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2017 Customer Reviews

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  • Clients: Giovanni & Ivana
  • Country: Australia
  • Itinerary: 11 Days Beijing - Shanghai - Beijing
Apr 25,2017
Hi Selina,

Thank you for all your assistance in arranging the trip for us. It was excellent. By way of testimonial, if you would like to use the, following, with my first name only, and not have my email published, that is fine with me:

My wife and I spent 10 days in Beijing and Shanghai on a personal tour arranged by Travel China Guide. We had a wonderful 5 days in Beijing with our guide Kevin, who was very friendly and helpful. We saw some great sights, including the Great Wall, Forbidden City, Tiananmen Square, a Hutong, the Summer Palace, the 798 Art Zone and the Panda's at the zoo. We also had a great time in Shanghai with our guide David, where we visited the Bund, the aquarium, Zhujiajiao water village and had the panoramic views from the 100 storey Shanghai world Financial Center. We had great hotels in excellent locations and very comfortable vehicles and fantastic drivers.

All our guides and drivers were fantastic. They were always prompt, gave us excellent information and were very helpful and friendly. We had 2 bottles of water every day and the vehicles were very comfortable. We were provided the feedback questionnaires by the guides and were able to complete these in private and place in the envelopes.

Regards,

Giovanni
  • Clients: Mr. Anthony McNally & Ms. Marian McNally
  • Country: Ireland
  • Email:
  • Itinerary: Best of China (8 Days Small Group of Beijing - Xian - Shanghai)
Apr 20,2017
Hi Sophie,

First I would like to thank you personally for all your help in arranging our trip. We were very impressed with your efficiency and the speed of your response to all our queries and requests. The additional flight you arranged for us after the trip worked fine and boarding cards were available at check in for us when we arrived at Check In. We were delighted to meet you in person in Xian and have the chance to say thank you.

Like many of the other members of the group we were anxious before the trip and reluctant to send money to a company we knew little about. The China tour reviews of Travel China Guide online were very helpful in assuaging our fears and the rapid acknowledgement of payment also eased our concerns. Marian and I had never taken a 'group tour' before and were also concerned about a rigid itinerary that might not suit our expectations. However, the group we joined were absolutely fabulous. We gelled from the outset and everybody got on well together. This was helped in no small measure by the wonderful guides we had, Sara, Carol and Fae Fae. I can honestly say that we did things we would never have done if we were left to our own devices. Apart from visits to the major sites (Forbidden City; Great Wall; Terracotta Warriors; Shanghai markets) I especially enjoyed the rickshaw ride and visits to local homes. The guides gave us so much useful information and a real insight into Chinese culture and society. All of them had a real passion for their jobs and certainly went the extra mile to enhance our experience. The guides did provide feedback forms to all and were careful to respect our privacy and the confidentiality of our replies.

The travel arrangements were super. I don't envy the drivers in their task of negotiating the heavy traffic and keeping to schedule but they made it seem effortless. The coaches were very clean and comfortable and water was available as required. The meals were a wonderful treat - great variety and super abundant helpings. Again, we would not have managed such an experience if on our own.

You certainly tries hard to satisfy its customers and I will definitely recommend it to anyone visiting this huge country. We have just arrived home and I still have to review the many photos we took. If there are any that might be suitable I will forward later.

Many thanks for the great experience. By the way we visited Shenzhen and Hong Kong to complete our trip and also enjoyed these locations although we missed your guides and the company of the other group members.

Best Regards

Tony and Marian McNally
  • Clients: Ms. Marica Pavkovikj & Mr. Nina Pavkovikj
  • Country: Macedonia
  • Itinerary: Beijing Highlights (4 Days Beijing)
Apr 19,2017
Dear Sophie,

Me and my 10-year-old daughter had a great time during our visit to China. We spent 12 days visiting Beijing, Nanjing and Shanghai. During our visit to China we used your 3-day trip in Beijing. I would like to inform you that everything was organized very well and I am very satisfied by your agency, by the hotel, by the restaurants, driver and especially by our guide Selina. She was punctual, very professional, informative, friendly and well organized. She tried to fulfill the wishes of all group members and synchronized the group. She really did a great job. I can say all the best for your travel agency, from the moment that I first contact you by e-mail up to the moment that the trip has finished. TCG was always ready to answer all my questions and help me organizing and planning my trip to China. I enjoyed my visit to China very much and I would certainly use your company again.

Thank you for well-organized 3-day tour of Beijing and all the help during my visit to China.

Best wishes

Marica
  • Clients: Mr. Brant Schulz
  • Country: United States
  • Email:
  • Itinerary: 7 Days Chengdu - Jiuzhaigou - Huanglong - Leshan - Mt.Emei
Apr 19,2017
Dear Sophie,

I have safely completed my TCG trip and reached my destination in Shanghai and then on to Suzhou to do some work. I really enjoyed my TCG Tour and would like to thank you for matching me up with such great guides.

Mark did a great job showing me Jiuzhaigou. It had snowed at Huanglong making it difficult to get there and my knees were bothering me from so much walking at Jiuzhaigou so I decided to visit Mu-Ni instead of Huanglong. I really enjoyed the beauty of Mu-Ni and Mark refunded the difference in price of seeing Mu-Ni instead of seeing Huanglong. I was really happy with the way this part of my trip went and am grateful to Mark for showing me such beautiful places.

Alina is a "one of a kind" guide. She really knows everything about the places we visited and she knows how to make the trip really a lot of fun! I highly recommend her to anyone who is in need of an English speaking guide. When it came to the opportunity for me to climb the steps at the Leshan Buddha I could not do it because of the condition of my knees from so much walking at Jiuzhaigou. So I asked if there was anything else that I could add to the trip to Leshan and Emeishan that would make up for the time I was not using to climb the Buddha steps. Alina told me of a show in Emeishan that sounded like a lot of fun so I asked her to book it for me. She did so and the show was one of the high points of my trip. I really appreciated her resourcefulness in filling a hole in my trip created by my bad luck to have bad knees. Also, I was traveling over a special holiday for me and I was away from family for this special holiday. Alina went out of her way to make the holiday a special part of my trip. People skills like that cannot be taught. They only come from the heart. This is my fifth trip with TCG and Alina is the best guide that TCG has paired me up with in all these trips. And she was very careful to protect TCG policy. As a Chief Financial Officer of a company I know the demands that policies can make on people and if Alina were a finance person rather than a guide I would hire her in an instant.

If you need any more information on my experiences please let me know. Your team has made me a very happy customer.

Sincerely,

Brant Schulz
  • Clients: Mr. Brett Harris
  • Country: United States
  • Itinerary: Beijing Xian Essentials (7 Days Small Group of Beijing - Xian)
Apr 17,2017
Thanks for the tour it was the best operated one I have ever been on, so I would like to share my reviews of TCG - the best China tour company in my view. 

Our guide in Beijing, Sarah was the best. She always went above and beyond to make our trip as comfortable and pleasing as possible. Both guides were always asking us for our opinions and comments on the accommodations, food and transportation.

I only have one suggestion and that is when you have a single traveler to keep that in mind when pairing for activities etc. Most things worked out well for me. But there was one night at Kung Fu show (which was excellent by the way) where I was seated far from rest of group. This didn't make sense to me since there were plenty of open seats with the rest of group. Kind of made me feel excluded from rest of the group.

Thanks again for a wonderful experience.

Brett Harris
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