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2018 Customer Reviews

Updated: Nov 20,2018
  • Clients: Billy & Heather Marshall
  • Country: UK
  • Itinerary: 14 Days Standard China Tour to Beijing - Shanghai - Xian - Guilin - Hong Kong


Our second trip to Asia but our first to China. We utilised the TCG this time and were so overwhelmed by the effort and perfection put in by the staff and our guides, we certainly will be using this company again. Our journey took us to Beijing, Shanghai, Xian, Guilin and Hong Kong. The tour leaders were of a very high calibre and had excellent English skills. Accommodation was really good and the internal transport (local, air and train) were of such a high standard. We so enjoyed everything about your country but realise there is so much more to see and do, that we will have to return. No prizes for guessing who we will be booking with when we visit again! Please note we visited Hong Kong independently by ourselves.


Billy & Heather Marshall


  • Clients: Ms. Karen Christensen & Ms. Patricia Longley
  • Country: New Zealand
  • Itinerary: 12 Days Beijing - Xian - Chengdu - Guilin - Shanghai

Dear Linda,

I would like to give you some feedback regarding our trip, and we are very happy to provide the China tour reviews.

We felt that the trip itself was very well balanced. It let us see the popular sites like the Terracotta Warriors but also areas like the farming village near Guilin. We liked this balance of the well known attractions and the real Chinese life.

The guides collected us promptly at each airport, train station or hotel. They were organized. They offered us extra activities to do such as night theatre or suggested good shopping areas. We appreciated this. We liked being left to look at things ourselves without having them with us all the time. The system with the driver was very efficient and allowed us flexibility of time. We did not feel rushed when site seeing which was excellent.

Our hotels were very nice and spacious. The hotel breakfasts were good. In fact, all the meals included in the days, and the restaurants suggested by them, were very good.

John in Beijing, Jackie in Xian, Della in Chengdu and Susan in Guilin were very good. They answered many questions and gave us lots of interesting information about this country that was extra to the sites where we visited. We liked this. They were very helpful and friendly. Their English was easy for us to understand.

Overall, we loved our experience with TravelChinaGuide and will recommend you to other travelers. Thank you for your services Linda.


Karen and Trish


  • Clients: Mr. Rod Jones & Ms. Robyn Corner
  • Country: Australia
  • Email:
  • Itinerary: 5 Days Yichang - Yangtze River Cruise - Chongqing
Hi Angela,

We are now back home after our best China tours. Thank you for all your help and assistance. This certainly made it much easier for us to plan a visit to your country without the worry of organizing train tickets and the cruise. Please see our China tour reviews below:

The train tickets arrived at the Pullman Hotel and were immediately passed on to us. All the trains were clean, very comfortable, left and arrived on time. Taking the train gave us an opportunity to see some of the countryside rather than fly to our destinations. Our cruise on the Victoria Selina was really good. We certainly enjoyed seeing all the various ports and learning the history of all the different parts of the Yangtze River. The Three Gorges Dam is spectacular the engineering it took to create the dam is unbelievable. The trip we did through the locks of the dam, for us, was probably the highlight of the trip. All the staffs were friendly, helpful and the food was excellent. There were lots of activities on board if you wanted to participate or you had the opportunity to just sit and watch the scenery go by.

Besides, we would like to add reviews about the access to and from the cruise ship. At Yichang, as your instructions mentioned, it was very easy to find the Luxury Cruise Shuttle Bus Centre and catch the shuttle bus. At the destination there were lots of steps down to the cruise ship. You could take the lift down the embankment to the ship and this made it quite easy. You did have to take your own luggage with you as there were no porters at this part. When we reached to destination of Chongqing there were porters to help with the luggage to the top of the embankment. We would strongly recommend that passengers use the porters at Chongqing.

Once again a very big thank you. We certainly would have no hesitation in recommending TravelChinaGuide to anyone who may be planning a trip.


Robyn Corner & Rod Jones


  • Clients: Mr. Alexander Dempsey (7 travelers)
  • Country: UK
  • Email:
  • Itinerary: 12 Days Beijing - Xian - Shanghai - Beijing

Thank you so much for all your help in making a trip so great, we had a fabulous time. Your customer service was truly excellent. For longer journeys over 4 hours, definitely offer upgrading to your clients from Europe and North America, it was really nice.

Xian's hotel was absolutely amazing. Loved it! We should have spent longer in Xi'an it was so lovely. Shanghai was fun, a good end to our trip. Disney was excellent fun. You can just arrange for the driver, Ryan didn't need to be there, it was easy to come and go, as long as you knew where to meet the driver at the end of the day you were good! Great Wall I wish we had spent the day there, it was just fabulous! Sending our guide, Ocean to help us out in the Shanghai train station was so so much appreciated, thank you. The hotels in Xi'an and Shanghai were excellent and great locations to walk around.

Thank you again, we have already recommended your company to several friends, and I will also share my best China tours reviews on TripAdvisor.



Hello Lydia,

Our trip has been in our memory constantly since we returned! It was great.

And the experience with TravelChinaGuide.com has been 100% positive. Overall an excellent "first visit" introductory trip.

Everything promised was delivered: all the best sites, friendly English speaking guides, delicious meals, comfortable hotels.

A very appreciated surprise birthday party for my wife at lunch in Xi'an, a small framed photo at the Temple of Heaven given by our Beijing guide Linda were welcomed extras.

Plus, on our own we went to the Beijing Zoo & Aquarium, loved the Glory Mall and Chongwenmen wall ruins, in Shanghai the Fangsheng Bridge, took subways in Beijing and Shanghai and the Bullet train. As westerners we were very comfortable among the Chinese population.

As for a future trip, I feel the 144 hour visa free entry is very appealing. A trip to the Great Wall at another section might be included and we would have liked to explore more of the Guilin area with terraced rice paddies. Our Guilin guide spoke of the city of "eternal spring" that sounded interesting to visit and of course Hong Kong.

Another thing we might have done differently is wait two weeks for nicer weather, however who can tell about that?

Thanks for following up, and feel free to use anything contained in our China small group tour reviews in your promotions.

Fred Irvin


Hi Wendy,

We really enjoyed our trip to China. Your company offers excellent service and the value for money is excellent and very competitive. Your prompt and efficient answers also helped and made it easy to book. I'd just like to say personally thank you for arranging a wonderful tour experience for us.

It is also great that you are asking for reviews of our escorted China tour, and we are willing to post the feedback on Tripadvisor. Throughout the trip was exceptional and the guides at each city were knowledgeable and very helpful in explaining the culture and history of what we saw. Carol in Xi'an was especially well informed and proud of her city. In addition, Sara, Jackie, and Lee were all very professional and informative.

You and the guides made our trip to China very memorable and perfectly comfortable. Meals were of good quality and varieties, places visited were well organized for time. Thank you for a memorable time.



 Thank you Wendy.

We were very, very happy with the tour you arranged for us. All of the flights were booked before we got to the airport; the guides all got our boarding passes for us and ensured that we knew exactly where to go to board the planes, security etc. The itinerary gave us everything that we asked for and more.

The guides were exceptional in every section of our trip and knew many short cuts and on buses they made sure we were in the front seats to make sure we did not get sick on the winding roads. Their local knowledge paid off, because they were all able to give us the history and facts about every site we visited. All of the guides (and the drivers) were very friendly and went out of their way to be helpful. Eddie in Beijing set the pattern for our holiday, setting a high standard to compare everyone against and none of your guides disappointed us in any way. Well done to Eddie, Lola, Lucky, Samantha and last of all- Leo-a great sense of humor (he made us laugh a lot), and extensive knowledge of Shanghai and its surrounds. We would like to go back to Shanghai in a couple of years and see more.

We would certainly recommend TravelChinaGuide to anyone. EVERYTHING went like clockwork and not a problem at all. The most important reason we chose TCG was their openness to flexibility and making small changes to the itinerary.

One last thing that we would like to say is that the meals with families (particularly Xian) was a real highlight. We thought we would not like this all, but we were sure wrong about that. It turns out that Chinese people are not very different to Australians in most things, and this is why we felt so comfortable in your country.

Thank you very much again for a wonderful holiday Wendy, and thank you for being so patient during the process of arranging everything we wanted as we built the custom made tour itinerary. I am open to my China tour company reviews being used for your webpage if you desire.

Yours truly,

Allan and Roslyn Bourne.


  • Clients: Gary & Rebecca
  • Country: United States
  • Itinerary: 14 Days Beijing - Xian - Guilin - Chongqing - Yangtze River Cruise - Yichang - Shanghai
Hi Wendy!

It was a great trip and we enjoyed it very much. Thanks to you, our booking process was very smooth. You did a great job communicating and making all the arrangements. There are too many highlights to be mentioned. Below are our guided China tour reviews.

All the travel guides and drivers were very good. They were always on time and met us on arrival at each destination. They were knowledgeable, attentive and helpful. The best one we had on our trip was Susan in Xi'an. She was really nice. For meals, Susan introduced us to the best of Shaanxi food. She made our China tour in Xi'an a highlight. And we thought Helen and Ocean were particularly outstanding. I appreciated the fact that Eddie helped me with my hobby of geocaching, and also had a wifi hot spot. Michael is a great guy with a sense of humor which we like and he deserves a big compliment about his part of the job.

This trip was extremely well organized and executed. Five stars for that! For the most part the itinerary was followed as intended. My personal favorite was the Great Wall.

Overall I was very happy with the trip! I wrote this feedback just to tell you that how excellent your work is. I liked all of the places we went to and it is hard to pick a favorite. Thank you again and we will definitely use your service again for our future trip.

Thank you,



Hi Sophie,

We had a fantastic time. We are very satisfied with the services provided by TCG and we will recommend you guys to all our friends.

Sophie, you were ultra quick to respond to all my emails and you always fully addressed all questions and requests I had. It was a pleasure to deal with you. Thank you for organizing the subway tickets for us on a short notice. Also, well done for quickly resolving the issue with cancelled flight from Xian to Shanghai. We were so happy with the outcome as it gave us a chance to experience the bullet train from Nanjing to Shanghai.

Sara, our Beijing guide, apart from being very knowledgeable and professional also had a beautiful personal touch added to her guide style. We loved her positive energy and especially the humor. She constantly brought smiles to our faces with her jokes and witty remarks. Sara was the best guide of the four we had. Say hi to her please :)

Marc (Nanjing), Lily (Xi-an) and Ryan (Shanghai) - all were very professional and knowledgeable. Great job.

All drivers were OK and transported us safely around the cities.

Hotels and food were fantastic, no complaints at all.

We will add our positive China tour small group reviews on Tripadvisor.

All the best Sophie,

Paul and Janene


  • Clients: Ms. Nancy Claxton & Mr. Marcel Claxton & Mr. Alexander Claxton
  • Country: United States
  • Itinerary: 5 Days Beijing - Shanghai
Hi TCG there!

Thanks for the great service provided and the excellent guides. Both Tina (Beijing) and Joe (Shanghai) were wonderful and very very ... Read More


Dear Ruby/ Dora,

We really enjoyed your vacation, and have the following comments.
1----Quite good,
2 ----Meals in Beijing, Shanghai and ... Read More


  • Clients: Mr. Stephen Jessel & Ms. Jane Jessel
  • Country: France
  • Itinerary: 12 Days Guangzhou - Xian - Dunhuang - Turpan - Urumqi - Kashgar - Beijing
Hi Judy and Brenda,

I should begin by saying that we were thoroughly satisfied with the services provided by Travel China Guide. We had some problems ... Read More


  • Clients: Ms. Che-la Leung & Mr. Paul Anderson
  • Country: UK
  • Email:
  • Itinerary: 6 Days Xian - Beijing
Hello, thanks for writing back. We are pleased to share our comments on our recent China tour with you.

We were offered 2 bottles of water per ... Read More


  • Clients: Mr. Larry Andrews & Ms. Cherie Andrews
  • Country: United States
  • Email:
  • Itinerary: 7 Days Beijing - Xian
Dear Eileen Wang & Nancy Bai,

I just wanted to take a moment to thank all of you at TCG for the wonderful experience you provided us during ... Read More


  • Clients: Ms. Christine U. G. & Mr. Dietmar G.
  • Country: Germany
  • Itinerary: 8 Days Shanghai - Beijing - Xian - Kunming
Dear TCG Team,

We would like to thank you and especially your guides Hua, Emma and Scott for the wonderful days which we enjoyed in your country.... Read More


  • Clients: Ms. Carol Ann Omstead & Mr. Donald George Omstead
  • Country: Canada
  • Email:
  • Itinerary: 12 Days Small Group Beijing - Xian - Guilin - Shanghai
We were extremely happy with the tour that you arranged for us in China, it was certainly one of the best holidays that we have had! All of the arrangements ... Read More


  • Clients: Mr. Barry & Michael
  • Country: Australia
  • Email:
  • Itinerary: 14 Days Shanghai - Yangtze River Cruise - Xian - Beijing
"We have only been home a short while.....our visit to China was part of a round the world holiday for us............We must say that the trip we ... Read More


  • Clients: Rose Franco
  • Country: United States
  • Email:
  • Itinerary: 11 Days Beijing - Xian - Yangtze River - Shanghai
"Marsha and I had a wonderful time on our visit. I must compliment the local guides because they were so kind to us and helpful. I dont remember ... Read More


  • Clients: John Sanders, Juanita Ladyman
  • Country: United States
  • Email:
  • Itinerary: 15 Days Beijing - Urumqi - Kashgar - Turpan - Dunhuang - Lanzhou - Xian - Shanghai
"My wife and I very much enjoyed our journey. It was clear that it would not have been reasonable to attempt such an itinerary without your organization ... Read More


  • Clients: Michael and Anne Cook
  • Country: UK
  • Email:
  • Itinerary: 6 Days Beijing - Xian
"I am sorry to have taken so long to reply to your message. As I am sure you will know, we much enjoyed our visits to Beijing and Tsian because of ... Read More


  • Clients: Chuck Shults
  • Country: United States
  • Email:
  • Itinerary: 2 Days Xian
"Our visit in Xian was perfect. Jack and a driver met our flight in a private car and escorted us to the Wall of Xian and the Bell Tower Hotel.... Read More