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2019 Customer Reviews

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  • Clients: Andrew
  • Country: Canada
Sep 22,2019
1/8
Tour Shanghai, Xi'an and Beijing, what are you waiting for?

I sent a request with what cities and dates arriving and departing and Wendy (travel Planner) did all the rest. She came up with an itinerary that we were happy with, it took some emails back and forth for clarification but replies were very timely. This was a private tour arrangement for 2 first timers to China.

Each city had it's own local guide (Shanghai guide Ocean; Xi'an guide Celine; Beijing guide Mathew) and special shout out to the drivers that navigated the chaotic traffic(!), they all made the experience enjoyable especially hearing from locals that live in the city. All the attractions that we visited were spot on and met expectations.

Hotels were very conveniently located and the accommodations and breakfasts were all great. Metro system is very easy to use and inexpensive. Local cuisine was inexpensive and tasted delicious too!

I can't wait to arrange the next trip to see more China destinations!
  • Clients: Steve Moran
  • Country: United States
Sep 22,2019
From start to finish, our 14 day tour with Travel China Guide was outstanding. The guides were all very knowledgable, friendly and went out of their way to help anyone with a problem or special need. I would single out Maggie, Jacky, Tracy, Jeff and Wendy and Pulan especially.
The hotels were all 5 star with clean room, excellent food and efficient staff. The river cruise was also 5 star in all departments. At each step of the way, guides were ready to help us to our next destination and waiting to greet us upon arrival.
Of course, the sites selected for us to visit were the highlights of any trip to China. From the Great Wall and the Forbidden City, to the Terracotta Army, Summer Palace, Panda Bears, and Xi'an City Wall to the fabulous Shanghai skyline, it was one fantastic experience after another.
And don't forget the Chinese people themselves who are so friendly, curious and accommodating.
I can't wait to visit China again.
  • Clients: Tilak and Thusitha Goonetilleke
  • Country: Australia
Sep 21,2019
1/15
Thank you Travel China for making our trip a memorable and successful tour. Service your team provided from the time we were picked us from the Airport and dropped us at the departure was excellent. All the hotels selected(Four Star) were very good. Breakfast provided by hotels had so many options. Guides were very professional and well educated on the historical and cultural information and helped us with all our requirements. We were provided clean and luxury vehicles with experienced drivers who were very professional and very kind. Travel China Guide team had organised for us to try various meals offered by local restaurants specific to that area which we really enjoyed. We take this opportunity thank Travel Consultant Selina Wu who organised our tour and all the Guides Kitty-Beijing, William-Shanghai, Susan-Guilin, Lola-Xian, Peter-Luoyang and Claire-Chengdu, who took good care of us during our tour in China.
  • Clients: Deborah Azoulay
  • Country: Canada
Sep 21,2019
My husband and I have just returned from a 2 1/2 week tour of China that included Beijing, xi’an, Guilin, the Yangtze River cruise and Shanghai. This was a fantastic trip during which we saw so much beauty. It was very informative and fun. We have to thank our wonderful tour company Travel China Guide which made a tour for the two of us, providing guides and drivers for us in each place. Everyone was great! We are older and had special needs and all the guides were not only knowledgeable about China and the sites but also flexible and helpful beyond our expectations. Really everyone working for this company was perfect. That may sound overdone but it is true. Brian in Beijing made it possible for me to walk on the Great Wall although I am 73 . Jeff in Shanghai arranged a trip to a hospital for my husband when he needed to see a doctor and went to a lot of trouble to get a wheelchair for him at the airport home. Lee in Guilin not only had bottles of water ready for us every day but took them home the night before and put them in her freezer so they would be cold. Jacky in Guilin made out trip to the Terra Cotta warriors easy and memorable. I highly recommend this company!!
  • Clients: Sanjay Dandia
  • Country: India
Sep 20,2019
I discovered TCG through web search. I started planning & negotiating our vacation with multiple agencies in USA. Also, since my parents from India were going to go with us & we had special food requirements, I was talking to some tour agencies in India as well. TCG was extremely helpful in answering all my questions and customizing our trip. We had special needs (strictly vegetarian food, wheel chair, group of 8 from 10 yr old to 80 yr old, etc). I was also very nervous about making a wire transfer to pay for the trip. I preferred credit card but eventually TCG convinced me to wire transfer. To my surprise, TCG confirmed the payment of funds within 24 hrs. We were extremely pleased with our guides in all cities. They spoke very good English & were knowledgeable about the places we visited. Each one of them had a unique and personal approach which gave us a good cultural experience. They were extremely helpful in meeting all our needs. They received us at the airport and were with us until we boarded the flight for the next city. Restaurant choice in each city was excellent and we enjoyed the food in each & every place. TCG delivered what they had promised.
  • Clients: Siti Marina
  • Country: Indonesia
Sep 20,2019
1/2
I booked 2 days-Beijing small group tour. First time visiting China. I was a solo traveler, and more interested in this tour because it was said no shopping, and it's true. But don't worry, you can steal a lil time to go to souvenir shops in the destinations.
As expected, I was at different small groups for the two days, and my itinerary was adjusted due to government activities in Tian'anmen Square on the 1st day. All of the participants were picked up at our hotels, no delay.
Day-1 was guided by Kitty. She's very nice and attentive. She has many stories about the attraction. First we passed the Tian'anmen Square and because of the readjustment of my itinerary, I was transferred alone to another guide, Maggie, who brought me to Hutong area to get on a rickshaw, passing Huohai Lake and visited local family there with another guide. Then Maggie took me back to Kitty and we went to Jinshan Park, Temple of Heaven and Summer Palace with the former group. We couldn't see local people doing Taichi etc because the practice is only done in the morning. Kitty was helpful to take pictures of us and bought snacks since we decided to delay our lunch. The tour also provided bottled water. Eventually, I planned to have dinner in a vegetarian restaurant which Maggie informed me before, and kindly Kitty arranged the driver to drop me in front of the restaurant. So convenient :)
Kevin was my guide in the day-2. He's punctual, very friendly, and knowledgeable with all the attractions we visited. The places we went to were Tian'anmen, Forbidden City, stopped by at Olympic Stadium to take some photos, then went to Mutianyu Great Wall. Kevin gave us enough time to do our selfies, even help us to take our photo.
He bought us refreshments but wouldn't give us any without giving us quizzes beforehand :) Bottled water is included in the tour.
The best part was visiting Mutianyu. For lunch, we had it in Subway in Mutianyu, they had veggies menu. Before that, Kevin helped us buying tickets (since it's not included) for chair lift ride to climb up and toboggan to slide down the hill. That was fun! Guess what, Kevin also went with us to walk along the Great Wall. He didn't have to, but I think he was 'fond of' us ;) that's why I had some photos of mine and the group at a good angle courtesy of him. At the end of the tour, some of us wanted to continue visiting some places so Kevin asked the driver to drop us in the nearest subway station to those places.
Overall, couldn't ask for more, we had funtastic experiences with this tour and guides. Thx!
  • Clients: Brenda M
  • Country: Australia
Sep 19,2019
Having always been independent travellers, we had some hesitation in booking a conducted tour but our 14-day small group tour surpassed all our expectations. From the start of our booking with TravelChinaGuide we were impressed with their prompt, friendly, efficient and informative replies to our many e-mail enquiries. This concern for their guests continued throughout the trip - the guides and their drivers were punctual, the mood on the tour bus was always cheerful, instructions were given clearly, together with a feast of interesting commentary and anecdotes and they guided us quickly and expertly through crowds and long queues at the busier locations. Our visits to the main cities were interspersed with more personal experiences - three visits to Chinese homes, lessons in Chinese paper-cutting and calligraphy, delicious meals where we got to know our fellow-travellers better and helpful suggestions as to what to do when we had time to explore on our own. Our guides assisted with check-ins at airports and stations and we were always met by a guide on arrival in a new and untrue familiar city. With this superb organisation we were able to relax and enjoy an amazingly interesting and varied holiday with no anxiety or time pressure and had the fun of sharing it with a group of like-minded travellers. We came home with a store of amazing experiences, new friendships, a new interest in China and a dream to return some time in the future. We would without hesitation recommend a tour with TravelChinaGuide to our friends and family.
  • Clients: Mark deGaris
  • Country: Australia
Sep 19,2019
China is a country full of amazing history and wonderful architecture and it is a delight to see this part of the world, not only through our eyes as tourists but through the eyes of people who not only live there but are happy to share their wealth of knowledge and personal stories. Both our guides were excellent. Our sincere thanks go to Sean in Shanghai and Mrs. Wang in Pingyao, and Datong. Both were a delight. We are always grateful for the mixture of highly professional, friendly and reliable service that our guides provide. They are a credit to your company. We appreciated all the efforts that the guides put in to make sure that our trip was as enjoyable as possible. Through honest discussion with Sean, after he had asked us a few questions to get to know us and what we really liked to see, we decided (with his help) to change part of our itinerary and we are so glad that we did. Mrs. Wang was a wealth of information and we would have liked to have been able to spend more time with her. We cannot thank her enough for what she did to make our trip on the train, from Pingyao to Datong, as comfortable as possible. There was a slight mishap with bookings and expectations and she went as far as to give up her own seat so that we could be in more comfort. This was done without fuss or embarrassment. It must be extremely difficult to satisfy the wide differences and needs of tourist from all over the world and our guides make it look so easy and effortless. They are to be congratulated.
  • Clients: Jeremy J.
  • Country: United States
Sep 18,2019
I've used Travel China Guide 3 years in a row to visit a total of 4 different countries (China, Vietnam, Cambodia, Sri Lanka). I've been very impressed with the level of service and value I've received from the company and totally pleased with the quality of the tours I've received. The service reps I've worked with (Wendy Lee and Angela Li) are very helpful, always available for questions (I once had to ask for advice while a surprise typhoon was entering the area I was traveling through), and they respond very quickly. Each of my tours was customized and both Wendy and Angela provided multiple itineraries for me, and never had problems making requested changes in the pre-trip planning process. It can be difficult sometimes to choosing among the many tour companies available online, but I'm really glad I took that original chance on Travel China Guide. I am fully planning to use them again next year for another international trip.
  • Clients: Margaret
  • Country: Australia
Sep 18,2019
Thank you to Cindi Ji, Emily Xin and all the staff who we communicated with at TravelChinaGuide Tours.

Your team assisted us in making prompt arrangements for our 2 day Beijing Small Group Tour (no shopping)which was a great experience all round.

Our first day spent with our guide Maggie, was fantastic. We visited the Temple of Heaven, the hutongs (with a rickshaw ride also), Jiangshan Park, and enjoyable lunch stop, and then a visit to the Summer Palace. Thanks Maggie for your positive, energetic and informative commentary.

Our guide for the second day was Kevin. Our tour involved a visit to Tiananmen Square, the Forbidden City, and then we traveled to the awesome Mutianyu section of the Great Wall. Thank you Kevin for your interesting and informative commentary.

Overall, we thoroughly enjoyed the opportunity to join a small group tour.

Thank you again to all concerned.

Kind regards,
Laurie and Marg
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