2010 Customer Reviews
- Clients: Mr. Paul Ivanovic & Mrs. Janene Ivanovic
- Country: Australia
We had a fantastic time. We are very satisfied with the services provided by TCG and we will recommend you guys to all our friends.
Sophie, you were ultra quick to respond to all my emails and you always fully addressed all questions and requests I had. It was a pleasure to deal with you. Thank you for organizing the subway tickets for us on a short notice. Also, well done for quickly resolving the issue with cancelled flight from Xian to Shanghai. We were so happy with the outcome as it gave us a chance to experience the bullet train from Nanjing to Shanghai.
Sara, our Beijing guide, apart from being very knowledgeable and professional also had a beautiful personal touch added to her guide style. We loved her positive energy and especially the humor. She constantly brought smiles to our faces with her jokes and witty remarks. Sara was the best guide of the four we had. Say hi to her please :)
Marc (Nanjing), Lily (Xi-an) and Ryan (Shanghai) - all were very professional and knowledgeable. Great job.
All drivers were OK and transported us safely around the cities.
Hotels and food were fantastic, no complaints at all.
We will add our positive China tour small group reviews on Tripadvisor.
All the best Sophie,
Paul and Janene
- Clients: Ms. Sandra Jirickova & Ms. Alexandra Jirickova
- Country: Czech
Dear Nicole,
Many thanks to your agency for your professional attitude. We appreciate that you always tried to do your best for the best of your customer - to make us feel comfortable. We had a full and memorable China tour (Beijing - Xian - Shanghai) that we will always remember.
We enjoyed the meals at all. Also all restaurants chosen for us were nice and the services meet Chinese good standard. All guides were great and helpful. They possessed good knowledge of English and all have been talkative. We would like to point out that Linda in Beijing was really the best guide who possessed good knowledge of the site culture, history and who was very kind as all other our guides in China were. The services of all drivers were good and the driver in Beijing was excellent and very kind. All cars were clean.
Among all the hotels, our most favorites belong to the hotel Crowne Plaza in Beijing and Pan Pacific Suzhou where the accommodation and services met higher standards of five stars hotels.
Please pass our thanks to the guide Linda for her kindness.
I wish you all the best and will look forward to see you in the next tour in China.
Best Regards
Sandra
- Clients: Mr. Mitesh Patel & Ms. Menaka Deepak Kulkarni
- Country: UK
Hi Vicky,
I just wanted to send you a quick email to thank you for making our visit so comfortable.......everything was excellent. Most of our guides were brilliant in terms of their knowledge and grasp of the language. Even the drivers were always punctual and helpful. The hotels were first class and clean.
I would like to mention one guide in particular who was extremely friendly and helpful - KOKO in the city of Xian. We liked her very much; she is an asset to your organization.
Lastly about the food.............it was mostly very good and a lot at times which we couldn't eat.
Once again thank you for everything and we will definitely recommend your services to all our family and friends and if we were to visit China again we will use your services.
Many Thanks
Menaka Kulkarni Patel
United Kingdom
- Clients: Mr. Wu Shih Tung & Mr. Chang Chung Lin ( a group of 15 persons)
- Country: Brazil
- Email:
Comments from Mr. Wu Shih Tung
Hi Kina & Flora,
I am already back home from China but Mr. Chang is still traveling in Europe so I will give you my personal comments about our trip first. I am certain that he will send you his comments later as well.
In general the meals were good and we had enough beer and soda to drink. The best meal that we had was the Pecking Duck dinner. All the hotels were very nice and comfortable.
All the guides had adequate knowledge of English to communicate with the group. Our best guides were Selina (Huangshan) and Yu Nan (Xishuangbanna). They went out of their way to ensure that we had a great time and arranged many things outside of the planned agenda. If it were not for the positive attitude of Yu Nan, our stay in Xishuangbanna would not have been so interesting.
Our drivers were very careful and driving safely. Especially the driver that took us from Lijiang to Dali, he was the best.
Huangshan and Jiuzhaigou were by far the most beautiful landscapes that we saw in this trip.
All in all we were satisfied with our trip and your arrangements. I would also like to mention that your services in preparing this trip were excellent.
Thank you,
Wu.
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Comments from Mr. Chang Chung Lin
Hi Kina Lu/Flora Cu,
Sorry for my late answer. I had some unexpected problems to face after my return to Brazil.
Regarding to our tour, I'm sure that the Group had a good time in China and enjoyed all the excursions. We liked the guides, the drivers and all the hotels service.
China is a big country and we had a very good impression of everything, from its minority nationalities to its unique landscapes. China has thousands of places and wonders to be discovered by any tourist.
On our next tour to China we certainly will contact the TravelChinaGuide.
Sincerely,
Chang Chung Lin
- Clients: Mr. James David Wahler & Mrs. Lisa Tichauer Wahler
- Country: United States
- Email:
Photo offered by our client Mr. James David Wahler
Dear Flora,
Thank you for everything. We enjoyed our time very much!
All meals were excellent! The buffet breakfast at the hotel was first rate, the restaurants all had wonderful food and the portions were more than enough. Our meal on the last night at the fancy restaurant was the best!
Our guide Sara was GREAT! Her English was perfect! She was easy going and always willing to answer any and all of our questions. She provided a great deal of history and detail on the customs, the culture, and the society of China both from an historical as well as a modern perspective. Sara met us at the airport, came into the hotel and stood with us while we registered. When we were dropped off at the airport for our return flight home, Sara came into the terminal with us, made sure we found our airline check in and stood on line with us until our bags were checked in and our seat assignments provided. She stayed with us until we had to pass through security. We were so pleased with her skills and her attitude, and her warmth!
We were very pleased with the service of the driver Mr. Liu and the condition of his car. He always managed to find a parking space up close to whatever entrance we were at; he met us promptly when we were scheduled to meet up. He and Sara always held the car doors open for us; we were treated very well!
We stayed at the Crown Plaza Hotel. It was great! Room was very comfortable and spacious. The hotel staff all spoke English. No issues. Again... breakfast was wonderful!
I would be happy to receive emails from anyone curious about your services. At times it seemed like the package you offer is too good to be true! In this case you far exceeded all my expectations.
I will certainly recommend you TravelChinaGuide to anyone who asks and would use your company again the next time I travel to China.
Sincerely,
Jim Wahler
- Clients: Mr.Ray L. Taylor, Ms.Greta Ann Taylor, Mr.Chris Angelich & Ms.Leann Taylor Angelich
- Country: United States
- Email:
Dear Lydia,
The tour that you arranged for my party of 4 on Oct 4, 2010 was excellent. We enjoyed it very much.
Upon arrival at Beijing airport on Oct 3rd, Selina met us and from then on our pleasures continued. Her idea for an early departure from the Peninsula hotel for the Great Wall due to the anticipated heavy holiday traffic made an impossible trip unhurried and relaxing but exciting. The Forbidden City was very informative. Lunch and the long trip to Tianjin port on October 4th was professionally handled so that our ship boarding was timely.
Selina was well informed, and an excellent choice. She should be complimented and we all four do so. October 4th 2010 is a day that will long be in the pleasant memory file of the Taylor’s and the Angelich's , Please pass our thanks to Selina.
Thank you.
Ray Taylor
- Clients: Ms. Lana Stevens (6 travelers)
- Country: United States
We had a wonderful experience on our recent trip. Linda was our guide in Beijing, and she was exceptional. She has the ability to make each member of the group feel included and she has great diplomatic skills. She is very well informed and has a great sense of humor. When we traveled to Hutong, Victor was our guide. We really enjoyed visiting that area and the home visit. Victor did a wonderful job as well.
The hotel was very comfortable and the food was delicious. The only problem at the hotel was the limited elevators and the inaccessibility of the stairs. We waited for a long time to go up to our room or down to the lobby and there were no stairs that lead all the way down to the first floor without going through the kitchen.
We really had a wonderful time on our short visit and hope we can visit again in the future. We would certainly recommend your company to others who may be looking to visit your country. We will also add our positive China tour small group reviews on Tripadvisor.
Sincerely,
Lana Stevens
- Clients: Ms. Lorraine Gorsche, Mr. Ronald Gorsche, Mr. Robin Rison & Ms. Barbara Rison
- Country: Canada, UK
- Email:
Dear Abbey,
Thanks for your wonderful arrangement. The meals were wonderful, especially in Beijing and the home visit we did in Xian with cooking class, so flavorful! The environment in Beijing restaurants was outstanding, have never seen such beautiful restaurants, so stylishly decorated before!
We would highly recommend the family visit with Ms. Stone in Xian, it was wonderful to see how some of the dishes were cooked and always a pleasure sharing it in someone’s home....why is it "home cooking" always tastes the best! A home cooking class in Tibet would be a wonderful experience as well! Loved their Yak meat!
Our guides were all very good and helpful. It was interesting to see all the different personalities of the guides, some speaking quite perfect English, but we enjoyed them all.
Hotels were very good for the most part as well as their breakfasts. With the Sheraton hotels we were able to get an upgrade since we have points with them which made it even more enjoyable. The Green Lotus Hotel in Yangshuo was beautiful. The Howard Johnson in Shanghai was a nice hotel.
Tibet was definitely a highlight. The Li River cruise was spectacular and we almost liked it better than the Yangtze River cruise, but it was nice to relax on a small intimate boat and meet fellow travelers and the day in Yangshou was outstanding! Since we stayed a few days more in Shanghai we went to see the water city, Zhouzhuang which was incredible and wished we had a full day there, that's possibly something you could recommend seeing in the Shanghai area or adding into the itinerary!
We enjoyed our trip immensely!! We have recommended the trip to friends who are already looking at booking with TavelChinaGuide in the spring!
Sincerely,
Lorraine
- Clients: Ms. Elizabeth Catherine Kennedy, Mr. Andrew Antony Beath & Ms. Ruby Isla Beath
- Country: Australia, UK
- Email:
Photo offered by our client Ms. Elizabeth Catherine Kennedy
Dear Carol,
It was excellent, as was the organising. I was very impressed with how quickly and thorough my questions were answered. Our journey was better than we had ever expected! We would like to offer our China tour review as follows:
Our guide Mo was excellent. He was very friendly and knowledgable. I would highly recommend him. His english is also excellent
Our driver was also very good. The car was always clean and his driving was excellent and very safe.
Your company was an excellent choice for us, very flexible trips (which helps when travelling with a baby), also very informative and able to answer questions very quickly. Our trip to Guilin is now our most memorable travel experience to date. We will be using TCG again!
Thank you,
Liz
- Clients: Mr. James Richard Pendergrass & Ms. Barbara Joyce Pendergrass
- Country: United States
- Email:
Dear Ruby,
It was wonderful. Both our guides Carol in Xi'an and Doreena in Beijing were professional and personal. I am glad we had a chance to meet you in Xi’an.
We enjoyed having Carol as our guide in Xi'an. Please pass my thanks to her. She has made it a memory we will cherish forever. Everything was perfect. The hotel, the food, our driver Mr. Zhang Wei, the sites we visited, and most of all the fun we had together with Carol.
The Hyatt Regency hotel was impeccable. The breakfast buffet was good, combining traditional western with local choices. Our room was always made up, and clean.
About the food. Well. I could return to China just to tour the restaurants. You arranged a variety of meals from different regions, but I think I may return just to be sure I tasted them all.
Our conversation with our host of the "home visit" in her lovely home was an interesting part of the tour. Her hospitality was without flaw. I only wish I had a command of Chinese language to directly communicate with her.
And last only because I saved the best for last. Carol, really, her English is very good. Her knowledge of the sites we visited, along with the background culture she shared with us was extensive and interesting. And we laughed a lot. We enjoyed her delightful wit.
Thank you,
Jim and Barb Pendergrass
