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Useful Chinese Phrases for Train Travel

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How to get to the train station

  • Please drive me to this train station. (Show the Chinese name of the station to the taxi driver.)
  • Excuse me. Where can I take the bus or subway to the train station? (show the station name in Chinese)
  • Would you please tell me when we arrive at the train station? Thank you! (asking when you are on a bus or subway to the train station)
  • Excuse me. Is shuttle bus available to this train station? (asking at an airport)
  • Excuse me. Where is this train station?
  • How long will it take to this train station?

Buy / collect / refund / change ticket at the train station

  • Excuse me. Where is the ticket office?
  • Which ticket window offers English service?
  • A second class seat ticket from Shanghai to Beijing on train G6 on May 10th, please.
  • Where can I collect my train ticket booked online?
  • Hello! I would like to pick up my ticket. This is my ticket pickup number and passport.
  • Where can I change a train ticket?
  • I missed my train. Can I change my ticket for a later train?
  • Excuse me. Where can I arrange ticket cancellation and refund?
  • G Train - High Speed Train / D Train / Normal Train
  • First Class Seat / Second Class Seat / Business Class Seat
  • Soft Sleeper / Deluxe Soft Sleeper / Hard Sleeper / Soft Seat / Hard Seat
  • Upper Berth / Middle Berth / Lower Berth
  • Child Ticket / Adult Ticket

How to take the train

  • Excuse me. Where is the entrance to the railway station?
  • Could you please tell me where I should wait for my train? (show your ticket)
  • Waiting for Boarding
  • Could you please tell me which boarding gate I should go to for this ticket? (show your ticket)
  • Ticket Checking
  • Could you tell me which platform I should go to? (show your ticket)
  • Could you please help me find a luggage porter?
  • Where is the Information Desk?
  • Where is the bathroom?

On the Train

  • Excuse me. Could you tell me which coach I should board? (show your ticket)
  • Could you please tell me where my seat/berth is?
  • Hello! Would you mind exchanging the seat/berth with me? I want to stay together with my companion.
  • Where is the dining car?
  • Where should I go to report a lost ticket?
  • Is this train delayed?
  • Could you please remind me to prepare for getting off 10 minutes before the arrival of my destination?

Get off the train

  • Excuse me. Where is the exit?
  • Where can I take a taxi?
  • Where can I take the subway?
  • Where is the bus station?
  • Is there a shuttle bus or subway to the airport?
  • Where is the left-luggage office?
Further Reading:
China Train Travel - A Beginner’s Guide
- Last modified on Sep. 30, 2018 -
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    4.929 Reviews
    Posted on Jul. 14, 2019
    I was very happy with everything. Everyting works very good. Thank you very much.
    Posted on Jul. 03, 2019
    Everything was perfect-China was very easy to get around..thanks for your service.
    Posted on Jun. 22, 2019
    My booking at TCG was a really good experience. I received good emails with all the information I needed to proceed my booking, and your answers came very quick. When there seemed to be a problem with one of the names on the tickets you were very helpful and you gave us a good solution.

    Our train journey went very good. The station was nice and clean. The train left on time and it was nice and modern.

    Kind regards, Anke

    Posted on Jun. 13, 2019
    I can highly recommend travelchinaguide for booking train, plane or hotel. The booking is easy, personal and you will be guided by assistants through the whole process, even if you have extra-wishes. Because they speak English and Chinese as well. I found it is better to book via travelchinaguide than use my local agency, who could not get into contact with a hotel because of language difficulties.
    Posted on Jun. 06, 2019

    My booking experience through TCG booking center was very good. The trains are very nice and convenient. Travelling in business is beautiful. The access to the trains is nicely organized. However, it is difficult to see any phonetic signs or English signs (such as “Train number”, “Platform number”, ‘Time”, etc.) in many stations outside Shanghai (Wuxi, Suzhou, Changzhou, Zibo…). This remains to be improved.

    Posted on Jun. 01, 2019
    The experience was just fine. Everything was quick and straight forward. The voucher also written in chinese was very useful, I had just to show it in the ticket desk to have my tickets printed. As a notice I didn't have to paid for the printing at train station as informed. The attendant just check my ID and printed the tickets right after. The experience was amazing. I love train travelling. Train was right on schedule as usual and the journey at high speed fantastic. I don't take pictures unfortunately. This is an essential part of your website. With the reviews and also pictures and explanation you won't get worry and know exactly what to expect even if you don't speak the local language. I was very pleased by the whole experience and your services were a great part for this success. Thanks a lot!...More
    Posted on May. 29, 2019
    Thanks for making the booking of train tickets so easy!
    Posted on May. 09, 2019
    Thanks, the service was great. The tickets were ordered very early and so I was able to get on all the trains. I picked up all 4 train tickets from Xi'an station, and didn't have any problems. I would definitely use this service again.
    Posted on Apr. 27, 2019
    Thank you for your assistance. I will use this method of train purchase in the future due to ease in the order process and the efficiency of the delivery. I arrived at my hotel, the ticket was waiting, and I departed the next day..
    Posted on Apr. 21, 2019
    Dear Ms. Zhang: I thought that your booking procedures were fine. My efforts to make reservations had several complications, and I appreciate your willingness to patiently help me solve them. You listened to and understood my explanations of the discrepancies in my name and how my email address appeared. The bullet trains were wonderful and are a marvelous service. The regular train from Weihai to Beijing and the hard sleepers are what they are not luxurious but certainly adequate for our purposes. My companions and I accomplished our business, had a wonderful visit to several cultural sites, and admire your country and your people. Take care and be well....More
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