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2015 Customer Reviews

  • Clients: Mr. Sekhar Sarkar & Mr. Sujan Ghosh
  • Country: India
  • Email:
Dec 21,2015
Dear Lexi,

Firstly, we would like to convey our heartfelt thanks to you and your Organization to give us a memorable trip. Due to some of our emergency nature of works as well as due to some unavoidable circumstances, we could not able to write you in time though it's late however it is a Universal Truth that ' Better Let Than Never'.

It may be noted that all the service provided by you were in very much impressive and memorable to us. In question of service of your guides are also very much impressive to us as because the punctuality, smartness, attendance, behavior, friendly attitude of your both young energetic guides, Candy (Beijing), Lily (Xi'an) were very much helpful to us, never we feel we are in aboard. The service and behavior of your drivers were also satisfactory. All accommodation arranged by you were up to the mark. We are very much satisfied your services. We gathered some knowledge about China through your guides always they were help us in every respect. We will send you some photo graph very shortly which may publish in your website. In near feature we are in impression that we will visit your country with 10-15 heads and all arrangement should be made by your Organization. Your help and valuable advice will be required at that time. It is expected that you and your Organization will be help us.

We pay our complements to both of your guides (Lily & Candy) as both of them were exceptionally helpful during tour.

Thanking you,

Sekhar Sarkar
Sujan Ghosh
  • Clients: Mr. Gary Vipond, Ms. Cynthia Vipond, Mr. David Fielding & Ms. Cecily Fielding
  • Country: Australia
  • Email:
Dec 21,2015
Dear Abbey,

Our apologies for not doing this sooner but it has been very busy since we returned from your country.

We had a wonderful trip with your company and were overall most impressed with the whole booking procedure and the execution of the tour in each city. The hotels and meals were of a high standard, even those where the guides organized and we had to pay.

Most of the guides went out of their way to ensure we were well informed and being flexible to cater for our needs. Of course it would have been nicer to have more time in some places.

We did get a little tired of the many museums and would have preferred some more local market time. But there are no complaints.

Thank you for a most interesting and memorable time in your country. Our very best to you and your guides. A job well done.

Kindest regards

Cynthia and Gary Vipond
  • Clients: Ms. Heather O'Neill & Ms. Marara O'Neill
  • Country: New Zealand
Dec 16,2015

Hi Abbey,

Thanks for your email. My mum and I thoroughly enjoyed our holiday and had so much fun. I thought the tour was very well organized and was very satisfied with the hotels and drivers and cleanliness of the buses/transport.

Meals
The restaurants in all cities provided delicious food and I enjoyed the meals. In Xi'an I particularly enjoyed the dumpling banquet and the lunch in a local family home.

Guides
Beijing- Sara was our guide for three days and knowledgeable about the sights we visited. Sara was also flexible and her experience of dealing with groups was excellent. Sara was also personable with a fun sense of humor.
Xi'an - Celine was our guide while in Xi'an and she was also excellent. Celine took particular care to ensure the group members with dietary restrictions were catered for and no request was a problem. We rode bikes on the city wall and Celine was patient and watched our bags so we could enjoy ourselves. Celine was friendly and welcoming.
Shanghai - Joyce was also very personable and professional and provided real life insights into life as a Shanghai local.
Overall, the guides I met on my trip were fantastic!! The guides did provide time to complete the feedback forms and were not pushy.

Booking the tour was very easy and my emails were responded to quickly. I would recommend to my friends and will definitely look to use Travel China Guide again when I visit other parts of China and India.

Thanks for making my holiday so easy.

Kind regards

Heather O'Neill

  • Clients: Ms. Charling Fagan
  • Country: United States
  • Email:
Dec 7,2015

Dear Lydia,

We were very pleased with all the arrangement TravelChinaGuide made. Our guide Arthur was excellent and provided us with a lot of very useful information. He was also very knowledgeable.

The hotel in Guilin was wonderful. The hotel in Yangshuo was fine, but more tired than the Guilin Bravo. Location of both hotels was ideal.

I would definitely use your agency and recommend it to others.

Charling

  • Clients: Mr. Krishanlall Jagernath & Ms. Jayothee Ramlal
  • Country: South Africa
  • Email:
Dec 7,2015

Dear Lydia,

We had an awesome holiday. Every aspect of our holiday was perfectly organized by your company. There was nothing we would have done differently. The guides were superb. The meals we enjoyed have changed my mind forever about Chinese food! I have directed many would be travelers to the your website. Your thoughtfulness in organizing a surprise birthday cake for my husband, complete with candles and serving utensils really touched us deeply.

Thank you very much. You all deserve the best China tours reviews. We will also write reviews on TripAdvisor. Keep up the good work.

Kind Regards,

Krishan and Jyothi ( South Africa)

  • Clients: Mr. Robbin Rowe & Ms. Ann Rowe
  • Country: Canada
  • Email:
Dec 4,2015

We arrived at the airport in Beijing and we were met by our guide, Kevin. He walked us to the car (actually a van) how could he have known we'd have so many luggages? We met the driver and were driven to our hotel, The Days Inn. On our way there Kevin reviewed the itinerary with us and once we arrived he made sure we got checked in with no problems. It was very reassuring to have him there with us. We went up to our room settled in- our room was comfortable and offered all the amenities. We went to find a place for dinner and we were pleased with a local restaurant right by the hotel. All in all a great start to our excursion in Beijing.

We came home and watched Transformers-Age of Extinction-and recognized quite A few buildings we had seen recently in Hong Kong-very timely and quite funny!

Nov.11
This was our first travel day. Kevin was always punctual. He provided some history of the places we were going to see as we drove to the first location.
We headed out to Tien-Amen Square, the Forbidden City then to the Hall of prayer for good harvest! We then asked to be dropped off at the Pearl Market where we bartered for goods! Kevin provided great advice on bartering and was sure that we understood how to get home via taxi- he made sure we had a card indicating the hotel address.

Nov. 12
Kevin always provided great information, was open to questions anytime and if he didn't know the answer he would quickly find the answer for us. He provided information about his life in China which we really liked. We went out to the Great Wall (talk about a steep walk up and down) amazing!! We saw the valley between the mountains and the 3 inner walls before we got to the Great Wall. This was to protect the Chinese from the Mongolians and the Manchurians. Then we went to the Sacred Walk... Entrance to Emperor Ming's tomb of the Ming Dynasty ...Where we began our walk to the underground Ming tomb- 200 steps down. Huge tomb which was built 30 years before he died and also for the 2 Empresses. And because he had sex with the maid and she had a son who succeeded Ming, the maid became Empress by default. His wife was also the Empress...
We then drove about an hour back to Beijing.

Nov. 13
Breakfast at the hotel, checked out, and on our way to the pearl factory, then the Summer Palace- most beautiful gardens in Beijing. Summer Palace built in 1750 by Qing Emperor for His mother's 60th birthday. Kevin was again on time and assured we would be at the airport in good time; not only were we driven to the airport, he escorted us in, made sure we got checked in and walked us as far as he could to our gate!

This was an amazing experience; we would recommend the tour Company and Kevin! Thank you for making the last leg of our trip so memorable!!

Ann Marie and Robbin Rowe

  • Clients: Mr. John Brown & Ms. Margaret Brown
  • Country: UK
Dec 1,2015

We were VERY SATISFIED with the guides, drivers, meals, hotels, and the trip as a whole. It was what we had hoped for in every aspect. And we would thoroughly recommend your company to others. One 'problem' we came across that affected not us but others in our party was dealt with rapidly and efficiently by the guide who met us off the train. We were impressed that he was able to contact someone without delay and was able to sort out the arrangements without too much annoyance.

All our guides were of very high standard. And their English was first class. They were very aware of our (western style) needs and made every effort to make our trip comfortable and pleasant in a country so very different from our own.

I am in the process of sorting out photos - they are on the wrong machine at the moment! I have to move them across. But I shall send you some. What I would like to share is how this trip worked really well, despite the differences in cultures and lifestyle. And how well you at Travel China have understood how to make it all work! Well done!

Regards

Mrs. Maggi Brown
Mr. John Brown

  • Clients: Ms. SUSAN SANTOS & Ms. I-JUNG TSAI
  • Country: United States
  • Email:
Nov 27,2015

I loved my trip! For the low price you pay, you get exceptional hotels, food and service. You don't really have to worry about anything. They take you to and pick you up from (and check you into) the sites, the hotels, and the airports. If anyone I know were planning to go to China, I would absolutely recommend this tour company.

The booking agent was very easy to communicate with. We paid in full ahead of time and received a good discount.

My favorite guide was Candy in Beijing. She had such a great personality. My least favorite guide was the man in Guilin. I cannot remember his name, but his English was not so good and he did not give us many options of what to do with our free time.

One recommendation is to have the guides be more clear on the options when you get to a site. For example, when you go to the Great Wall, say 'If you go to the left, the climbs are steeper, but if you go to the right, you will reach the highest tower.'

Thanks for a wonderful vacation!

Susan from Houston, Texas, USA

  • Clients: Mr. John Hubbard & Ms. Christine Hubbard
  • Country: UK
  • Email:
Nov 24,2015
We would like to thank you for the fantastic visit to China. From the moment we were met from the airport to the end of the holiday, we were looked after really well. The hotels were great, with lovely big beds and plentiful breakfasts. The Beijing hotel was some distance from the centre, but as it was in a residential area, we felt we had a chance to eat with local people. All the guides were excellent, full of interesting information and so willing to help. Rachel even offered to help us with tickets for traveling after our tour had finished. All the guides gave us valued help with meals and took us to carefully chosen restaurants. The trip was jammed full of interesting sights, interspersed with colorful shows and visits to places like the silk museum where we even had a go at making a silk duvet! Highlights of the tour were the family visits in Beijing and Xian, where we had a chance to experience a meal in a family home. The drivers drove us carefully and safely through the traffic. They were always on time and were polite and helpful. Finally, a thank you to Kelly and her team, who made the whole booking process easy. She answered each of our questions quickly and helpfully. We have already recommended TCG to several of our friends. Thank you all again for a wonderful experience.
  • Clients: Ms. SUSMITA BASU & Mr. MOHANDAS KARUPPATH
  • Country: India
  • Email:
Nov 23,2015

Thank you Selina,

Sorry I was late in responding as I was still traveling. Thanks for the service of your travel agency. I found everything good & well planned. Please convey my special thanks to Candy, she was exceptional among all guides. No grievance whatsoever for any Guides or drivers. All are exceptional. But only one thing I need to express my concern about, the shore excursions in cruise needs extra payment & not included, specially Fengdu ghost city. If in future you can include that in your tour cost, but it is only suggestion & not a grievance. All home visits are also pleasant.

Another thing I should specially mention about you Selina, that is our seat choices in High speed trains, they are so well planned, if it is not in first row, we could have face problem with our big luggages. Thank you once again. In future if I ever visit China for Harbin festival or Lhasa, I shall surely consult you.

Susmita Basu

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