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Customer Service (China Private and Group Tours)

TravelChinaGuide Tours always keep the promises to the valued customers:
  • Our 24/7 dedicated customer service, our policy of no hidden charges and our unbeatable prices assure you of a most enjoyable China trip.
  • Our efficient reservation and refund policies guarantee you a worry-free booking.
  • We have the best refund policy among all China tour operators.
Early Bird Discount

TravelChinaGuide launches a new promotion for 2018 China tours. You will enjoy a guaranteed discount of 10% off if you book 60 days in advance or 5% off if you book 30 days in advance. Even when we are offering preferential prices we guarantee to maintain our usual high standards. For the detailed information, please click.

Reservation & Payment

Deposit: To confirm a booking, a ten percent (10%) of the tour total price is required as reservation deposit.

Final payment: The balance of your payment is required 30 days prior to commencement of the trip. For urgent bookings, the single full payment is required.

Payment Methods: We mainly accept payment by Wire/Bank Transfer, PayPal, Credit Card, Western Union and Wechat. For the detailed information, please click.

Cancellation & Refund
The services of our travel consultants are free of charge. They are pleased to customize itineraries and quote prices to match your requirements to your complete satisfaction. Once you have confirmed your reservation, any changes made prior to the trip commencement, you can still enjoy our free change services. However, if in case any expenses are incurred as a result of such changes, you will be responsible for these costs.
The cancellation fee will be a certain percentage of the tour total price:
a. 15 days or more before the arrival day: we will refund the full cost to you except for the actual air/ train cancellation fee and the bank transfer fee if there is.
b. 14 days to 3 days before: 20% of the total price. 
c. Cancellation within 2 days before: 50% of the total price.
d. Cancellation on the arrival day: 100% of the total price.

After the trip begins, any extra charges caused by clients' changes will be added. Any unused portion is neither refundable nor exchangeable.

If the client cancels the trip, the client should inform us by email. We calculate your refund on the day when we receive the written cancellation by Beijing time. All refunds to the client will be processed within 20 days of receipt of your cancellation.

Special Notes:
  • Above Cancellation and Refund terms are for general private tours. If you book our small group packages, holidays with a Yangtze cruise or visits to other Asian countries, the terms for Cancellation and Refund will be a bit different. Your travel consultants will supply the information to you by email.
  • We strongly recommend that you take out Travel Insurance that will cover cancelation costs as well as other eventualities.
Unique Service Support
As a traveler, you know that low prices catch the eye and are consequently one of the most competitive elements for a travel company. Some companies may advertise very low prices to attract tourists. These will not always be the true cost of the trip if you want comfortable and guaranteed service. We offer a truly inclusive price to those who wish to visit China with full value for every penny spent ensuring that their journey is a pleasant one. On a TravelChinaGuide tour, you will discover:
  • Round-the–clock Service: Our professional travel consultants are available 7 days a week, from 07:00 to 21:00 in the office and also we have a 24/7 mobile service. That means when you have questions during your trip or if you encounter any difficulties when on tour such as flight alterations, health problems, the loss of luggage or passport, you can call your local guide or travel consultants from all parts of China at any time.
  • No Hidden Charges: A professional travel consultant will arrange a complete itinerary, which includes all highlight attractions according to the client's individual interests. We will not offer optional tours with additional charges in itineraries, a practice employed by many of our competitors to give an initial impression of lower prices. Our tours are fully inclusive with everything clearly stated in our itineraries with no hidden extras.
  • A La Carte Meal: We steer clear of tourist restaurants and arrange a la carte meals in the major cities. We choose the best restaurants for you and allow you to choose your favorite dishes for yourselves.
  • Brand Hotels: Comfortable accommodation will enhance your enjoyment of the whole holiday. Our tours use only internationally-managed hotels or the best local hotels in each city. Here the client is lavished with attentive and thoughtful service, in a location that is central for strolling and shopping. Breakfast is a smorgasbord of both western and Asian dishes.
  • Free Bottled Water Per Day: We provide two free bottles of mineral or purified water per person per day to our clients. Two glasses of either a soft drink or local beer are included without charge at lunch and dinner compared to the single drink offered by most operators.  
  • Expert Guide & Driver: We offer private transfers with both guide and driver. We guarantee that the vehicles used on our trips are always clean and comfortable and in excellent condition, something our competitors cannot always boast about.
As one of China's leading tour operators, we are proud of our record of reliability and service. For some travelers, it is a once in a life-time opportunity to visit our country. This is why we take every care to provide you with a wonderful experience based on professional arrangements at what we trust will be the best price available. TravelChinaGuide is here to serve you!
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