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2020 Customer Reviews

Updated: Jan 16,2020
  • Clients: Manuel Gutierrez

Thanks to all for a memorable tour. All of our guides were outstanding. They were well informed, their language skills were very good and they always performed in a professional manner. My group and I agree that Barry (in Beijing) and Carol (in Xi'an) demonstrated an energetic and enthusiastic ability to energize our group's interest in the subject matter. They command strong interpersonal and verbal communications skills and an ability to carry out their work obligations with vigor and resolve. They believe in giving an honest day's work for an honest day's pay. They are certainly an asset to their work group and to your company.

All drivers performed (under severe conditions) in a safe and professional manner. Their driving experience, without question, was a credit to our safety. The drivers kept the cars clean and provided courteous service at all times. For example, our drop-off or pick-up points were also performed in a safe and courteous manner. Our personal property was always guarded and safe in their care.

Your meal arrangements were most impressive and excellent. I want to compliment you on your presentation of China's regional cuisines. If I was to recommend one meal it would be either the Peking duck in Beijing or the Dumpling banquet in Xi'an. My only regret is that I will not easily find that type of food in New Mexico. Thank you for your generosity. My mother used to say, "when guests come, we always set our table with our best dishes." So it is with your tour company.

I found your itinerary and agenda to be a well balanced program consisting of: Chinese culture, Environment, Art, Architecture, Visual arts, Performing arts Chinese cuisine and of course Chinese History, both ancient and modern. The key word is "balanced". I think the visitor, whatever their nationality, will fine your program satisfying and rewarding if "balance" is preserved.

One additional word on "time distribution". You should be vigilant against rushing the Tour to keep a time table. Many years ago I booked a tour in Spain where the guide continually rushed us to keep the timetable. I have traveled to Spain at least once a year since then but, not with that tour company. The size of the group should determine the agenda and thus the timetable. You may have to cut back on the number of sights to be visited but never rush! For my tour group, consisting of five people, this was never a problem. We always had plenty of time at the sight and we were never rushed. This is why I prefer a small group tour.

I believe your company's water policy was adhered to during my tour. The drivers distributed water during the day. Water shortage was never a problem in our group.

Thanks again for offering me such a memorable trip.

Traveler Overview 5.0 Based on 6,030 traveler reviews
  • 548juliant
    January 16, 2020
    Private tour for 2 days with a wonderful guide and driver
    I traveled to Beijing for the first time with my 2 teenage children and organised this tour through Travel China Guide Tours. From the initial contact Vera was most helpful in putting together a tailored itinerary for a 2 day tour. She was prompt, clear and helpful. Our pick up from our hotel was seamless, and we were introduced to our Tour Guide Kitty Kang, and our very calm driver (needed for Beijing traffic). My children and i could not speak more highly of this tour and our guide and driver.... Full Text
    I traveled to Beijing for the first time with my 2 teenage children and organised this tour through Travel China Guide Tours. From the initial contact Vera was most helpful in putting together a tailored itinerary for a 2 day tour. She was prompt, clear and helpful. Our pick up from our hotel was seamless, and we were introduced to our Tour Guide Kitty Kang, and our very calm driver (needed for Beijing traffic). My children and i could not speak more highly of this tour and our guide and driver. Kitty was just amazing, going our of her way to make us welcome, giving us choices and authentic experiences, and putting herself out to assist us without being asked. My daughter commented after we had said our farewells that she felt that she had "met a new friend" instead of a tour guide. what more could you ask for! thank you Vera, Travel China Guide Tours and a huge should out to Kitty from Australia. Collapse
  • Patrick L
    November 29, 2019
    TravelChinaGuide provided the best tour experience we have ever had
    Everything about our tour was fantastic. From the moment we made our first inquiry throughout more than a dozen email message and phone calls, our TravelChinaGuide.com travel consultant, Abbey Cheng was delightful! Abbey was most helpful in answering all of our questions before the tour and even a few after the tour began. I can’t say enough about the excellent customer service Abbey provided before and during our tour. All of our TravelChinaGuide tour guides were outstanding. Ocean got us off ... Full Text
    Everything about our tour was fantastic. From the moment we made our first inquiry throughout more than a dozen email message and phone calls, our TravelChinaGuide.com travel consultant, Abbey Cheng was delightful! Abbey was most helpful in answering all of our questions before the tour and even a few after the tour began. I can’t say enough about the excellent customer service Abbey provided before and during our tour. All of our TravelChinaGuide tour guides were outstanding. Ocean got us off to a great start in Shanghai, extending our tour day to help us understand exactly what the luggage limitations for our specific flight from Shanghai to Xian. Susan in Xian was so thoughtful, at one point it looked as though we would not have time for a meal Susan went out of her way to find snacks for us at her own expense! In Beijing Maggie was so accommodating! After adjusting our start date to allow my wife time to rest, we had a wonderful tour of the great wall. And then when my wife became very ill, Maggie changed our entire tour plan around to escort us to and around the International Hospital in Beijing. She even stayed with us and helped my wife through preliminary tests and x-rays as she had become very weak. Later Maggie would run out for food while my wife and I remained at the hospital. She even arranged for a taxi with her personal account when we had to make a second trip to the hospital the following day. We are so grateful for all Maggie did when our plans had to be adjusted Collapse
  • Kirsty W
    Bournemouth, United Kingdom
    November 9, 2019
    Fantastic-all in one day!
    Our guide Tracy was very knowledgeable and friendly. She led the group very well. She took pride in her work. The minibus driver was very good. We did so much in one day it was brilliant. We did: Terracotta Army for couple of hours, we had a Chinese lunch which was in a traditional restaurant and was big portions! So filling, I couldn't finish what I ordered. You pay separately for what you have, which is a nice touch. It's no problem at all. Toilets were available continuously throughout the day,... Full Text
    Our guide Tracy was very knowledgeable and friendly. She led the group very well. She took pride in her work. The minibus driver was very good. We did so much in one day it was brilliant. We did: Terracotta Army for couple of hours, we had a Chinese lunch which was in a traditional restaurant and was big portions! So filling, I couldn't finish what I ordered. You pay separately for what you have, which is a nice touch. It's no problem at all. Toilets were available continuously throughout the day, several times at EVERY stop, so no need to worry about this. (When in China, carry tissues and hand sanitizer just in case!). We then went to the Small Wild Goose Pagoda, then the Xi'an City Wall and Drum Tower - you get half an hour to walk part of this (this is enough time). Then you go to the city centre - you can choose to get off here and make your own way back or you can choose to be driven back to your hotel, totally up to you. I choose to get off (as did all but one of the group) as you are dropped off right by the Muslim Quarter. The market (bazaar) here is a must to visit I have to say. There is so much street food to try and all very cheap. I then got the Metro (for 2 yuan!! ) to the Giant Wild Goose Pagoda as Tracy reccommended and this was very pretty and there is the biggest and longest pedestrian street I've ever walked (I didn't walk of all of it as it's so long!!! ) but here it is all lit up with Chinese lanterns and the trees are so beautiful. I'm definitely grateful to Tracy for encouraging me to do this. She was most helpful to type in my phone the name of the metros I had to take to get there. I then went one further and crammed in seeing the Tang Paradise, which was within walking distance from this pedestrian street (you will know when you're on it). A very beautiful area indeed. Thank you Tracy and China Travel Guide - you were all fantastic, just as all your Trip Advisor reviews say you are. I am delighted I booked with you. I reccommend without any hesitation! Do it!! Collapse
  • Ox L
    Oxford, United Kingdom
    November 7, 2019
    Excellent 16 day private tour
    Travel China Guide (TCG) arranged a private 16 day tour for us visiting Shanghai - Beijing and the Great Wall - Pingyao - Xian - Chengdu - Guilin and Yangshuo. I have no hesitation in recommending them. They were good value when compared with other Chinese tour operators and much better value than well known UK companies who also priced our itinerary.

    Kelly Wang was our excellent travel consultant who I dealt with by email over a 2-3 month period in autumn 2018 to develop the itinerary that ... Full Text
    Travel China Guide (TCG) arranged a private 16 day tour for us visiting Shanghai - Beijing and the Great Wall - Pingyao - Xian - Chengdu - Guilin and Yangshuo. I have no hesitation in recommending them. They were good value when compared with other Chinese tour operators and much better value than well known UK companies who also priced our itinerary.

    Kelly Wang was our excellent travel consultant who I dealt with by email over a 2-3 month period in autumn 2018 to develop the itinerary that we wanted. Our tour was completed in October 2019. We had a fairly detailed draft itinerary but Kelly helped us refine it and booked all the internal high speed rail travel, hotels, activities and of course arranged for the guides and drivers who escorted us. Kelly even came to our rescue when we had an incident at one of our hotels and decided to move on early. She efficiently re-arranged travel to our next location and negotiated with the hotel. We booked our flights to China and extensions to the tour that took us to Hong Kong and Singapore.

    The arrangements all worked well. The guides were all waiting for us at the airport or train stations and made sure we got on the right trains as moved around the country. They were all friendly and helpful. Several arranged extra activities that we only found out about when we arrived. Most spoke and understood English well. They were knowledgeable although a couple were relatively young and inexperienced. All the cars we hand their drivers were good apart from one car that was a bit scruffy. All the drivers were courteous and also went out of their way on occasions to take us to places not on our original itinerary.

    The highlights of our tour were Beijing and the Great Wall, Xian and the Terracotta Army and Chengdu and the Panda Research Station. If I was planning the trip again I would skip Pingyao - ancient walled city but very touristy - and the Li River cruise - pretty if the weather is good but another tourist magnet.

    My other advice would be watch out for battery operated scooters in the cities, they are everywhere and you don't hear them coming! Do travel by the world class high speed trains and do it in first - it's not much extra and is much more comfortable as the trains are busy. Use at least 4* hotels and think carefully about any that are described as boutique, historic or character hotels. They may be different but not alway in the best way.

    The TCG website has a wealth of information that's really useful for research.

    Finally, do go and visit China. You'll not be disappointed First world, third world, rich history and culture, stunning scenery, beautiful buildings, thousands of ugly modern apartment blocks, traditional skills and cutting edge technology. It's got it all. Collapse
  • hem-house
    October 24, 2019
    A day well spent thanks to our accommodating tour guide, Lola
    I booked this trip directly through the Travel China Guide website just the day before I wanted to go. My 60s+ parents and I (20s) had one full day in Xi'an and we wanted to make the best of it - and I would say this tour really did the job well. We were a small group of about 8 people leaving plenty of space in our van (important for napping after the drive back into the city!).

    I think it was nicely paced giving an appropriate enough time in each stop. Lola was our tour guide and her English ... Full Text
    I booked this trip directly through the Travel China Guide website just the day before I wanted to go. My 60s+ parents and I (20s) had one full day in Xi'an and we wanted to make the best of it - and I would say this tour really did the job well. We were a small group of about 8 people leaving plenty of space in our van (important for napping after the drive back into the city!).

    I think it was nicely paced giving an appropriate enough time in each stop. Lola was our tour guide and her English was clear, albeit a little bit soft at times (loud enough for me but less some of the elderly on the trip). Otherwise, she was the perfect guide for such a day. She was patient when some of us wandered around to take pictures, she never rushed us, and she was very knowledgable about each site. Most importantly, she was accommodating!

    I'm embarrassed to say that my mom got separated almost immediately upon entry to the terra-cotta museum (watch out - it's SO CROWDED). I have a Chinese sim card so while I went off to find my mom Lola kept me updated about the group's location on WeChat (Chinese messenger app). In the end, it was Lola who called me to say she found my mom. Since I missed most of the terra-cotta tour, Lola let me walk around on my own to see everything more slowly while the rest had lunch.

    While I really want to take one star off for the stop with the "farmer" who found the terra-cotta warriors (any prior Google search will inform you that this is not exactly true).. I can't bring myself to do that due to me being so impressed with Lola. The tour's itinerary describes the tour finishing at the Muslim market. By the end of the day, my dad was tired but my mom and I were still eager to explore. Lola accommodated us even further by allowing us to split. She arranged the bus driver to drop my mom and I off at the market with 2 other members of the group before my dad was dropped at the hotel. Tip - the market was definitely worth an additional 2-3 hour walk around to the see the famous Bell Tower, souvenir shopping, and street food tasting! Lola did me one last favor later that night when I asked her to check on one of the group members who accompanied me to the Muslim market. I had called a Didi (Chinese Uber) for him to his hotel, but I still wanted to check if he returned ok. Lola called his hotel on my request and followed up with me to assure me all was well. Honestly, that's what I call amazing customer service. She just went above and beyond.

    Overall, I'd recommend this tour for anyone on a quick trip to Xi'an. It's informative and interesting and hits all the must go to places for a very reasonable price. Collapse
Traveler Overview Based on 357 traveler reviews
  • Tom Glaister
    Sep 20, 2019
    Magnificent China tour
    My grandson was studying for a semester at Seoul National university and suggested that we tour for sometime before returning to Canada. I came across Xi'an Marco polo International Travel service Co. Ltd. when exploring the website of CVAC (China Visa application center) in Toronto. As neither of us had travelled in the "Far East" before, had little knowledge of China, and did not speak Mandarin, we thought it sensible to have tour guides from a company familiar with the country I am glad we ... Full Text
    My grandson was studying for a semester at Seoul National university and suggested that we tour for sometime before returning to Canada. I came across Xi'an Marco polo International Travel service Co. Ltd. when exploring the website of CVAC (China Visa application center) in Toronto. As neither of us had travelled in the "Far East" before, had little knowledge of China, and did not speak Mandarin, we thought it sensible to have tour guides from a company familiar with the country I am glad we did! Our itinerary was carefully planned, and went fully according to plan. Our tour coordinator, Vera Yu, assisted us with the itinerary, paperwork and documentation for arrival in Beijing, and even arranged to meet us in Xi'an.
    The tour was magnificent,although strenuous for me as a senior,and covered many of the sites and cities we had heard of over the years. Hotels were beyond our expectations, and cheap, from what we experienced in North America. Hotel meals were generally excellent but we preferred to eat in local cafes; this was much cheaper and not at all difficult as most cafes had pictures of their menus posted outside, and staff were always helpful. In fact we were sometimes overwhelmed with how friendly and helpful Chinese people are.
    On the Yangste cruise, where we were the only Westerners, several crew members spoke some English, and the public announcements were often repeated in English or the benefit of non-Mandarin speakers.This cruise was spectacular giving much insight into daily life in China, and culminating in the magnificent 3-Gorges Dam.
    In Shanghai we went on our own with a bus tour of the city, a river cruise, and walking.I must add that I felt safer walking a night in Shanghai than I have felt in many North American cities. The Shanghai Bund (river walk), night lights on the Huangou river, and the Shanghai tower should be on everyone's bucket list.

    I just wish we had more time available! Collapse
  • Salvatore Costa
    Aug 29, 2019
    A very professional, reliable, travel agency
    By now, I have used TravelChinaGuide services (both tours and train ticket purchase) a few times in the last 2 years, and each time their service has been absolutely outstanding and impeccable.
    They have always met or exceeded the quality promised via their website.

    The interaction with them is remarkably smooth: procedures, terms and conditions of their tours and other services are clear. Information on their website is comprehensive, clear and easy to navigate. Communication with their ... Full Text
    By now, I have used TravelChinaGuide services (both tours and train ticket purchase) a few times in the last 2 years, and each time their service has been absolutely outstanding and impeccable.
    They have always met or exceeded the quality promised via their website.

    The interaction with them is remarkably smooth: procedures, terms and conditions of their tours and other services are clear. Information on their website is comprehensive, clear and easy to navigate. Communication with their agents is pleasant and they are very polite, kind and helpful.
    Response by their agents was very prompt in all cases.

    For the tours (I have taken 4 so far, in Xi'an and in the Guilin area) they always provided perfect and timely organization: notification of all steps was given exactly when announced; the Guide always showed up at our hotel exactly at the time expected; the trips developed according to schedule and plan and a couple of contingent unforeseeable situations were handled and solved promptly and satisfactorily by the Guide.

    All the Guides who led these tours were absolutely professional persons: knowledgeable, informative, helpful but also friendly, lovely, charming - and discrete.

    In one occasion (tour of the Longji Rice Fields) I had one of the best meals I have ever had - anywhere in the world - at a modest family restaurant in a remote village. I really appreciated the chance TravelChinaGuide gave me to sample authentic, not tourist-oriented or tourist-capturing, Chinese food.

    Some of the places I visited with TravelChinaGuide are remote and pristine places of stunning beauty and impressive cultural significance - and this is not merit of TravelChinaGuide, but their merit is to offer these small-group tours which allow us tourists to really take in the beauty of the places and savor and perceive people's culture without invading their territories with big, loud hordes of tourists.

    Their train booking and ticketing service, which I have also used a few times, both with delivery of the tickets at a Hotel and with pickup at a ticket window in a Railway Station, is impeccable as well. Collapse
  • Ernest Edward Walker
    Aug 21, 2019
    Excellent
    We booked a two-day tour of Beijing which included the Forbidden City, Great Wall, Summer Palace as well as a few other amazing attractions around the city. Our tour guide and driver was very professional, and the tour guide's knowledge was excellent. I'd highly recommend Travel China Tours, it also makes a huge difference having a local tour guide. The tour was for my parents, my wife and myself.

    Just something to add, the tour guide went beyond the extra mile... my dad lost his cellphone ... Full Text
    We booked a two-day tour of Beijing which included the Forbidden City, Great Wall, Summer Palace as well as a few other amazing attractions around the city. Our tour guide and driver was very professional, and the tour guide's knowledge was excellent. I'd highly recommend Travel China Tours, it also makes a huge difference having a local tour guide. The tour was for my parents, my wife and myself.

    Just something to add, the tour guide went beyond the extra mile... my dad lost his cellphone the previous evening while in a taxi. She managed to phone the person that had the phone and helped arrange it's retrieval. Collapse
  • Lisa Johnson
    Aug 18, 2019
    Loved the Tour
    I had never heard of Travel China Guide Tours. I found them through an online search. I was hesitant about using them, but I am glad I took that leap of faith!
    I was on the 11-day tour, which was very well run Beijing, Xian, Guilin, Shanghai. Candy, the first guide in Beijing met us at the airport. She was very warm and welcoming.
    We stayed in Sheraton Hotels on most of the trip. The breakfast buffets were outstanding. You could have a traditional Western breakfast, but you could ... Full Text
    I had never heard of Travel China Guide Tours. I found them through an online search. I was hesitant about using them, but I am glad I took that leap of faith!
    I was on the 11-day tour, which was very well run Beijing, Xian, Guilin, Shanghai. Candy, the first guide in Beijing met us at the airport. She was very warm and welcoming.
    We stayed in Sheraton Hotels on most of the trip. The breakfast buffets were outstanding. You could have a traditional Western breakfast, but you could also have Asian items. You could not eat all the choices (although I tried :).
    We hit the major must-sees at each location. There were different guides in each city. Candy, Carol, Wendy, and Ocean, were knowledgeable, gave a lot of insight on local customs and history, and helped you enjoy your time at each stop. Take advantage of the optional night tour in Shanghai. As an aside, don't be afraid to take the subway in Shanghai. The subway is clean, inexpensive, and everything is subtitled in English. Also the stops are announced in English (after the Mandarin announcement). I would take the subway to the airport using the magnetic levitation train--one of the few in the world.
    In each city the guides hosted a lunch and or dinner. The food was excellent--a wide assortment of Chinese specialties. However, the highlight was a home-cooked lunch in the apartment of a local Beijing resident.
    I recommend this company; I really enjoyed my trip and have memories for a lifetime. I think you will as well. Collapse
  • Cathy O'Brien
    Aug 09, 2019
    Exceptionally Well Organised Tour
    We used Travel China Guide for a customised 15 day private tour of China for 4 people, and had the most amazing time.

    This company is exceptional - I was nervous about using a foreign travel company, but once I started corresponding with Emily, everything quickly fell into place - despite me sending about 20 emails over the course of 4-5 months to tweak different parts of our tours.
    Emily was so organised, the day tours and travel arrangements all worked without a hitch. They will also send ... Full Text
    We used Travel China Guide for a customised 15 day private tour of China for 4 people, and had the most amazing time.

    This company is exceptional - I was nervous about using a foreign travel company, but once I started corresponding with Emily, everything quickly fell into place - despite me sending about 20 emails over the course of 4-5 months to tweak different parts of our tours.
    Emily was so organised, the day tours and travel arrangements all worked without a hitch. They will also send you a letter to assist with your China visas. We used We Chat in China to communicate with the Guides, who were all brilliant.

    No hesitation in recommending this company. (Note they trade as Xi'an Marco Polo International Travel Service). Collapse
Traveler Overview Based on 89 traveler reviews
  • Cathy
    Jun 16, 2019
    Exceptional Tour Company
    We used Travel China Guide for a customised 15 day private tour of China for 4 people, and had the most amazing time.
    This company is exceptional - I was nervous about using a foreign travel company, but once I started corresponding with Emily, everything quickly fell into place - despite me sending about 20 emails over the course of 4-5 months to tweak different parts of our tours. Emily was so organised, the day tours and travel arrangements all worked without a hitch. They will also send you ... Full Text
    We used Travel China Guide for a customised 15 day private tour of China for 4 people, and had the most amazing time.
    This company is exceptional - I was nervous about using a foreign travel company, but once I started corresponding with Emily, everything quickly fell into place - despite me sending about 20 emails over the course of 4-5 months to tweak different parts of our tours. Emily was so organised, the day tours and travel arrangements all worked without a hitch. They will also send you a letter to assist with your China visas. We used We Chat in China to communicate with the Guides, who were all brilliant.
    No hesitation is recommending this company. (Note they trade as Xi'an Marco Polo International Travel Service). Collapse
  • Greg
    Mar 08, 2019
    Great 14 day China trip including Tibet with TCG
    I can highly recommend TCG. The trip was exactly as advertised and certainly met or expectations. I booked the trip online and our consultant Wendy was very helpful. All of our guides were very knowledgeable and spoke English well. The cost was reasonable and we did not encounter any unexpected fees.
  • Kathy M
    Feb 15, 2019
    Perfect tour to see the best of China
    They were amazing, a truly memorable trip all went to plan with no additional costs. My 8 day China trip was very organised with no problems, we were kept busy sight seeing every day, we stayed in the best hotels, ate the best Chinese food our guide Candy was amazing and very helpful and went beyond her job. Thoroughly recommend Travel China for all your travel. Would love to do another tour with them.
  • Amanda
    Feb 12, 2019
    Exceptional trip run by exceptional people
    We booked a small group tour from Beijing to Xian then Chengdu to Shanghai, and Travel China Guide Tours also arranged extra flights for us to go on to Guangzhou afterwards by ourselves. Everything about the trip was professional and beautifully organised, from our first enquiries by email to the trip itself. We travelled by internal planes and train. The guides in each city were great, the hotels were lovely and all of the meals that were part of the package were exquisite and plentiful and in ... Full Text
    We booked a small group tour from Beijing to Xian then Chengdu to Shanghai, and Travel China Guide Tours also arranged extra flights for us to go on to Guangzhou afterwards by ourselves. Everything about the trip was professional and beautifully organised, from our first enquiries by email to the trip itself. We travelled by internal planes and train. The guides in each city were great, the hotels were lovely and all of the meals that were part of the package were exquisite and plentiful and in wonderful restaurants (unlike other trips that friends of ours have done through companies based in the UK). A fantastic insight into Chinese culture. We cannot recommend this company highly enough and would love to travel with them again to other areas of China. It far exceeded our expectations. Collapse
  • Denis
    Jan 03, 2019
    Travel China Guide, great experience
    We used the services of TCG twice. One time in 2004 to vist China. And again in 2018 to visit Vietnam. It is a very relliable company. The guides, drivers, hotels, airplanes and visits were excellent. You can choose their package or build your own, which we did. Great service. Especially with Wendy Lee. I will do business again with TCG in the future. Maybe to visit Myanmar.

2019 Reviews

  • Clients: Sharon Tan
  • Country: Malaysia
This is our 2nd time going for a China tour with TCG. I must say that it was a well planned tour.

This tour took me 1 year to plan it, that means our tour operator Emily, has been liaise with me for a year. I really thank her and appreciate her help to response to my requests fast and with patient. It cannot be denied that successful of this tour, a big credit should go to Emily.

During our tour, We have visited lots of places, from Beijing to Luoyang, then Xian, followed by Chongqing and Chengdu. Tour guides and drivers did their best to serve us during the tour, and I am much grateful for that.

In this tour, I want to specifically thank our guide in Luoyang, Chongqing and Chengdu.

Jenny was our guide in Luoyang. When she realized my father is having difficulties walking up and down the staircase, she has been very kind and shows her care to my father by support him by the arm when he walk up and down staircase. And this lasted for whole day. And she even stay back with us at night to wait for the train, so that she can help us carrying the luggage to the train. I must say that Jenny is a very caring person especially to the elderly.

Next when we were at Chongqing, Bella, our guide was also a caring and super friendly person. She shares a lots of her knowledge and experience, not only about the places we visit, but also other places in China. It was very nice and comfortable talking and listening to her as she has that easy get along type of personality. And she is also a very caring person taking care of our need during the trip. Also not to forget our driver Shi Shifu was also very helpful taking care of my parents when they are not follow us for certain places visit due to low stamina. I must say we have the best experience in Chongqing.

Lastly in Chengdu, we also received very well service from Leila the guide and Zhou Sifu our driver. When my father get sick and we need to change the schedule in last minute, they are able to response to me fast and cope with our request. They were also kind to drive us to the pharmacy to get some medicine.

I am grateful that we met a lot of good people in this tour, and I will definitely return to Chongqing and Chengdu as there are still a lot of places that we yet to visit, and definitely if possible I will request for the same driver and guide.

2018 Reviews

  • Clients: Gina Benson
  • Country: United States

Hi!

Our family of four just got back Nov 24, 2018 from an eight day private guided China tour with TravelChinaGuide. We flew into Beijing and were greeted at the airport by our Beijing guide, Brian, and our driver. We aren't intrepid travelers but China was something we weren't willing to try to figure out on our own. We are so glad we used this company. We had a wonderful time and they were able to build our family an itinerary where we got to go and see a lot of China, keeping in mind we have two kids, ages 10 and 12. The hotels we stayed in Beijing, Xi'an, and Shanghai were quite comfortable and had nice breakfasts- there was something for everyone in our family that was familiar enough. In Beijing we went to the Temple of Heaven, The Forbidden Palace, The Summer Palace, the Drum Tower, on a rickshaw ride, and ate at a very nice restaurant and tried the famous Beijing/Peking duck. Quite fabulous and tasty. The Great Wall of China exceeded my high expectations. I thought it was so spectacular. We had enough time to climb and climb to a high tower. It is so steep! But we stopped along the way and took lots of awesome photos.

We traveled on train to Xi'an (I was very happy our guide helped us navigate the train station, as that was very unfamiliar). In Xi'an we had Lilly as our guide. She was extremely knowledgeable about Chinese history. We saw the famous Terra Cotta Warriors. Xi'an was a lovely city. The city wall was beautiful and scenic. It was fun and relaxing to walk around the wall. The garden around the Small Goose Pagoda was also beautiful and serene. We were lucky to have nice fall weather- coats but not so cold we wanted to go inside. One absolute highlight of our trip was going to a local family's home and eating a homecooked meal. Oh my goodness, it was so good! Everyone was gobbling down the food and she kept bringing out hot dishes. You won't want to miss this.

We flew a short flight to Shanghai. Shanghai has amazing architecture. We had great views of the wonderful skyscrapers. Our guide in Shanghai was Bright. She has a bubbly personality. We were able to switch our itinerary from a museum to the 2nd tallest building in the world, the Shanghai Tower. It was a clear day and well worth the admission price. We were giddy and excited about that. We loved the mix of old architecture with modern architecture and the European architecture in parts of Shanghai. We went to an amazing restaurant on Thanksgiving day and had an superb feast!

The drivers were excellent. The driving in the cities with 25 million people is a little hair raising but we were picked up and taken from place to place with ease.

I'm writing this review to thank all our three guides. We learned so much from them. They were all so enjoyable- although they didn't always understand my kids jokes :).

2017

  • Clients: Mr. Anthony McNally & Ms. Marian McNally
  • Country: Ireland
  • Email:
Hi Sophie,

First I would like to thank you personally for all your help in arranging our trip. We were very impressed with your efficiency and the speed of your response to all our queries and requests. The additional flight you arranged for us after the trip worked fine and boarding cards were available at check in for us when we arrived at Check In. We were delighted to meet you in person in Xian and have the chance to say thank you.

Like many of the other members of the group we were anxious before the trip and reluctant to send money to a company we knew little about. The China tour reviews of Travel China Guide online were very helpful in assuaging our fears and the rapid acknowledgement of payment also eased our concerns. Marian and I had never taken a 'group tour' before and were also concerned about a rigid itinerary that might not suit our expectations. However, our small group vacation was absolutely fabulous. We gelled from the outset and everybody got on well together. This was helped in no small measure by the wonderful guides we had, Sara, Carol and Fae Fae. I can honestly say that we did things we would never have done if we were left to our own devices. Apart from visits to the major sites (Forbidden City; Great Wall; Terracotta Warriors; Shanghai markets) I especially enjoyed the rickshaw ride and visits to local homes. The guides gave us so much useful information and a real insight into Chinese culture and society. All of them had a real passion for their jobs and certainly went the extra mile to enhance our experience. The guides did provide feedback forms to all and were careful to respect our privacy and the confidentiality of our replies.

The travel arrangements were super. I don't envy the drivers in their task of negotiating the heavy traffic and keeping to schedule but they made it seem effortless. The coaches were very clean and comfortable and water was available as required. The meals were a wonderful treat - great variety and super abundant helpings. Again, we would not have managed such an experience if on our own.

You certainly tries hard to satisfy its customers and I will definitely recommend it to anyone visiting this huge country. We have just arrived home and I still have to review the many photos we took. If there are any that might be suitable I will forward later.

Many thanks for the great experience. By the way we visited Shenzhen and Hong Kong to complete our trip and also enjoyed these locations although we missed your guides and the company of the other group members.

Best Regards

Tony and Marian McNally

2016

  • Clients: Mr. Rod Jones & Ms. Robyn Corner
  • Country: Australia
  • Email:
Hi Angela,

We are now back home after our best China tours. Thank you for all your help and assistance. This certainly made it much easier for ... Read More

2015

  • Clients: Ms. Gigliola Oldani (4 travelers)
  • Country: Italy
Dear Angela,

Many thanks for your email and please accept my apologies for such a late answer. I'm just writing a few lines to say THANK YOU very ... Read More

2014

  • Clients: Mr. Wade Zhang (3 travelers)
  • Country: United States
 Hi Selina,

We just got back to the States 2 days ago. We stayed in our hometown for a few more days after our 8-day trip was over.

We ... Read More

2013

  • Clients: Ms. Lesley Jones & Mr. Keith Jones
  • Country: Australia
  • Email:
Hello Angela,

Thank you for arranging our trip and organising the tour so efficiently. It is also great that you are asking for reviews of our ... Read More

2012

  • Clients: Mr. Richard Potter & Ms. Christina Potter
  • Country: Australia
Hi Lexi,

Sorry I have not got back more quickly have had many issues since we got back. I am open to my China tour company reviews being used ... Read More

2011

  • Clients: Gary & Rebecca
  • Country: United States
Hi Wendy!

It was a great trip and we enjoyed it very much. Thanks to you, our booking process was very smooth. You did a great job communicating ... Read More

2010

  • Clients: Ms. Lana Stevens (6 travelers)
  • Country: United States
Dear TCG,

We had a wonderful experience on our recent trip. Linda was our guide in Beijing, and she was exceptional. She has the ability to make ... Read More

2009

  • Clients: Ms. Nancy Claxton & Mr. Marcel Claxton & Mr. Alexander Claxton
  • Country: United States
Hi TCG there!

Thanks for the great service provided and the excellent guides. Both Tina (Beijing) and Joe (Shanghai) were wonderful and very very ... Read More

2008

  • Clients: Mr. Barry Self, Ms. Robyn Self, Mr. Robert Baillie & Ms. Dianne Baillie
  • Country: Australia
  • Email:
Dear Ruby/ Dora,

We really enjoyed your vacation, and have the following comments.
1----Quite good,
2 ----Meals in Beijing, Shanghai and ... Read More

2007

  • Clients: Mr. Stephen Jessel & Ms. Jane Jessel
  • Country: France
Hi Judy and Brenda,

I should begin by saying that we were thoroughly satisfied with the services provided by Travel China Guide. We had some problems ... Read More

2006

  • Clients: Ms. Che-la Leung & Mr. Paul Anderson
  • Country: UK
  • Email:
Hello, thanks for writing back. We are pleased to share our comments on our recent China tour with you.

We were offered 2 bottles of water per ... Read More

2005

  • Clients: Mr. Larry Andrews & Ms. Cherie Andrews
  • Country: United States
  • Email:
Dear Eileen Wang & Nancy Bai,

I just wanted to take a moment to thank all of you at TCG for the wonderful experience you provided us during ... Read More

2004

  • Clients: Ms. Christine U. G. & Mr. Dietmar G.
  • Country: Germany
Dear TCG Team,

We would like to thank you and especially your guides Hua, Emma and Scott for the wonderful days which we enjoyed in your country.... Read More

2003

  • Clients: Ms. Carol Ann Omstead & Mr. Donald George Omstead
  • Country: Canada
  • Email:
We were extremely happy with the tour that you arranged for us in China, it was certainly one of the best holidays that we have had! All of the arrangements ... Read More

2002

  • Clients: Mr. Barry & Michael
  • Country: Australia
  • Email:
"We have only been home a short while.....our visit to China was part of a round the world holiday for us............We must say that the trip we ... Read More

2001

  • Clients: Rose Franco
  • Country: United States
  • Email:
"Marsha and I had a wonderful time on our visit. I must compliment the local guides because they were so kind to us and helpful. I dont remember ... Read More

2000

  • Clients: John Sanders, Juanita Ladyman
  • Country: United States
  • Email:
"My wife and I very much enjoyed our journey. It was clear that it would not have been reasonable to attempt such an itinerary without your organization ... Read More

1999

  • Clients: Michael and Anne Cook
  • Country: UK
  • Email:
"I am sorry to have taken so long to reply to your message. As I am sure you will know, we much enjoyed our visits to Beijing and Tsian because of ... Read More

1998

  • Clients: Chuck Shults
  • Country: United States
  • Email:
"Our visit in Xian was perfect. Jack and a driver met our flight in a private car and escorted us to the Wall of Xian and the Bell Tower Hotel.... Read More
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