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2017 Customer Reviews

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  • Clients: Mr. John Saunders & Ms. Wendy Saunders
  • Country: Australia
  • Email:
  • Itinerary: 11 Days Shanghai/Yichang - Yangtze Cruise - Chongqing - Shanghai
Aug 11,2017

Hi Emily Xin,

We have just returned from our amazing travels in China, organised by TCG. Every itinerary detail on our 18 days travel was organised to perfection.

Our Guides were:
Very well organised, punctual, excellent English language skills, ensured our needs were sorted, hotel checkin and checkout were smooth and performed equally to any previous guides in our travels around the world.

Hotels were:
4 stars by our request and all were excellent quality and in great locations. Early checkins and late checkouts were already in place to suit our itinerary and this was a great bonus.

Yangtze River Gold 5 Cruise:
A great experience and well worth the trip. Please do not try to compare standards on these cruises to European River Cruises. Chinese cruises are really catering for the Chinese market and should be respected as such. Great experience.

Chinese Fast Trains (G series-300 km/hr):
Were very comfortable, clean, roomy, modern and very punctual. English broadcasts on the trains and easy to follow boards at the stations.

Meals:
Very local, lots of fresh salads, vegetables, chicken and pork. Do not expect what you eat at home. If so, then stay at home.

Local Buses:
Very clean, regular, cheap (1-2 Yuan per local city trip), easy to travel and run on Route Numbers.

TravelChinaGuide:
Organising our trip on late notice, was not any problem for our consultant (Emily Xin). Emily made great suggestions, altered our options on many occasions, was very prompt in her replies, paid close attention to every little detail. Every item on our itinerary worked absolutely perfectly and Emily was very patient throughout the process. All correspondence had a separate Tracking Code and was very easy to manage. I also rang the international phone contact-quoting my Tracking Number, prior to departure and was well managed by an English speaking consultant.

I would recommend this company to anyone wishing to travel to the country. I found the whole process to be very well organised and totally professional. In fact, they were much superior to many travel companies that we have used around the world.

Emily and your team - fantastic job, much appreciated and look forward to returning in the future.

Regards,

John Saunders

  • Clients: Ms. Rebecca Rowley & Mr. Scott Rowley
  • Country: Australia
  • Email:
  • Itinerary: 2 Days Xian
Aug 3,2017

Hi Angela,

I apologize for my delayed reply. It has been a bit hectic at the moment but wanted to respond to your email.

Thank you for arranging our transfer and trip. It was very simple and easy to book, which is something I am grateful for.

Our visit to the Terracotta Warriors was fabulous. Carol was an incredible guide. Her English was perfect. Her knowledge of the warriors was very indepth and we learnt a great deal from her. Carol was just lovely and easy to talk to. She went above and beyond my expectations. Assisting us with our pram and a great deal of assistance at the airport. I honestly can't praise her enough.

Our driver was very good. Driving with care, always ensuring we had water and was friendly. We were nervous as we had our young son and aren't use to traveling without a car seat, but your driver was wonderful.

Thank you again for the easy booking process, money transfer and fabulous guide.

Kind regards,

Rebecca Rowley

  • Clients: Ms. Maria Negreira (4 travelers)
  • Country: Argentina, Honduras
  • Itinerary: 12 Days Shanghai - Beijing - Xian - Chengdu - Hongkong
Aug 3,2017
Dear Sophie,

We just arrived home from a long trip (after China we visited Singapore and Japan).

We want you to know that we are extremely happy and satisfied with the overall service we received and are already recommending your company to our friends and colleagues. We did not have one single issue or problem. The drivers and guides were helpful, knowledgeable, and on time every time. The hotels were great choices, offered great breakfasts and had an excellent service. It's amazing, we don't have any complaint. If we could highlight something, it would be the exceptional service we received from Sugar as well as the kindness we felt from Johnny, they were very special. And of course you are an important and special part of this planning process. Your service, help and advice was SPOTLESS. Thank you Sophie!

Kindest regards,

Maria
  • Clients: Ms. Kimberly Lim (13 travelers)
  • Country: United States
  • Email:
  • Itinerary: 13 Days Beijing - Xian - Chengdu - Yangtze Cruise - Shanghai
Jul 28,2017

Sophie,

Thanks for reaching out. We had a wonderful time on the trip and all the guides were excellent. Everyone was very professional and flexible to our needs and made the experience very personal. We were really pleasantly surprised by the photo gift you gave us and the T-shirts and bags. That was very nice of you. Thank you also for making arrangements for the birthday cake. It made my mom very happy.

All the guides were very helpful with sharing knowledge about day-to-day life in China and they were very accommodating because of the heat. They made sure we saw as much as possible given the time we had.

Each guide made each city special. Selina helped me try to locate lost luggage in Beijing and made sure we did everything on the itinerary. Tracy was very accommodating helping us find bathing suits for the kids and suggesting we drive to the Small Goose Pagoda because a lot of us were very hot and tired after visiting the Terra Cotta Warriors in Xian. Abby was great in Chengdu and gave us great recommendations for hot pot lunch and the local theater show. Lily on the Yangtze Gold was excellent. She helped answer any questions no matter what time of day or night. Even the few hours we spent with our guides in Chongqing and Yichang were very helpful and entertaining. I felt they were really looking out for me and my family getting to the boat and ship. Ocean was great in Shanghai. We would have enjoyed an extra few days there if we had more time.

All of the hotels were excellent. The food was very good at the hotels and all the restaurant arrangements were very good.

For the river cruise, I'm sure it was the best accommodations but it was not the cleanest and most of the on-board activities (mini-golf, arcade) were unavailable.

We loved all the activities and site-seeing and we appreciated the shopping opportunities. No one was pushy about it. The family lunch and visit to the family were some of the favorites. We really enjoyed getting to know some people personally. Also, it was extremely helpful that you gave me the tip guideline before the trip. I had prepared the money beforehand and it made the expenses much more manageable.

If we decide on another international trip in Asia, I will definitely reach out to you again!

Thanks,

Kim Lim

  • Clients: Mr. James Dimmock & Ms. Katharine Dimmock
  • Country: UK
  • Email:
  • Itinerary: 9 Days Shanghai - Guilin - Chengdu - Xian
Jul 17,2017

Hi Lydia,

I apologize that it has taken me some time to respond to your email. We are now in Vietnam and we have had an intensive travel schedule.

Your own services have been exemplary, accommodating all of our requests and responding very promptly to our emails. Thank you for your patience with us.

The services of all four of our guides, Jakob, Julie, Lisa and Jacky, were excellent and we cannot find any fault with them. All four were knowledgeable, informative, approachable and friendly. It is perhaps wrong to single out particular individuals but Julie and Jacky were superb. Julie responded very positively to the enforced change of schedule due to the weather. In some ways we feel we had a more enjoyable visit to Guilin because of the changes to the schedule. Jacky was entertaining and a great company. He accommodated our last minute request without demure.

Our warmest thanks to you, Jakob, Julie, Lisa and Jacky for making our trip to your country such a wonderful experience. If we visit China again we will certainly contact you for assistance.

Very best wishes

James Dimmock

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