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Useful Chinese Phrases for Train Travel

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How to get to the train station

  • Please drive me to this train station. (Show the Chinese name of the station to the taxi driver.)
  • Excuse me. Where can I take the bus or subway to the train station? (show the station name in Chinese)
  • Would you please tell me when we arrive at the train station? Thank you! (asking when you are on a bus or subway to the train station)
  • Excuse me. Is shuttle bus available to this train station? (asking at an airport)
  • Excuse me. Where is this train station?
  • How long will it take to this train station?
 

Buy / collect / refund / change ticket at the train station

  • Excuse me. Where is the ticket office?
  • Which ticket window offers English service?
  • A second class seat ticket from Shanghai to Beijing on train G6 on May 10th, please.
  • Where can I collect my train ticket booked online?
  • Hello! I would like to pick up my ticket. This is my ticket pickup number and passport.
  • Where can I change a train ticket?
  • I missed my train. Can I change my ticket for a later train?
  • Excuse me. Where can I arrange ticket cancellation and refund?
  • G Train - High Speed Train / D Train / Normal Train
  • First Class Seat / Second Class Seat / Business Class Seat
  • Soft Sleeper / Deluxe Soft Sleeper / Hard Sleeper / Soft Seat / Hard Seat
  • Upper Berth / Middle Berth / Lower Berth
  • Child Ticket / Adult Ticket
 

How to take the train

  • Excuse me. Where is the entrance to the railway station?
  • Could you please tell me where I should wait for my train? (show your ticket)
  • Waiting for Boarding
  • Could you please tell me which boarding gate I should go to for this ticket? (show your ticket)
  • Ticket Checking
  • Could you tell me which platform I should go to? (show your ticket)
  • Could you please help me find a luggage porter?
  • Where is the Information Desk?
  • Where is the bathroom?
 

On the Train

  • Excuse me. Could you tell me which coach I should board? (show your ticket)
  • Could you please tell me where my seat/berth is?
  • Hello! Would you mind exchanging the seat/berth with me? I want to stay together with my companion.
  • Where is the dining car?
  • Where should I go to report a lost ticket?
  • Is this train delayed?
  • Could you please remind me to prepare for getting off 10 minutes before the arrival of my destination?
 

Get off the train

  • Excuse me. Where is the exit?
  • Where can I take a taxi?
  • Where can I take the subway?
  • Where is the bus station?
  • Is there a shuttle bus or subway to the airport?
  • Where is the left-luggage office?
Further Reading:
China Train Travel - A Beginner’s Guide
 
- Last modified on Sep. 30, 2018 -
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    Dalton
    New Zealand
    Posted on Jul. 08, 2020
    Thanks for helping me cancel all my tickets, it is a pity we cannot make this trip happen. The cancellation fee is charged properly, not much, we are very appreciate this.
    WONG WING HUNG
    France
    Posted on Jun. 16, 2020
    Due to the situation of the Coronavirus which makes us harder to travel in or out from our home country. We have the conclusion and have to decide to cancel the trip. Your company replied me quickly and made a refund to me. We hope if the situation is getting better sooner. We can use your service with the new booking again. Thanks for your understanding and your kind refund. A great review to your guys.
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    German
    Posted on May. 26, 2020
    Our train trips in Chengdu and Xian are smooth and pleasant. Bullet trains are clean, tidy and punctual. We all like to take trains in China. Also, we appreciate all your help and efforts. We will contact you next time.
    Ducoff
    United Kingdom
    Posted on Feb. 25, 2020
    This service was absolutely brilliant and I really don't know what we should do without Ivy. She was so considerate and helpful when she heard our ticket loss. She worked out a very clear instruction and every step that we should do, we reported our ticket loss at the train station, and we got new replacements and got our refund at the arrival station.
    SMERTINA
    Russia
    Posted on Feb. 06, 2020
    My sister and I would not like to take the overnight train for we are afraid that it was not safe at night on the train. Then, the agent recommend us to book the Luxury Soft Sleeper tickets and promised to get private room for us. In this case, we two could share one room and close our door. That’s wonderful! Thank you for your professional ideas.
    Luca
    Italy
    Posted on Jan. 09, 2020
    Travelchinaguide helped me to book Shanghai – Xian train tickets, and delivered my tickets to my Shanghai hotel as promised. The train station was really crowded and large, so it was advisable to book it in advance. Very good service!
    Christina
    United Kingdom
    Posted on Dec. 26, 2019
    Thank you for excellent service! Tickets safely collected. Train left and arrived on time. Poeple on the bullet trains are nice and friendly, they share their snackes with me. I really enjoyed this trip.
    Tim
    United Kingdom
    Posted on Dec. 11, 2019
    We paid for the 1st class seats for our trip from Beijing to Shanghai. The 5-hour trip was really unforgettable. I would recommend to pay more to travel with 1st class, and the seating was comfortable and spacious. The Chinese style lunch box was also good. I will still take 1st or business class for my next train trip.
    KESTER
    USA
    Posted on Nov. 29, 2019
    We enjoyed ourselves for this travel to China, a modern nation. If you have chance to visit, please set up WeChat on your smartphone, which is convenient to contact or make the payment.
    Jose
    Spain
    Posted on Nov. 15, 2019
    It is unfortunate that the passport was lost before our train journey from Shanghai to Beijing. We got a new passport. There was a problem with my husband’s passport number. Finally failed to collect the paper ticket. Thanks for your kind assistance about ticket cancellation online to reduce our loss. This is so helpful. You are wonderful!
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