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2018 Customer Reviews

Updated: Jul 16,2018
  • Clients: Mr. Terrance Hilderson & Ms. Mary Hilderson
  • Country: Australia
  • Email:
  • Itinerary: 14 Days Beijing - Xian - Zhangjiajie - Shanghai - Suzhou - Hangzhou
Hi Vera,

Thank you for helping us to organize our trip to your country. We had a most wonderful time and have brought back many treasured memories and photos to share with our friends and family. I have already passed on your details to some of our friends and encourage them to book the trip of a lifetime with you.

We are extremely pleased with our private tour arrangements which I am sure enhanced our experience. All the local guides and drivers were excellent, especially Gerry who took us to a local farm in Hangzhou where we had lunch and a lovely visit with a local family - this was much more the experience we were hoping for.

We would like to mention in particular Brian, Kaylan and Gerry who are excellent. Their extensive local knowledge and pleasant and easy personalities definitely enhanced our visit to Beijing, Zhangjiajie and Hangzhou. Zhangjiajie was definitely a highlight of our trip and Kaylan was excellent company for the three days we spent in the mountains. The scenery was the most beautiful we have seen anywhere in world. Zhangjiajie definitely lives up to everything said and written about it and we feel fortunate to have had Kaylan.

I am currently going through the thousands of photos we took on our trip and will send you some in the very near future. We are considering another trip to south west China and Tibet next year and once we have it a little worked out, I will contact you for some assistance and a quote.

It was lovely to meet you in Xi'an and I look forward to speaking with you again.

Thank you and kind regards,

Mary

2017

We are very happy to provide the China tour reviews. It was a great trip - the guides SARA was especially enjoyable (in Beijing) since as we toured the sites, she gave us the facts, but also put things in a Context of young modern people. She was able to bring humor into the conversation during the driving to and from sites. In Xi'an CAROL was able to give us an excellent experience about the history of the Terracotta Warriors. In Shanghai - our smaller group were very happy with Ocean- he was able to pack so much in one day. Like Sara he was able to bring some perspective on how the history of China affected him, what we especially liked about Ocean was that he was able to get us tickets into the ERA Acrobats and a nighttime trip to the Bund, additional to the planned day trip. So we did not get back to the Hotel until 10pm, I imagine that he did not get home to after midnight. He certainly seemed happy and proud to do the extra things we asked for; Ocean also helped several of the couples with transport to the airport on the last day.

In each case I would say that you have top notch guides.

We were very happy with the logistics that were provided- picking us up at the airport making sure we got to the next stop ok, everything seemed very well organized. As to Hotels I think they were fine. The meals provide were excellent

Overall I would say that this was one of the best tours we have been on, and again we should thank you and your team for a great introduction to your great country!!

Thanks very much

David and Norma Lewis

2016

  • Clients: Ms. Nadia Ghazali & Mr. Abdus Ghazali
  • Country: Canada
  • Email:
  • Itinerary: 14 Days Beijing - Xian - Guilin - Hangzhou - Huangshan - Shanghai/ Beijing

Hi Wendy,

My father and I enjoyed the sights and the sceneries very much. Your country is very beautiful and the people are very hospitable. We had a great time. I have told all my friends about the beautiful places and also the excellent services your company provided. Please see our China tour reviews below:

The company was very great to work with right from the start. They planned our trip exactly as we had requested and were able to see all the sights and cities that we wanted. The company accommodated every request. The arrangements were seamless and our time was very well planned and well spent.

Our accommodation in every city was very good. All the hotels were upscale and our rooms were very comfortable. The location of each hotel was also very convenient.

All the drivers were very good in their driving and drove very safely and followed the traffic rules and the ride was very comfortable. They knew the routes very well. The cars were also very clean and comfortable. 

All our guides were very friendly and knowledgeable. They were very professional and at the same time very good company. They were very thoughtful. They are very passionate about their work and also very patient and managed our inquiries and accommodated our requests very well. 

All the places and cities we visited had a lot of history and beauty in them. Rich in culture and history. The shows we saw were simply amazing. Our travel from one destination to the next was seamless and very well planned to save as much time as possible and was a great experience in itself. The high-speed trains were very comfortable and time-saving. 

Overall I will give ten out of ten to your company, the arrangements, the drivers, the cars, the guides and the sights and cities. I would use no other company other than TCG when visiting China again. My father and I thoroughly enjoyed our trip. Your company and your guides made our visit very memorable. :) 

Thank you very much for everything and hope to travel with you again.

Kind regards

Nadia Ghazali

2015

  • Clients: Mr. Michael Scott & Ms. Eulalie Scott
  • Country: Australia
  • Email:
  • Itinerary: 2 Days Tianjin Cruise Port - Beijing
Dear Linda,

In reply to your email regarding our recent China trip, I would like to comment as follows:

Booking Procedure: I found the booking procedure easy to follow and all went according to plan regarding pick up from Tianjin Port.

Guide and Driver: Our guide Barry was very friendly and understanding and totally fulfilled our wishes. He was very knowledgeable of all the places we visited and was patient and flexible with our requests. The drivers we had were safe and polite and the cars we travelled in were very comfortable and clean.

In Summary: Our tour of Beijing and surrounds was the major highlight of our cruise around Asia and I would like to thank you for your expert organisation, and Barry and drivers for their first class service. I will certainly recommend you and your organisation to any of my friends who intend to visit China.

I am open to my feedback being used for your webpage if you desire and I will also share my best China tours reviews on TripAdvisor.

Sincerely,

Michael Scott

2014

Hello Lydia,

Our trip has been in our memory constantly since we returned! It was great.

And the experience with TravelChinaGuide.com has been 100% positive. Overall an excellent "first visit" introductory trip.

Everything promised was delivered: all the best sites, friendly English speaking guides, delicious meals, comfortable hotels.

A very appreciated surprise birthday party for my wife at lunch in Xi'an, a small framed photo at the Temple of Heaven given by our Beijing guide Linda were welcomed extras.

Plus, on our own we went to the Beijing Zoo & Aquarium, loved the Glory Mall and Chongwenmen wall ruins, in Shanghai the Fangsheng Bridge, took subways in Beijing and Shanghai and the Bullet train. As westerners we were very comfortable among the Chinese population.

As for a future trip, I feel the 144 hour visa free entry is very appealing. A trip to the Great Wall at another section might be included and we would have liked to explore more of the Guilin area with terraced rice paddies. Our Guilin guide spoke of the city of "eternal spring" that sounded interesting to visit and of course Hong Kong.

Another thing we might have done differently is wait two weeks for nicer weather, however who can tell about that?

Thanks for following up, and feel free to use anything contained in our China small group tour reviews in your promotions.

Fred Irvin

2013

Hi Wendy,

We really enjoyed our trip to China. Your company offers excellent service and the value for money is excellent and very competitive. Your prompt and efficient answers also helped and made it easy to book. I'd just like to say personally thank you for arranging a wonderful tour experience for us.

It is also great that you are asking for reviews of our escorted China tour, and we are willing to post the feedback on Tripadvisor. Throughout the trip was exceptional and the guides at each city were knowledgeable and very helpful in explaining the culture and history of what we saw. Carol in Xi'an was especially well informed and proud of her city. In addition, Sara, Jackie, and Lee were all very professional and informative.

You and the guides made our trip to China very memorable and perfectly comfortable. Meals were of good quality and varieties, places visited were well organized for time. Thank you for a memorable time.

Teresa

2012

 Thank you Wendy.

We were very, very happy with the tour you arranged for us. All of the flights were booked before we got to the airport; the guides all got our boarding passes for us and ensured that we knew exactly where to go to board the planes, security etc. The itinerary gave us everything that we asked for and more.

The guides were exceptional in every section of our trip and knew many short cuts and on buses they made sure we were in the front seats to make sure we did not get sick on the winding roads. Their local knowledge paid off, because they were all able to give us the history and facts about every site we visited. All of the guides (and the drivers) were very friendly and went out of their way to be helpful. Eddie in Beijing set the pattern for our holiday, setting a high standard to compare everyone against and none of your guides disappointed us in any way. Well done to Eddie, Lola, Lucky, Samantha and last of all- Leo-a great sense of humor (he made us laugh a lot), and extensive knowledge of Shanghai and its surrounds. We would like to go back to Shanghai in a couple of years and see more.

We would certainly recommend TravelChinaGuide to anyone. EVERYTHING went like clockwork and not a problem at all. The most important reason we chose TCG was their openness to flexibility and making small changes to the itinerary.

One last thing that we would like to say is that the meals with families (particularly Xian) was a real highlight. We thought we would not like this all, but we were sure wrong about that. It turns out that Chinese people are not very different to Australians in most things, and this is why we felt so comfortable in your country.

Thank you very much again for a wonderful holiday Wendy, and thank you for being so patient during the process of arranging everything we wanted as we built the custom made tour itinerary. I am open to my China tour company reviews being used for your webpage if you desire.

Yours truly,

Allan and Roslyn Bourne.

2011

Dear Selina,

Below are our guided China tour reviews.

Our trip was great. All of our guides spoke good English and were very knowledgeable. They provided excellent insights into not only the tourist sites, but also the lives of the local population. We especially were grateful to the skills of our drivers. As you know, traffic in Chinese cities is quite heavy and we were amazed at their skill in driving a large vehicle in such conditions. Our hotels were excellent and all the meals we had were excellent as well. Our lunch with one of the local residents in her home was a special experience.

We would definitely choose your company again.

Stuart Quan

2010

Hi Sophie,

We had a fantastic time. We are very satisfied with the services provided by TCG and we will recommend you guys to all our friends.

Sophie, you were ultra quick to respond to all my emails and you always fully addressed all questions and requests I had. It was a pleasure to deal with you. Thank you for organizing the subway tickets for us on a short notice. Also, well done for quickly resolving the issue with cancelled flight from Xian to Shanghai. We were so happy with the outcome as it gave us a chance to experience the bullet train from Nanjing to Shanghai.

Sara, our Beijing guide, apart from being very knowledgeable and professional also had a beautiful personal touch added to her guide style. We loved her positive energy and especially the humor. She constantly brought smiles to our faces with her jokes and witty remarks. Sara was the best guide of the four we had. Say hi to her please :)

Marc (Nanjing), Lily (Xi-an) and Ryan (Shanghai) - all were very professional and knowledgeable. Great job.

All drivers were OK and transported us safely around the cities.

Hotels and food were fantastic, no complaints at all.

We will add our positive China tour small group reviews on Tripadvisor.

All the best Sophie,

Paul and Janene

2009

  • Clients: Ms. Nancy Claxton & Mr. Marcel Claxton & Mr. Alexander Claxton
  • Country: United States
  • Itinerary: 5 Days Beijing - Shanghai
Hi TCG there!

Thanks for the great service provided and the excellent guides. Both Tina (Beijing) and Joe (Shanghai) were wonderful and very very ... Read More

2008

Dear Ruby/ Dora,

We really enjoyed your vacation, and have the following comments.
1----Quite good,
2 ----Meals in Beijing, Shanghai and ... Read More

2007

  • Clients: Mr. Stephen Jessel & Ms. Jane Jessel
  • Country: France
  • Itinerary: 12 Days Guangzhou - Xian - Dunhuang - Turpan - Urumqi - Kashgar - Beijing
Hi Judy and Brenda,

I should begin by saying that we were thoroughly satisfied with the services provided by Travel China Guide. We had some problems ... Read More

2006

  • Clients: Ms. Che-la Leung & Mr. Paul Anderson
  • Country: UK
  • Email:
  • Itinerary: 6 Days Xian - Beijing
Hello, thanks for writing back. We are pleased to share our comments on our recent China tour with you.

We were offered 2 bottles of water per ... Read More

2005

  • Clients: Mr. Larry Andrews & Ms. Cherie Andrews
  • Country: United States
  • Email:
  • Itinerary: 7 Days Beijing - Xian
Dear Eileen Wang & Nancy Bai,

I just wanted to take a moment to thank all of you at TCG for the wonderful experience you provided us during ... Read More

2004

  • Clients: Ms. Christine U. G. & Mr. Dietmar G.
  • Country: Germany
  • Itinerary: 8 Days Shanghai - Beijing - Xian - Kunming
Dear TCG Team,

We would like to thank you and especially your guides Hua, Emma and Scott for the wonderful days which we enjoyed in your country.... Read More

2003

  • Clients: Ms. Carol Ann Omstead & Mr. Donald George Omstead
  • Country: Canada
  • Email:
  • Itinerary: 12 Days Small Group Beijing - Xian - Guilin - Shanghai
We were extremely happy with the tour that you arranged for us in China, it was certainly one of the best holidays that we have had! All of the arrangements ... Read More

2002

  • Clients: Mr. Barry & Michael
  • Country: Australia
  • Email:
  • Itinerary: 14 Days Shanghai - Yangtze River Cruise - Xian - Beijing
"We have only been home a short while.....our visit to China was part of a round the world holiday for us............We must say that the trip we ... Read More

2001

  • Clients: Rose Franco
  • Country: United States
  • Email:
  • Itinerary: 11 Days Beijing - Xian - Yangtze River - Shanghai
"Marsha and I had a wonderful time on our visit. I must compliment the local guides because they were so kind to us and helpful. I dont remember ... Read More

2000

  • Clients: John Sanders, Juanita Ladyman
  • Country: United States
  • Email:
  • Itinerary: 15 Days Beijing - Urumqi - Kashgar - Turpan - Dunhuang - Lanzhou - Xian - Shanghai
"My wife and I very much enjoyed our journey. It was clear that it would not have been reasonable to attempt such an itinerary without your organization ... Read More

1999

  • Clients: Michael and Anne Cook
  • Country: UK
  • Email:
  • Itinerary: 6 Days Beijing - Xian
"I am sorry to have taken so long to reply to your message. As I am sure you will know, we much enjoyed our visits to Beijing and Tsian because of ... Read More

1998

  • Clients: Chuck Shults
  • Country: United States
  • Email:
  • Itinerary: 2 Days Xian
"Our visit in Xian was perfect. Jack and a driver met our flight in a private car and escorted us to the Wall of Xian and the Bell Tower Hotel.... Read More