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Useful Chinese Phrases for Train Travel

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How to get to the train station

  • Please drive me to this train station. (Show the Chinese name of the station to the taxi driver.)
  • Excuse me. Where can I take the bus or subway to the train station? (show the station name in Chinese)
  • Would you please tell me when we arrive at the train station? Thank you! (asking when you are on a bus or subway to the train station)
  • Excuse me. Is shuttle bus available to this train station? (asking at an airport)
  • Excuse me. Where is this train station?
  • How long will it take to this train station?

Buy / collect / refund / change ticket at the train station

  • Excuse me. Where is the ticket office?
  • Which ticket window offers English service?
  • A second class seat ticket from Shanghai to Beijing on train G6 on May 10th, please.
  • Where can I collect my train ticket booked online?
  • Hello! I would like to pick up my ticket. This is my ticket pickup number and passport.
  • Where can I change a train ticket?
  • I missed my train. Can I change my ticket for a later train?
  • Excuse me. Where can I arrange ticket cancellation and refund?
  • G Train - High Speed Train / D Train / Normal Train
  • First Class Seat / Second Class Seat / Business Class Seat
  • Soft Sleeper / Deluxe Soft Sleeper / Hard Sleeper / Soft Seat / Hard Seat
  • Upper Berth / Middle Berth / Lower Berth
  • Child Ticket / Adult Ticket

How to take the train

  • Excuse me. Where is the entrance to the railway station?
  • Could you please tell me where I should wait for my train? (show your ticket)
  • Waiting for Boarding
  • Could you please tell me which boarding gate I should go to for this ticket? (show your ticket)
  • Ticket Checking
  • Could you tell me which platform I should go to? (show your ticket)
  • Could you please help me find a luggage porter?
  • Where is the Information Desk?
  • Where is the bathroom?

On the Train

  • Excuse me. Could you tell me which coach I should board? (show your ticket)
  • Could you please tell me where my seat/berth is?
  • Hello! Would you mind exchanging the seat/berth with me? I want to stay together with my companion.
  • Where is the dining car?
  • Where should I go to report a lost ticket?
  • Is this train delayed?
  • Could you please remind me to prepare for getting off 10 minutes before the arrival of my destination?

Get off the train

  • Excuse me. Where is the exit?
  • Where can I take a taxi?
  • Where can I take the subway?
  • Where is the bus station?
  • Is there a shuttle bus or subway to the airport?
  • Where is the left-luggage office?
Further Reading:
China Train Travel - A Beginner’s Guide
- Last modified on Sep. 30, 2018 -
  • Customer Reviews
  • Questions & Answers
    5.04 Reivews
    Posted on Dec. 25, 2018
    Your service was quick and perfect! Very good idea to add the chinese text.
    Ms. .J. V.
    Posted on Dec. 19, 2018
    Thank you for your excellent service. I would advise future travelers to be aware of the very time consuming and confusing check-in procedures involved in obtaining the tickets at the station. One must first stand in a long line to obtain the ticket BEFORE getting in line to enter the train station and yet another line to pass a security check.
    Posted on Dec. 12, 2018
    I was very content with the reliable booking procedure and your excellent help. I was satisfied which each of the journeys in which I had chosen different train types. Coming from Europe, I had to get used to the waiting times to pick up the printed tickets as well as to a long boarding and waiting procedure to get on the train. I like that you have a marking on the platform to find the wagon in which you have a seat easily.
    The stations and the trains were very clean (expect the dirty toilets), the seats in the rapid trains were very comfortable. As expected, the seats in the slower and cheaper K-train were more simple. The staff was very kind, and the trains were always on time. Using the train, allows to see the country side.
    If I shall come again to China, I plan to use again the efficient train system.
    Mr. Apisit
    Posted on Dec. 03, 2018
    it is so convenient to reserve train tickets in this website. I have no problem to take reservation form to ticket office and issue tickets
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