with a group of friends holding various documents and IDs, children included, Travel China Guide was extremely knowledgeable and understanding, giving me nothing short of great customer service. From timely responses to suggesting alternatives. I feel compelled to write a review as my bookings coincided with the Chinese New Year, then the outbreak of the Corona Virus. My requirements was rather complex to start off with, compounded by New Year travelling AND then the Corona Virus starting, it was a great testament to the professionalism of Travel China's staff that they have managed to keep my ever changing trips and tickets on track. The number of changes and cancellation meant that Travel China has to go above and beyond to work on my behalf to get the tickets I needed. Response was very fast. Even the refund at the end where tickets were cancelled was handled professionally (by then the banks were closing staffing level was low in China). Thank you Travel China. For those of you thinking whether you should use them, especially for High Speed Train requirements in China, I can whole heartedly recommend them, as I shall be using them again next time. Collapse

I've just wanted to express my thanking for this agency notwithstanding I didn't used their services, actually I wanted to do it, in fact I booked a wonderful journey in China for next August.
As all we know, in these days, the situation is a little complicated, I mean about this virus that it's spreading around the world. So last year in October I booked everything with this agency (train and some excursion) all paid. Since also the situation we're living in Italy is becoming critical, today I don't feel anymore sure to do this travel and I wrote them a messege because I wished to cancel my booking.
In two days I received the refund of all I booked. This agency has proven to be the best I have ever used, higly professional, fast comunication by email and great love for their customers.
I wanted to reccomend this agency because they deserve it, it's not easy to find out someone else as them.
I hope everything will be better soon and I'll promise you that this is not a goodbye but a "see you soon " because that country has a plenty of mervellous place to visit and a very kind people to know.
Thank you so much again.
Never give up. Collapse

Ivy was very friendly and capable of finding the best timed tickets with best value fares in a short time. We had a few complications but Ivy was never worried in any way. Very happy with this booking and will definitely use again. Thanks Ivy! Collapse

We recently used Travel China Guide to purchase tickets for the high speed trains in China. They were very efficient and communication was excellent. The ticket copies were emailed to us and then we arranged to have them all sent to our first hotel in Beijing. The service was excellent overall and I would recommend them to anyone wanting great service and efficiency. Collapse

Fantastic booking service. We tried to book online from NZ and it said the journey was full but the online girl got us on every train we needed and coordinated the whole trip. Very good service Many thanks Collapse