2004 Customer Reviews
- Clients: Ms. Christine U. G. & Mr. Dietmar G.
- Country: Germany
Dear TCG Team,
We would like to thank you and especially your guides Hua, Emma and Scott for the wonderful days which we enjoyed in your country. We learned so many new things and got a good impression of your wonderful country.
All of you took so much care on us and answered the questions we had with great knowledge and a deep understanding of the context. Naturally there are so many places which we have not seen during our trip and therefore we will try to visit China again. In any case the travel service of Travel China Guide will be then our first contact.
We wish you Merry Christmas and a Happy New Year !
Christine & Dietmar G.
P.S. Please find enclosed a few of our pictures we took during the trip.
- Clients: Mr. Malcolm Macbride
- Country: British
To the Management, Bessie Zhao and the Team Thank you to all for your efforts in making my trip to China a very special experience. Your dedication to your clients is of the highest standard and the service you provide is second to none. Thank you for your seasons wishes and in particular your thoughtfulness to celebrate my birthday while in Beijing. The knowledge and friendliness of each of the guides you provided made me fell very much ease and has increased my understanding of China and its history greatly. The skill of your drivers also needs to be commended as they made me feel very safe and comfortable in what I could only describe as a very hostile driving environment. Again thank you to all your staff, and I will return. Wishing you all a very merry Christmas and a prosperous New Year. Your friend and very satisfied client Malcolm MacBride
- Clients: Mr. Malcolm Macbride
- Country: UK
To the Management, Bessie Zhao and the Team
Thank you to all for your efforts in making my trip to China a very special experience. Your dedication to your clients is of the highest standard and the service you provide is second to none. Thank you for your seasons wishes and in particular your thoughtfulness to celebrate my birthday while in Chongqing. The knowledge and friendliness of each of the guides you provided made me fell very much ease and has increased my understanding of China and its history greatly. The skill of your drivers also needs to be commended as they made me feel very safe and comfortable in what I could only describe as a very hostile driving environment. Again thank you to all your staff, and I will return. Wishing you all a very merry Christmas and a prosperous New Year.
Your friend and very satisfied client
- Clients: Mr. & Mrs. Lee, Mr. & Mrs. Crerar, Mr. & Mrs. Bartlett, Mr. & Mrs. Yeung, Mr. & Mrs. Burkholder
- Country: Toronto, Canada
Hi Rita & Echo, On behalf of our "Gang of Ten", I would like to thank Tibettrip for their excellence in organizing our recent trip and delivering the services as promised. I can tell you now that initially some members of the group were a bit hesitant in dealing with an unknown company located in China, they felt that it would be safer to book through an established local tour company in Canada despite the extra cost. However, after doing some research on your impressive Web site and reading some of the testimonials from fellow travelers plus the endorsement from the New York Times Travel supplement, I felt comfortable enough to encourage my friends to join me in booking with you. In retrospect, this was the best decision I have made this year. With the majority never having set foot in Asia before, we would like to share with you some of the concerns we had prior to the trip, and our impression of them now. English proficiency of the Local Guides Since most members of our group could not understand Chinese, we were concerned whether the local guides would be able to communicate sufficiently enough for us to understand them. We must tell you that, overall, the guides were excellent and beyond our expectation, not only with the language issue but also with their warmth and responsiveness to our needs and request. In Beijing, Gloria was so friendly and helpful, she even assisted one of us to get a replacement credit card that was misplaced. In Xian, we were impressed with Echos command of English and knowledge of Chinas history and culture. In Shanghai, Xu was an excellent guide her English was impeccable and she was very informative. We did not spend much time with the other guides but they all did their job well. Transportation The buses you provided were very nice, spacious and clean. Although the drivers could not speak English, they were all courteous and drove skillfully in what seemed like perpetual traffic jam in city areas. We got to know and like Mr. Feng in Beijing, and we enjoyed very much the "western" music that was played on his bus. Although this was a definite area of concern early on, we were impressed with the three domestic air flights we took. The flight attendants were friendly and had a smile on their face when they talked to you. They even served food on such short flights which is not the norm in North America. The "soft seat" train that took us between Shanghai and Suzhou was OK, although we expected something more "luxurious". The China Regal is not a cruise ship like we know it in North America but it served its purpose well. Accommodation We were uncertain what a 5-star hotel in China was like, based on North Americas rating. We would like to tell you that we were impressed with all of them, especially the Sheraton in Suzhou which was a most charming hotel with its landscaped gardens and indoor pool with a waterfall. The hotels were very clean, all of them offered currency exchange and other services normally associated with a higher-end establishment, and the rooms were spacious. The only negative we can say is that there was no designated non-smoking areas, not even in the restaurants. It seemed like everyone smoked in China. Food With our "western" stomach, we were pleased that none of us got sick from the food despite "pigging" out at times. Breakfast typically was the best meal and there were quite a variety to choose from, the best ones were served in Hyatt (Xi'an) and Sheraton (Suzhou). As for lunch, they varied from good (Beijing & Xi'an), to OK (China Regal), to one that was just awful (restaurant next to the silk factory in Suzhou). Dinner was fine overall, although we did not enjoy the Peking Duck dinner in Beijing as we found the ducks to be too fat and oily. Of the places we ate on our own for dinner (i.e. not included in the tour package), we would highly recommend the chinese restaurant in Beijing's Peninsula Hotel, the restaurant in Suzhou's Sheraton, and the 24-hour caf on the ground level in the Hua Ting hotel in Shanghai which served excellent western food. The Shows The 3 shows we attended were very enjoyable, with the highest rating to the Tang Dynasty Cultural Show in Xi'an, followed by the Portman Acrobatic Show in Shanghai, and the Opera in Beijing. The nightly entertainment put on by the staff on the China Regal was quite entertaining too. Summary China is such a land of contrasts that in just two weeks we were able to "journey through time" from the rich history of old China (Great Wall, Forbidden City, the Terra Cotta Warriors that dated back some 2300 years), to the tranquility of the Yangtze River with its magnificent Three Gorges, and then fast forward to the ultra modern 14-year old metropolis of Pudong in Shanghai, a city that boasts the worlds fastest passenger train. This has been a memorable trip indeed and, once again, thank you for helping to make it happen. I will be pleased to be a reference and I can be reached via e-mail at email@example.com All the very best to everyone at Tibettrip. Regards, Felix Lee Client's information: "Gang of Ten" - Felix & Val Lee, John & Natasha Crerar, Gary & Jan Bartlett, John & Kitty Yeung, Jack & Bonnie Burkholder - Toronto, Canada, December 15, 2004
- Clients: Ms. Elizabeth L. E. & Mr. Robert W. S.
- Country: Florida, USA
Hello Tibettrip/Rita, Sorry for the delay in reply. We just came back home, almost exhausted after 25 days trip with you. In the final days in China, we were just reluctant to reture. We are planning back to China in a not remote future. I and Bob just want to say "a big thank you" to all staff at your agency that made our trip so smooth and impressive. We have met so many beautiful and friendly Chinese, we think we will keep those faces and eyes and lovely smiles forever in our heart. To be frank, initially, we felt a little bit uncomfortable by contacting a travel company in the other side of the world, we read the "testimonials" pages and contact a few who did business with you, what we received were all praises and strong recommendations which, of course, were unexpected. All the email responses were so efficient and prompt and informative. We were lucky to have Nancy, Echo and many other nice young people as our guides, their knowledge of their hometown and command of English just amazed us! All of them were punctual and went out of their way to make our tours enjoyable and informative. It is hard for us to pick the "best" of all. All the drivers were very polite and always ready to help, one of them (I can't remember where) even understand and speak some simple English. You just can't imagine how happy we were with so many young and hard-working people. We saw China's future from these people. We will recommend you to our friends who intend to visit China. Again, thank you very much! Elizabeth & Bob