I am very, very pleased with my transaction with travel china guide. The website is intuitive and easy to navigate. Ordering tickets for the train was easy. I opted to have the tickets mailed to me, and that was a great decision. I live in China, but it would have been very difficult for me to pick up the tickets at the train station. by having the tickets mailed to my apartment, I was saved a lot of time. the tickets arrived within four days of the purchase. When I emailed the agent to ask a question, I got a response in less than a day. Your services are excellent, and I will be using them again in the future. My train journey was overall good. I left from the train station in Wenzhou, Zhejiang Province. The station there is quite small and easy to navigate. Finding our gate was no problem. We left in the morning on a weekday, the lines were short. The train ride was pleasant, first class berth is comfortable and clean. Shanghai Hongqiao Station is very large, and a bit hectic. It was very, very crowded. I was confused by the Metro map, the map that was supposed to be in English was not displayed correctly so I could not read it. The lines to get a metro ticket were also very long. I should have emailed the hotel and asked them to arrange a shuttle to pick me up, but I did not. The taxi line was very long. I ended up taking a shuttle offered by a tourism company. This was a bit expensive, but the ride was quick. My trip back, coming into Hongqiao was not as hectic. Because I had seen the examples on Travelguidechina's website, I knew what to look for on the sign boards and easily found my boarding gate. The ride back to Wenzhou was uneventful and comfortable. Thank you for providing this wonderful service, it has been profoundly helpful to me.
- Clients: Ms.SCHWARTZ
- Country: United States of America (America)
Travelling by high speed train between major cities is easy. Everything is well indicated and you cannot go wrong while you are only allowed to get on the platform when the train is about to arrive. On the major stations (i cannot speak for the smaller ones) have signs and indications in English. The stations are very well equipped. The high speed train was very comfortable and punctual. On one journey we had booked first class but were "upgraded" to business class. Announcement in the train is also in English so you can be prepare in time to get off the train in time. Booking procedure: easy. The printed out confirmation could without problems be handed over in the ticket office and we received our tickets. Helpful: The reminder sent by your office a few days for travelling in our e mail with another copy of the confirmation. Resum: Next time I travel by train in China I will book again with your company. Travelling by high speed train in china is very comfortable and relaxed. Just one small point for improvement: You can only use paypal (In the Netherlands it is hardly used, I had tot create an account) so i would advise you to make payments by visa or credit card possible.
- Clients: Mr.Hagedoorn
- Country: Netherlands (Holland)
Booking was really easy, putting our passports online was simple, we got out tickets the moment we arrived at our hotel! Your service was as excellent as it was simple and easy! I was a bit afraid when we arrived at the station, not knowing how long it would take to cross all the security barriers. But everything went OK. The trip in itself was very confortable. My only remark concerns the little bag of food we were offered on the train??a bit odd! It is very interesting to cross China by train, as you can see what is happening aside from the big cities. I would recommend this experience to anyone curious of your country! Thanks again for everything.
- Clients: Mr.Peter Van
- Country: France
I am very sastified with the booking of my 2 train tickets with you. It was very easy to pick up the first ticket at the railway station in Shanghai. People are always helpfull to show you at wich counter you have to go. For the second ticket I asked for a delivery at my hotel, it arrived on the next day of your shipping message, just as we arrived at the hotel. Trains in soft sleeper are very comfortable. Some are older than others but the sleepers are good and the bed sheets super clean The toilets and bathroom are ok. I like the conviniency of having boiling water in self-service to prepare ones own tea or noodle instant soup during the travel. The railway stations are well organised with several waiting rooms releated to the different trains, reminds of the boarding procedure of the airports. The boarding is some times a little bit stressfull, because some chinese people want to be the first boarding in, so it is better to wait a little before standing for boarding. My second train was coming from an other town and I was a little bit scared about having enough time to get in the train with all my lugage and all those poeple! But it was so good organised that it was no problem, they let us come on the platform some 15 minuts before the train came and asked the people to built a trail in front of the right place where ones own carriage will stop. There is an employee responsible for each carriage helping to climb in with the lugage. It was a good experience, that I prefere to the plain. I will use the train again.
- Clients: Ms.S U
- Country: France
Hello I just wanted to write to say thank you very much for your help and assistance during our time in China. The service you have provided has been excellent and of the highest professional standards. You have answered all emails quickly and efficiently and have made our time in China much more enjoyable without the trouble of arranging the tickets ourselves. You always did what you said you would do which is very important and we are grateful. We would be more than happy to recommend your services to any friends and family coming to china. If there is anywhere else we can provide a formal review of your services we would be pleased to do so. kindest regards Dan & Rhian Hiles
- Clients: Mr.Daniel Hiles
- Country: United Kingdom (Great Britain)
My journey was a wonderful experience from start to finish. Amy dealt excellently with my booking. When I arrived at my hotel, they informed me that a parcel was delivered for me (my ticket! No hassle, no worries).
When I got to the station, my train number was on the board and along with the check-in gate. I asked at the information desk too, just to be sure I had it right, they were very helpful.
The check-in was a little confusing, I presumed that meant I had to do something prior to departure but actually, it is just showing your ticket before you go through the turn-style, onto the platform. About 30 minutes before the departure time, your number goes from yellow to green and the staff opens the check-in.
The toilets in the station are not great, but the toilet on the actual train is fine ( I was in first class, but presumably they are all the same). I had an excellent first class seat that was actually in the business class area. The staff was really lovely, serving tea when we boarded, soft drinks later and then lunch. I was also provided with slippers to make the journey even more comfortable.
Thanks China travel guide for an unforgettable experience!
- Clients: Ms.Sharee Ann Basdeo
- Country: Ireland
I must commend the speed of your customer service at answering questions. Your agents were very good at answering questions quickly.
A group of four foreigners traveling to some of the most popular tourist attractions on the busiest week in China. I have heard figures of 120-300 million people travel on the National week long Holiday - what is 4 more? Every one told us to "re-schedule," "don't do it!" But given a tight itinerary we persisted - and honestly I'm glad we did! Yes it was crowded - immensely crowded, and yes there were a few lines at the great wall, the terracotta warriors and the Forbidden City but TCG were able to find us the tickets we needed on the trains we wanted for the times we desired. This allowed us to relax and enjoy the sites, the scenes and the masses of people without concern of scrambling for tickets. The bullet train was a pleasure from Shanghai to Beijing and the sleeper from Beijing to Xi'an was perfect for some shut eye before arriving fresh at your destination. Although I must admit bring some ear plugs for a perfect night sleep.
- Clients: Mr.Edward
- Country: Australia
Good morning Joyce and Daisy of TravelChinaGuide,
I rate the service from TCG as excellent. The very best!.
I made 3 overnight train trips while in China. All arranged by TCG.
Each trip was in a 4 berth sleeper and all were great.
I was traveling alone and do not speak Chinese, and the other people in the cabin did not speak English. But I had a Chinese phrase book and we were all able to understand each other using the phrase book.
Each train trip was wonderful and all of the people I shared the cabin with were also great people. China is a very nice and safe country and I will visit again soon.
Thank you TCG for all of your help.
Kind regards - Trevor Rainham
- Clients: Mr.Trevor Rainham
- Country: New Zealand