2018 Customer Reviews
- Clients: Mr. Stanley Jackson & Ms. Mari Cole
- Country: Canada
- Itinerary: 16 Days Trip to Shanghai - Yichang - Yangtze River Cruise - Chongqing - Xian - Beijing
Mar 19,2018Good morning: Thank you for asking for our opinion.
We have nothing but praise for Kelly Wang our travel consultant. We have not had any problems or concerns. Everything has gone very smoothly and we continue to be very impressed in every respect with the service provided by TravelChinaGuide Tours.
I have travelled with TCG in the past as one of a group of six friends and relatives. It was a wonderful experience and I shared my opinion online with quite a few others. Some of those even sent me their thanks for my opinion and said that TCG was as good as I had said or even better. I think better would have been a difficult task!
We look forward to our upcoming trip and I am certain it will be a delightful experience!
Thanks Again......Stanley Jackson (and Mari Cole)
- Clients: Mr.Rex Adams III (8 travelers)
- Country: United States
- Itinerary: 18 Days Private Tour to Shanghai - Zhangjiajie - Fenghuang - Beijing - Xi'an - Chengdu - Guilin - HongKong
Mar 19,2018Thank you. I am extremely satisfied in my experience with TravelChinaGuide so far, and with Emily Xin our agent.
At the beginning of the process I gave her a long list of destinations. She arranged an excellent itinerary for my group, and has been very helpful in making changes to it as our plans have evolved.
I have asked her many questions throughout our planning time, and she is very responsive. I believe she replies to my emails as soon as she gets them.
Our trip was complicated by having several different families who are on different schedules, and who decided at different times to join the trip. Emily has been excellent at accommodating all of us and she has been very patient through the whole process.
We are really excited to visit China in a couple of weeks. This will be the first time for all of us. I have been trying to learn some Mandarin and also to learn as much as I can about China and the places that we're going. I'm sure it will be amazing.
- Clients: Ms. Gayle Eckert & Ms. Emily Turner
- Country: United States
- Itinerary: 11 Days Small Group trip to Beijing - Xian - Guilin - Shanghai
Mar 19,2018Sophie Yang was wonderful! We enjoyed working with her as we decided what tour we were going to take. She assisted us with our plans (at the end of the tour) and gave us directions to Shanghai Disney.
Sophie had to deal with my last name as Turner and also as Eckert and with a bit of communication back and forth she understood we were the same person. I appreciate her getting some needed information for our Visa's that only had my name on them and not my daughter, Emily's. She corrected this very quickly and we were able to get the necessary documents sent off correctly.
Sophie even responded to an email on the weekend telling me she would respond on Monday morning to all my questions.
We appreciate Sophie Yang and her attention to details and getting everything in order for us.
Gayle Eckert and Emily Turner
- Clients: Mr. Ralph Tan (4 travelers)
- Country: Singapore, United States
- Itinerary: 15 Days China Tour to Beijing - Xian - Shanghai
Thank you for writing us. Our experience so far has been excellent! Everything went smoothly.
I wanted to ensure Abbey gets proper recognition for her exceptional efforts and professionalism in organizing this family trip for us. Our travel itinerary was a little complicated as it involved four people flying in from three different parts of the world. We have changed the itinerary several times and Abbey was most patience and prompt in answering all of our queries and requests. Two months and 20+ emails later, we finally settled on a nice tour tailored for us. Abbey has been instrumental in making this happen.
Abbey is a credit to you and your company. Please extend our gratitude and satisfaction in her outstanding customer service. If this is a preview of what lies ahead, I am sure we will have a wonderful time in China.
- Clients: Ms. Sharon Hoffman-Eichler & Ms. Barbara Hardin
- Country: UK, United States
- Itinerary: 4 Days Trip to Beijing
Mar 9,2018Dear Kelly,
The trip was amazing and I believe it was down to our wonderful guide, John.
He was there smiling and welcoming us at the airport. It was his day off and he still took his time to get us to the hotel and also to drive his own car that evening to take us to a show.
The hotel, New Otani, was wonderful. Very comfortable.
The highlights for me were the Forbidden City, Great Wall and the hutong visit. The meals were outstanding!! John knew all the great places
John was very sweet, knowledgeable and helpful. He made the trip fun and relaxing and nothing was too much effort for him.
I will go on TripAdvisor when I am a bit more rested, but I want to thank you for a wonderful experience.