2018 Customer Reviews
- Clients: George & Shirley Bekey
- Country: USA
In general, we were VERY PLEASED with the services. The guides met us at the airports, they were friendly, the drivers were helpful, and schedule of itinerary was very interesting. We do have some specific comments:
1. Regarding the guides: Angel (the guide in Guilin) was truly outstanding. She was very helpful. Her English was excellent so we appreciated a chance to discuss with her some of the details of our journey, the historical background, etc. She helped us with checking our baggage, in the hotel, etc. We truly appreciated Angel and we hope to convey our compliments to her.
2. The drivers: The best and most thoughtful driver was Mr. Yen in Xian.
3. The food: In general, the meals were quite good. Our favorite meals were the Dumpling banquet in Xian and the Farewell lunch in Shanghai. TCG warned us about the food on the Li River boat, but we found it quite good, with great variety and good flavors.
4. The hotels: The hotels were good. The Sofitel was rated as 4 star, but its facilities and service were as good as many 5 star hotels.
5. The most outstanding parts of the tour (for us) were the Terracotta Warriors, the Li River trip, the visit to the farmer's house, the Shanghai Museum, and the Confucius Temple.
We will be happy to recommend travelchinaguide to our friends.
- Clients: Bob & Fran
- Country: United States
The company provided excellent value for the money. They allowed us to be a two-person group, without dozens of others we didn't know. They met every flight in every city, and despite traffic, they were never late for any event. They have knowledgeable local guides who speak good English. They arranged meals at good restaurants, and excellent shows in the evenings. We will certainly use this company the next time we come to China!
- Clients: A. F.
- Country: united states
My friend and I had a wonderful time on our trip to China. We thought your service was the perfect way to get an introduction to this country. It was nice to leave all the details to the trip and to be able to relax and enjoy the trip. We thought the journey was an excellent value. We were impressed at the quality of the hotels and food, and the knowledge of our local guides. We learned so much about Chinese history and culture! Our guides were so patient and helpful in answering our questions and accommodating our special requests.
Our only suggestion would be to allow a little more free time in each of the cities. We would have liked more time to explore the city streets, markets, or just relax at a cafe to enjoy the atmosphere. On the other hand, there is so much to see, so we were glad that the itinerary was full.
We have already recommended your tour to several of our friends. Our compliments on a well-run service!
- Clients: Kenneth
- Country: USA
Extremely satisfied. Timely support and answers to questions. Friendly and personable service.
- Clients: James Dowden
- Country: South Africa
I would like to thank all at TCG I have had one of the most wonderful experiences for vacation I have ever had. Right from the word go, when I was met at the airport until the guide Tracy waved me good-bye.
The hotel was excellent, the choice of restaurants and food excellent. The different places we visited were well planned and thought through. Tracy the guide was extremely friendly, knowledgeable, considerate and was flexible. She made the whole trip an absolute pleasure and seemed to make the whole experience run as if it was a well oiled machine. She is a credit to TCG organization.
Next year I will taking another holiday for between 14 - 20 days and I will most certainly be coming to China Travel Guide to organise. One again, thanks for a truly great experience.
- Clients: Camille L
- Country: Syria
First of all, we congratulate Travel China Guide on an excellent, well organised and interesting trip. Their services have been super, from meeting us at the airport until our final destination.
We were lucky to join a group of various nationalities, we became a big family. As everybody was on time, so we had enough time for the sightseing spots. Meals at all restaurants was with a wide selection of choices, so we never went hungry even if we don't like such kind of food. I enjoyed the Dumpling banquet in Xian. The hotels were very comfortable and had an excellent breakfast. The guides have been very knowledgeable and helpful. Drivers have been very kind and kept buses clean.
Surely we recommend Travel China Guide to everybody who like to visit China. We are grateful for their kind assistance.
- Clients: Dan & Helén Larhammar
- Country: Sweden
Professional in every respect! Excellent suggestions for our trip and superb guide/driver! Especially the knowledge of local culture and restaurants was appreciated. This was the third time we travelled with TCG and we look forward to doing it again. Our guide/driver Bill Wang was very nice and with good knowledge and provided superb service.
- Clients: Pamela Sanders
- Country: United States
I want to thank TravelChinaGuide for the amazing work they did preparing for our journey of China. In a private tour with a group of 40 traveling together i was worried about the many details required for our large group. They pulled this off flawlessly. We thoroughly enjoyed our visits of Beijing, Xian, Guilin, and Shanghai.
Their expert planning arranged for us of seeing all of the major historical and cultural sites in clean modern coaches with outstanding drivers. We never waited in lines as our two guides worked together to keep us moving while handling all of the logistics behind the scenes. The hotels were all first class as well as the outstanding meals they arranged for us. Two of our highlights were the Shanghai Acrobat and the Tang Dynasty Dinner Show.
Our staff appreciated the ability to make changes throughout the day when we wanted a little more time at one location or less at another. Our guides were so willing to adjust to meet our needs in each city.
If we could change one thing it would have been to add a third day in Guilin. We thoroughly enjoyed this relaxed and beautiful region of China.
We have a wonderful lifetime memory due to the excellent services. Many thanks to our guides and amazing drivers who made us so welcome in beautiful China. I would recommend TCG to any group traveling to China.
- Clients: Mitchel
- Country: U.S.A
We were extremely pleased with the arrangements Travel China Guide made. The guides and drivers were on time every day and were knowledgeable. We are vegetarians (we do eat fish) and were concerned with the dining arrangements, but the agency did a great job accommodating our needs and the meals were wonderful. They exceeded our expectations. And there was enough food for 6 people even though there were just 2 of us. We had requested booking 2 Banyan Tree hotels (in Shangri-la and Lijiang) and they were absolutely amazing. The best hotels we've ever stayed in!!
Each of the guides checked us in for our flight and then walked us up to the security gate at the airport.
Overall the meals were very good. We thought the lunch at the Tibetan restaurant in Shangri-la was wonderful. Very interesting choice of foods in a local charming restaurant.
All the guides were good. We would like to commend Celine, our guide in Xian. She was very knowledgeable, friendly and accommodating. We highly recommend her!!! She's a doll!!!! She gave us a great overview of the history of the area.
We also particularly liked our guide in Shangri-la, Ma. She brought us to a local farmer's home which was very interesting. Alvin, our guide in Lijiang was nice enough to walk us through the old town and orient us.
The cars were all clean and the drivers were good.
We would definitely use their services when we return to China!
- Clients: Jill Fischer
- Country: United States
The guides were ALL excellent and knowledgeable and did so much for us to make our trip wonderful. The English used was perfectly adequate for our visits. They are ALL very knowledgeable.
ALL cars were very clean and comfortable and all drivers were very professional. We would particularly like to commend Mr. Gau in Beijing, who was especially personable and pleasant.
Maggie, our guide in Beijing is a delightful young woman who was able to teach us a great deal about every site that we visited while we were in the Beijing area. Celine, in Xi'an, likewise, is a lovely and intelligent young woman who shared her knowledge of and enthusiasm for her home city. William, in Guilin, is a very experienced and caring man who could not have done more for us while we were in his home city. He, too, taught us so much about Guilin and Yangshuo. We truly enjoyed our time with these guides very much.
What I would say further is that prior to this trip we did not know anything about Chinese travel agencies and did not know anyone who had ever used one. It seemed an unusual thing for us to do but after research, we decided on TravelChinaGuide because of the attention to high quality meals, tours balanced with seeing the major sights/entertainment opportunities/and cultural experiences. We were not disappointed from our first moments in Beijing until we left Shanghai. All details were thoughtfully taken care of, we had flexibility with every city, and all of our experiences were absolutely wonderful. We will truly never forget our trip and the guides that so carefully and kindly looked after us. Thanks to all the staff at TravelChinaGuide. We will travel with them again in the future.