reviews written by
our valued customers
2017 Customer Reviews
- Page 1 of 2
- Clients: Vince Morris
- Country: UK
- Itinerary: 1 Days Trip from Shanghai to Xitang
Feb 20,2017Hi Angela,
We really enjoyed our day trip to Xitang, both the driver and the guide was really pleasant and helpful, and it is a really nice destination.
The guide had been mis-informed about when we needed to end the trip & get to the docks (he was trying to get us back too soon), but once we had managed to explain it to him, he readily adapted his plan and timings to suit us.
I would also like to thank you for your assistance in planning and booking the trip, all very efficient and we would be happy to use your services again if we are ever back in Asia.
- Clients: Mr. Csaba Rusznak & Ms. Marta Dr. Papp
- Country: Hungary
- Itinerary: 12 Days Bangkok - Phuket - Hong Kong
We have just returned from our Thailand trip, and I wanted to let you know just how impressed we have been AGAIN with the programs you put together for us.
We had exactly the same fantastic customer service from the guides and drivers than the superior customer service we experienced last year in China.
I can honestly say that dealing with you (your company) guarantees a top quality experience wherever we are.
This week I will write a detailed review about our experience for Tripadvisor, and I will forward it to you.
But again, I want to emphasize that we were extremely happy with everything during the tours. The guides were all very competent, nice, enthusiastic, hard working. It was nice to notice that your company only deals with the best local (Thai) companies.
You can rest assured that when in a year's time we plan to visit Vietnam and Cambodia, again, I will ask you to put an itinerary together for us.
With very best wishes:
- Clients: Ms. Rebekah O'Leary, Ms. Matilda O'Leary & Mr. Joseph Jay O'Leary
- Country: Australia
- Itinerary: Best of China (9 Days Small Group of Beijing - Xian - Shanghai)
What can I say, but that everything was fabulous! The Guides (Candy, Celine & William) were brilliant. The information and their knowledge of their regions were insightful and interesting. Their interaction with the group was great, they were able to adapt and engage with the wants and needs of our group. We loved every minute and were a little sad when we had to say farewell to everyone.
As you know I was travelling with my children - aged 13 & 16. Both enjoyed the tour and are now asking when we will be going back - maybe to spend a little longer in Beijing just to see everything again and more. Both Matilda and Joe adore Candy, Celine and William and they kept them entertained and involved - couldn't ask for more.
In short, this was one of the best family holidays that we have been on. The trip was brilliant, you and your staff couldn't do enough for us, everywhere we went was beautiful and home visits in Xi'an were a highlight. I will recommend you and your company to everyone.
Thank you so much, we had such a wonderful time. We love, love China and are already planning and saving for our return.
Rebekah, Matilda and Joe O'Leary
- Clients: Ms. Jillian Lorenz & Mr. Ryan Devitt
- Country: United States
- Itinerary: 7 Days Beijing
First of all, I would like to say that our trip was absolutely amazing. We spent 7 days in Beijing with a private guide and driver. Over the course of the week we visited: Beijing zoo, Beihai Park, a local Hutong, Badaling Great Wall, Sacred Way and Ming's Tomb, Summer Palace, Lama Temple, Confucius Temple, Tiananmen Square, Forbidden City, Jingshan Park, Temple of Heaven, and Chuandixia Village.
The service that was provided by you, Kevin, and Mr. Lin was exceptional and exceeded all expectations we had about our trip. You were great at calming any anxieties we had and were very quick to respond to all of our inquiries. I feel that the locations we visited and the services offered were 5-star and we have already recommended the company to several of our friends and are already beginning to plan a return trip with the kids.
With regard to the booking process, I think that the detail that is provided in each and every email is worth noting. I was always left with more information to look at that helped me feel confident and comfortable with our trip. I think it is great that you send information on pre-planning such as what to pack, where to eat, etc. We were also very appreciative of the fact that you were able to book a special birthday dinner for us at our restaurant of choice. If others on private tours are made aware of this I think they will definitely provide a 5-star review as well. This is a very nice benefit to have and our guide, Kevin, wrote all of the reservation in Chinese as well as the location to ensure that we did not have any issues.
We were also very satisfied with the hotel accommodations. Yes, it is a 3-star hotel, however, the location is perfect! We were able to walk to Wangfujing St. to shop and go to the night market and we loved it. We were also able to walk to many great restaurants in the area. We were also right next to the Forbidden City and Tiananmen Square. On one evening we even walked back to the hotel from the Hutong we had visited near the Bell and Drum Towers. The hotel itself was very simple. The beds were very comfortable and the breakfast in the morning was very good. It is located in a very safe area and we felt very comfortable staying at the Days Inn Forbidden City. Upon our arrival, our guide helped check us in and staff seemed very friendly. The same applies to our departure.
The only meal included in our trip was breakfast at the hotel and as stated this was a very good meal. Kevin was able to recommend several restaurants that were located near our hotel. We had also done some research about restaurants in the area so we were rather knowledgeable. We had lunch with Kevin each day and sometimes Mr. Lin joined us (depending on the parking situation). We enjoyed sharing a meal together and trying new food and drinks.
Mr. Lin, our driver, was also great and made the trip memorable. Driving in Beijing is not for the weak, but Mr. Lin was able to navigate the city streets and get us from "Point A to “Point B" quickly and safely. He was even able to drop us off right at the entrance to all of the sites we visited and was there waiting for us as soon as we were done. The car was a good size, clean, and Mr. Lin always had water for us.
Kevin, our guide, made the trip very memorable. He was able to give a detailed history of all of the locations we visited and also had a great sense of humor. He kept us listening and often kept us laughing as well. We enjoyed talking to Kevin about the history of China as well as today's culture. He made us feel comfortable and it just felt like we were on vacation with a friend rather than on a private trip with a guide. Kevin made sure we were in control of the trip and if we wanted to stay at a site longer - we did. If we were tired and ready to go back to the hotel - we did. This was a nice option to have as opposed to a group travel. One of the most memorable experiences we had was our visit to the Summer Palace. Near the temple we could hear singing from atop the hill. At the top, there was a group of retirees signing classic Chinese songs and dancing in the park. When we made it to the top of the stairs they invited us to join them.
In general, we were very satisfied with our trip and do not have any recommendations or criticism to provide. We will also be contacting you soon to book a late summer trip.
Thank you again for arranging a great trip to Beijing!
- Clients: Nicky and Nushie
- Country: Bangladesh, UK
- Itinerary: 9 Days Beijing - Xian - Chengdu - Shanghai
Jan 6,2017Good Morning Sophie,
Hope you are well. Anushka and I would be more than happy to provide feedback on the tour, as follows:
"My friend and I were extremely pleased with all the guides and our travel consultant, Sophie, who all did a stellar job. Sophie did an excellent job of customizing our 9 day trip to China. We changed our mind so many times and she kept changing the quote and giving us more options. All our questions were answered very promptly and she arranged everything. We didn't have to worry about a thing! Our guides: Selina (Beijing), Celine (Xian), Snow (Chengdu) and Miko (Shanghai) provided us with comprehensive commentary of all the heritage sites with a great mix of information and humor. They were always ready to collect us upon arrival at each of the destinations (sometimes even as early as 05:30am). They would always be flexible around each of the sites if we wanted to diverge from the preset route. They also ordered taxis for us on non-tour days, selecting items from the food menus and taking photos for us. Whenever we left the hotels early, they would always ask for a prepacked breakfast for us which I thought was extremely thoughtful. The guides played a pivotal role in a great trip.
Thank you so much TCG!"
Nicky and Nushie
- Page 1 of 2