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2018 Customer Reviews

Updated: May 23,2018
  • Clients: Mr. Parvez Khan & Ms. Linda Khan
  • Country: United States
  • Email:
  • Itinerary: 16 Days Beijing - Xian - Guilin - Chengdu - Lhasa - Chongqing - Yichang - Beijing
Dear Ms. Ruby,

We are very satisfied with the service Wendy has provided. She kept us fully informed.

When we ran into a problem of getting our Tibet Permits, she wrote and informed us promptly. After due discussion about China visa being in a passport no longer in use (but visa still valid), Wendy inquired and found out that if we provided copies of the old passport, visa pages and copies of the new passport to the Tibet Permit authorities, we could obtain the Tibet permits. We are awaiting that now as the final step before we depart for Beijing. The program is detailed and explains all as far as we can tell.

I must say that after getting information from 6 Chinese companies we chose your company due to Wendy's detailed information she provided us with.

So, as soon as notifies us of the Tibet permits, we are ready to board the flight and have someone meet us at the airport upon arrival. I am sure they will hold up a sign with our names.

I think it would have been best if your company had also provided return transfer from the hotel of our choice (very near the airport) to the airport.

Thank you,

Parvez and Linda Khan

2017

We are very happy to provide the China tour reviews. It was a great trip - the guides SARA was especially enjoyable (in Beijing) since as we toured the sites, she gave us the facts, but also put things in a Context of young modern people. She was able to bring humor into the conversation during the driving to and from sites. In Xi'an CAROL was able to give us an excellent experience about the history of the Terracotta Warriors. In Shanghai - our smaller group were very happy with Ocean- he was able to pack so much in one day. Like Sara he was able to bring some perspective on how the history of China affected him, what we especially liked about Ocean was that he was able to get us tickets into the ERA Acrobats and a nighttime trip to the Bund, additional to the planned day trip. So we did not get back to the Hotel until 10pm, I imagine that he did not get home to after midnight. He certainly seemed happy and proud to do the extra things we asked for; Ocean also helped several of the couples with transport to the airport on the last day.

In each case I would say that you have top notch guides.

We were very happy with the logistics that were provided- picking us up at the airport making sure we got to the next stop ok, everything seemed very well organized. As to Hotels I think they were fine. The meals provide were excellent

Overall I would say that this was one of the best tours we have been on, and again we should thank you and your team for a great introduction to your great country!!

Thanks very much

David and Norma Lewis

2016

  • Clients: Ms. Nadia Ghazali & Mr. Abdus Ghazali
  • Country: Canada
  • Email:
  • Itinerary: 14 Days Beijing - Xian - Guilin - Hangzhou - Huangshan - Shanghai/ Beijing

Hi Wendy,

My father and I enjoyed the sights and the sceneries very much. Your country is very beautiful and the people are very hospitable. We had a great time. I have told all my friends about the beautiful places and also the excellent services your company provided. Please see our China tour reviews below:

The company was very great to work with right from the start. They planned our trip exactly as we had requested and were able to see all the sights and cities that we wanted. The company accommodated every request. The arrangements were seamless and our time was very well planned and well spent.

Our accommodation in every city was very good. All the hotels were upscale and our rooms were very comfortable. The location of each hotel was also very convenient.

All the drivers were very good in their driving and drove very safely and followed the traffic rules and the ride was very comfortable. They knew the routes very well. The cars were also very clean and comfortable. 

All our guides were very friendly and knowledgeable. They were very professional and at the same time very good company. They were very thoughtful. They are very passionate about their work and also very patient and managed our inquiries and accommodated our requests very well. 

All the places and cities we visited had a lot of history and beauty in them. Rich in culture and history. The shows we saw were simply amazing. Our travel from one destination to the next was seamless and very well planned to save as much time as possible and was a great experience in itself. The high-speed trains were very comfortable and time-saving. 

Overall I will give ten out of ten to your company, the arrangements, the drivers, the cars, the guides and the sights and cities. I would use no other company other than TCG when visiting China again. My father and I thoroughly enjoyed our trip. Your company and your guides made our visit very memorable. :) 

Thank you very much for everything and hope to travel with you again.

Kind regards

Nadia Ghazali

2015

  • Clients: Mr. Michael Scott & Ms. Eulalie Scott
  • Country: Australia
  • Email:
  • Itinerary: 2 Days Tianjin Cruise Port - Beijing
Dear Linda,

In reply to your email regarding our recent China trip, I would like to comment as follows:

Booking Procedure: I found the booking procedure easy to follow and all went according to plan regarding pick up from Tianjin Port.

Guide and Driver: Our guide Barry was very friendly and understanding and totally fulfilled our wishes. He was very knowledgeable of all the places we visited and was patient and flexible with our requests. The drivers we had were safe and polite and the cars we travelled in were very comfortable and clean.

In Summary: Our tour of Beijing and surrounds was the major highlight of our cruise around Asia and I would like to thank you for your expert organisation, and Barry and drivers for their first class service. I will certainly recommend you and your organisation to any of my friends who intend to visit China.

I am open to my feedback being used for your webpage if you desire and I will also share my best China tours reviews on TripAdvisor.

Sincerely,

Michael Scott

2014

Hi Sophie,

I had a fabulous time on the tour! We would like to offer our China small group tour reviews as follows:

Selena in Beijing was a lovely guide, very friendly, helpful, knowledgeable & excellent English. It was really interesting learning all about Chinese culture and seeing the amazing sites!

The food/restaurants were all great choices and really high quality!

The hotels were also really nice just a shame there wasn't long enough to use all the facilities.

Jacky in Xian was also very helpful and friendly and helped arranged my transfer back to the airport from Xian.

All The sites/activities were really great and very interesting...not a bad word to say about any of the trip!

Definitely use you guys again if I come back to your country! :-)

Thanks for All your help when I was booking and please tell Selena & Jacky thanks again for making my time in China so enjoyable!

Thanks

Anne :-)

2013

Firstly, thank you so much for your assistance planning and booking our trip. You were very helpful and knowledgeable and made the process so easy and calmed my nerves about booking online and not through a local travel agent. It is also great that you are asking for reviews of our escorted China tour.

Overall we had an amazing holiday, better than any of us were expecting. The private trip made it so easy and we loved the flexibility.

All our guides spoke very good English and were easy to understand and went out of their way to make sure our needs were met however our guide Celine in Xi'an was a standout, her positive attitude made our days that little bit more enjoyable.

All the meals that were included or were recommended by our guides were delicious. We tried lots of different food that we would never usually eat and I can say gladly we did not have a bad meal.

I would highly recommend TCG, the booking process was so easy and the trip itself was amazing. We felt like we saw a broad range of what china has to offer and did it at our own pace which made it very enjoyable.

Thanks again for all your help.

2012

 Thank you Wendy.

We were very, very happy with the tour you arranged for us. All of the flights were booked before we got to the airport; the guides all got our boarding passes for us and ensured that we knew exactly where to go to board the planes, security etc. The itinerary gave us everything that we asked for and more.

The guides were exceptional in every section of our trip and knew many short cuts and on buses they made sure we were in the front seats to make sure we did not get sick on the winding roads. Their local knowledge paid off, because they were all able to give us the history and facts about every site we visited. All of the guides (and the drivers) were very friendly and went out of their way to be helpful. Eddie in Beijing set the pattern for our holiday, setting a high standard to compare everyone against and none of your guides disappointed us in any way. Well done to Eddie, Lola, Lucky, Samantha and last of all- Leo-a great sense of humor (he made us laugh a lot), and extensive knowledge of Shanghai and its surrounds. We would like to go back to Shanghai in a couple of years and see more.

We would certainly recommend TravelChinaGuide to anyone. EVERYTHING went like clockwork and not a problem at all. The most important reason we chose TCG was their openness to flexibility and making small changes to the itinerary.

One last thing that we would like to say is that the meals with families (particularly Xian) was a real highlight. We thought we would not like this all, but we were sure wrong about that. It turns out that Chinese people are not very different to Australians in most things, and this is why we felt so comfortable in your country.

Thank you very much again for a wonderful holiday Wendy, and thank you for being so patient during the process of arranging everything we wanted as we built the custom made tour itinerary. I am open to my China tour company reviews being used for your webpage if you desire.

Yours truly,

Allan and Roslyn Bourne.

2011

Dear Selina,

Below are our guided China tour reviews.

Our trip was great. All of our guides spoke good English and were very knowledgeable. They provided excellent insights into not only the tourist sites, but also the lives of the local population. We especially were grateful to the skills of our drivers. As you know, traffic in Chinese cities is quite heavy and we were amazed at their skill in driving a large vehicle in such conditions. Our hotels were excellent and all the meals we had were excellent as well. Our lunch with one of the local residents in her home was a special experience.

We would definitely choose your company again.

Stuart Quan

2010

Hi Sophie,

We had a fantastic time. We are very satisfied with the services provided by TCG and we will recommend you guys to all our friends.

Sophie, you were ultra quick to respond to all my emails and you always fully addressed all questions and requests I had. It was a pleasure to deal with you. Thank you for organizing the subway tickets for us on a short notice. Also, well done for quickly resolving the issue with cancelled flight from Xian to Shanghai. We were so happy with the outcome as it gave us a chance to experience the bullet train from Nanjing to Shanghai.

Sara, our Beijing guide, apart from being very knowledgeable and professional also had a beautiful personal touch added to her guide style. We loved her positive energy and especially the humor. She constantly brought smiles to our faces with her jokes and witty remarks. Sara was the best guide of the four we had. Say hi to her please :)

Marc (Nanjing), Lily (Xi-an) and Ryan (Shanghai) - all were very professional and knowledgeable. Great job.

All drivers were OK and transported us safely around the cities.

Hotels and food were fantastic, no complaints at all.

We will add our positive China tour small group reviews on Tripadvisor.

All the best Sophie,

Paul and Janene

2009

  • Clients: Ms. Nancy Claxton & Mr. Marcel Claxton & Mr. Alexander Claxton
  • Country: United States
  • Itinerary: 5 Days Beijing - Shanghai
Hi TCG there!

Thanks for the great service provided and the excellent guides. Both Tina (Beijing) and Joe (Shanghai) were wonderful and very very ... Read More

2008

Dear Ruby/ Dora,

We really enjoyed your vacation, and have the following comments.
1----Quite good,
2 ----Meals in Beijing, Shanghai and ... Read More

2007

  • Clients: Mr. Stephen Jessel & Ms. Jane Jessel
  • Country: France
  • Itinerary: 12 Days Guangzhou - Xian - Dunhuang - Turpan - Urumqi - Kashgar - Beijing
Hi Judy and Brenda,

I should begin by saying that we were thoroughly satisfied with the services provided by Travel China Guide. We had some problems ... Read More

2006

  • Clients: Ms. Che-la Leung & Mr. Paul Anderson
  • Country: UK
  • Email:
  • Itinerary: 6 Days Xian - Beijing
Hello, thanks for writing back. We are pleased to share our comments on our recent China tour with you.

We were offered 2 bottles of water per ... Read More

2005

  • Clients: Mr. Larry Andrews & Ms. Cherie Andrews
  • Country: United States
  • Email:
  • Itinerary: 7 Days Beijing - Xian
Dear Eileen Wang & Nancy Bai,

I just wanted to take a moment to thank all of you at TCG for the wonderful experience you provided us during ... Read More

2004

  • Clients: Ms. Christine U. G. & Mr. Dietmar G.
  • Country: Germany
  • Itinerary: 8 Days Shanghai - Beijing - Xian - Kunming
Dear TCG Team,

We would like to thank you and especially your guides Hua, Emma and Scott for the wonderful days which we enjoyed in your country.... Read More

2003

  • Clients: Ms. Carol Ann Omstead & Mr. Donald George Omstead
  • Country: Canada
  • Email:
  • Itinerary: 12 Days Small Group Beijing - Xian - Guilin - Shanghai
We were extremely happy with the tour that you arranged for us in China, it was certainly one of the best holidays that we have had! All of the arrangements ... Read More

2002

  • Clients: Mr. Barry & Michael
  • Country: Australia
  • Email:
  • Itinerary: 14 Days Shanghai - Yangtze River Cruise - Xian - Beijing
"We have only been home a short while.....our visit to China was part of a round the world holiday for us............We must say that the trip we ... Read More

2001

  • Clients: Rose Franco
  • Country: United States
  • Email:
  • Itinerary: 11 Days Beijing - Xian - Yangtze River - Shanghai
"Marsha and I had a wonderful time on our visit. I must compliment the local guides because they were so kind to us and helpful. I dont remember ... Read More

2000

  • Clients: John Sanders, Juanita Ladyman
  • Country: United States
  • Email:
  • Itinerary: 15 Days Beijing - Urumqi - Kashgar - Turpan - Dunhuang - Lanzhou - Xian - Shanghai
"My wife and I very much enjoyed our journey. It was clear that it would not have been reasonable to attempt such an itinerary without your organization ... Read More

1999

  • Clients: Michael and Anne Cook
  • Country: UK
  • Email:
  • Itinerary: 6 Days Beijing - Xian
"I am sorry to have taken so long to reply to your message. As I am sure you will know, we much enjoyed our visits to Beijing and Tsian because of ... Read More

1998

  • Clients: Chuck Shults
  • Country: United States
  • Email:
  • Itinerary: 2 Days Xian
"Our visit in Xian was perfect. Jack and a driver met our flight in a private car and escorted us to the Wall of Xian and the Bell Tower Hotel.... Read More