reviews written by
our valued customers
2017 Customer Reviews
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- Clients: Nicky and Nushie
- Country: Bangladesh, UK
- Itinerary: 9 Days Beijing - Xian - Chengdu - Shanghai
Jan 6,2017Good Morning Sophie,
Hope you are well. Anushka and I would be more than happy to provide feedback on the tour, as follows:
"My friend and I were extremely pleased with all the guides and our travel consultant, Sophie, who all did a stellar job. Sophie did an excellent job of customizing our 9 day trip to China. We changed our mind so many times and she kept changing the quote and giving us more options. All our questions were answered very promptly and she arranged everything. We didn't have to worry about a thing! Our guides: Selina (Beijing), Celine (Xian), Snow (Chengdu) and Miko (Shanghai) provided us with comprehensive commentary of all the heritage sites with a great mix of information and humor. They were always ready to collect us upon arrival at each of the destinations (sometimes even as early as 05:30am). They would always be flexible around each of the sites if we wanted to diverge from the preset route. They also ordered taxis for us on non-tour days, selecting items from the food menus and taking photos for us. Whenever we left the hotels early, they would always ask for a prepacked breakfast for us which I thought was extremely thoughtful. The guides played a pivotal role in a great trip.
Thank you so much TCG!"
Nicky and Nushie
- Clients: Mr. Gary Fok, Mrs. Claire Fok, Mr. Jared Fok & Mr. Dylan Fok
- Country: South Africa
- Itinerary: Best of China (8 Days Beijing - Xian - Shanghai)
Jan 5,2017Hi Kelly,
We have returned home to South Africa after a really memorable trip…and a "Big Thank You" goes to you and your guides for making it a special and unforgettable holiday that we will have fond memories of for many years to come!
Each of the guides John (in Beijing), Susan (in Xian), and Ellie (in Shanghai) were excellent, and they all assisted to make us feel comfortable throughout the trip. They all gave good background information to the various sites visited, and also gave us flexibility to explore on our own when required. What we found particularly helpful was the assistance they provided with checking into hotels/airports/train stations, purchasing tickets to the various sites, and ordering from menus when lunches were part of the itinerary. Over and above this, they each showed a passion for the host cities in their own unique way, which shone through in the way they guided us around the various landmarks. At the same time, they were always accommodating of our family’s needs, taking into account we were on own private tour of four, including our two young children.
To answer your question below, they all did provide us the necessary privacy to fill in the questionnaire. A special mention must go to Susan, with whom we developed a very good rapport. Susan really provided us with exceptional service, as she was always attentive and always gave advice with a smile, making sure to take the needs of our kids into account. Our boys fondly remember her tai chi "cutting the watermelon" demonstration which they now repeat with such laughter. We really enjoyed the time spent in Xian, and I ask you to please send her our kind regards.
Having now had time to reflect on the guided tour provided by your company, compared to our own personal arrangements after the trip to Guangzhou and Foshan, we can certainly see the benefit of making use of your guided services, which made traveling in China stress-free in comparison.
I will not hesitate to recommend your guide company to other friends and relatives, as we were all very pleased with the overall level of service and the excellent communication throughout the process, right from the start of our initial enquirers, to the very last send off at the train station in Shanghai.
It was also a nice touch also to have met you personally in Xian at the family lunch visit, and thank you once again for the small gifts you provided us.
- Clients: Ms. Rhonwyn Vaudrey & Mr. David Vaudrey
- Country: Australia
- Itinerary: 1 Days Tongli Water Town
Jan 5,2017Dear Linda,
We had a lovely day in Tongli! Martin was an absolutely fantastic guide, and I would happily recommend him to anyone who asks. He was extremely knowledgeable, not just about the place we were visiting, but also about all things Shanghai, and many other aspects of Chinese culture. We not only got to visit somewhere new, but also got a bunch of book and movie recommendations as well as recommendations for our next trip to Shanghai and the surrounding area.
My husband and I have been travelling in China for years, and are so glad to have found TCG. The tours and guides really are fantastic. So thank you!
- Clients: Ms. Regina Bueno, Mr. Hugo Bueno, Ms. Alexandra Bueno & Mr. Andrew Bueno
- Country: United States
- Itinerary: Yunnan Minority (9 Days Kunming - Dali - Lijiang - Shangri-La - Kunming)
Jan 4,2017Dear Sophie,
When we started planning to go to China to meet up with our Daughter who was completing a semester abroad there, we didn't really have any idea what we exactly wanted to do or see, just that we would be meeting her in Kunming, where her program was based. We were very lucky to find you and TCG!
We traveled from Kunming to Dali, Lijiang and Shangri La. Every part of the trip details was covered very well, from the drivers to the guides, to hotels and food and attractions. First off, our son was flying to Kunming separately from us, and had issues during his layover that caused him to miss his connecting flight. This meant that he missed the driver at the airport and had to take a cab to the hotel. We appreciated that you checked to find out what had happened and reimbursed for the cab ride. The Jinjiang Hotel was very nice and had an extensive breakfast buffet which we enjoyed.
Our first guide in Kunming was Lisa and she was warm, friendly, helpful, and did a great job giving us a nice overview of all the places we visited and the ethnic minority cultures in the area. We were very happy to see her again for the last day of our trip back in Kunming! She suggested we go to the Dynamic Yunnan dance performance which was not part of our tour, and we really enjoyed it. Our Driver, Mr. Lee was also very helpful and did a great job navigating the traffic.
We flew to Dali and met our next guide Erin and Mr. Jung, our driver for the next 5 days. Though Mr. Jung did not speak English and our Chinese is limited, he was a cheerful presence with a quiet competence that we really appreciated. He was like a happy Buddha (though not as round ). Erin gave us a great overview of the Park overlooking Erhai Lake, Dali, the Three Pagodas and Xian. Our daughter had spent several weeks at Lan Xu in Xi Zhou which is an organization that sells, teaches about, and promotes Bai Tie Dye. Erin was nice enough to adjust our trip so we could go and visit. The silk embroidery shop visit was really interesting and the art pieces were incredible! We thought the Gurong Hotel was lovely, but were surprised that in winter and cold weather, public areas had open windows and doors. This meant it was almost as cold inside as outside and you had to eat with a coat on at breakfast and hot food got cold fast. This was the first place we saw this, but it was consistently this way for the majority of hotels and restaurants for the rest of the trip and is clearly just the 'normal way' for the region. It was something we adjusted to, and we were ok, but it was pretty surprising for us and something you might want to inform other Western guests about.
Our guide in Lijiang, Kelsey was very sweet and took making us comfortable very seriously. The first night, she walked us from the hotel through Old Town and helped us find a place for dinner. She then stayed at the restaurant while we ate and walked us back to the hotel. This was great because I think we would have been lost without her! Also, she gave us a lot of insight into Naxi culture. The sights were beautiful - and she did a great job of describing everything. The Manxin Hotel was a beautiful traditional building. The trip she suggested to the Wetlands was also fun and interesting.
Our guide in Shangri La, Anna, was also wonderful! She was an excellent guide for Tibetan Culture and gave us an excellent flavor of the landscape and its people. Tiger Leaping Gorge was one of our favorite locations that we visited (see our picture) and Anna checked with us frequently to make sure we were ok with the altitude (which we were, thankfully). The Monastery was amazing and Potatso National Park had beautiful vistas. She made great recommendations for restaurants - we enjoyed the Yak Hot Pot. The Palace Hotel was nice but a bit far from the old town, but I'm not sure what the condition of closer hotels would have been.
As far as your communication, Sophie, you were excellent! You responded to every email promptly, answered every question, made changes almost immediately when we asked for them, and took care of every detail. We had a trip of a lifetime, and we are grateful to you in making it all come true!
谢谢! Regina, Hugo, Andrew and Alexandra Bueno
- Clients: Mr. Luc Boussauw & Ms. Margreeth Weenink
- Country: Belgium
- Itinerary: 26 Days Beijing - Zhangjiajie - Xian - Pingyao - Jiuzhaigou - Chengdu - Lijiang - Dali - Kunming - Guilin - Shanghai - Suzhou - Huangshan - Beijing
Sorry to be so late in responding, but life has been hectic.
We would like to give you the following feedback though:
1. Your responses have always been prompt and to the point. It was a pleasure to work with you.
2. All our guides and drivers were always on time and we had no problems finding them upon our arrival at the airports or train stations.
They all were good and fluent in English, but special compliments go to: Jerry in Beijing, Emily in Chengdu and our driver in Lijiang Mr. Goa.
3. Most hotels were quite good, but special compliments go to the Rosewood in Beijing, The Ritz in Chengdu and the Four Seasons Pudong in Shanghai. We were least impressed with the Pullman in Zhangjiajie.
4. The number and sound level of mainly Chinese groups can be quite annoying.
5. China Air did a great job, quite comfortable, even in economy. Amazingly efficient check in and boarding.
6. Security at the airports is very strict (and that is good) but sometimes that leads to long lines.
7. Parks and cities are remarkably clean.
8. In Beijing it really is worth the long drive to Jinshanling Great Wall entry point. Almost no tourists, great experience.
9. The Chengdu panda center was a true disappointment.
10. Some of the hikes, especially where we were high, were a bit strenuous, but the guides were of great assistance.
11. The first class tickets on the Bullet train back to Beijing were very disappointing. No seat recline at all, no foot rest, certainly not better than CA economy.
12. We could not enjoy the yellow mountain in Huangshan because of the fog. It is not a good idea to overnight on the mountain unless you stay for several days.
13. We will have to come back! There is so much to see and we enjoyed it all.
In short thank you very much for an excellently organized wonderful trip.
Luc and Gea Boussauw
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