China Train Ticket Booking FAQ
How to Book
For passengers booking with us, the earlier, the better! Especially during peak times, confirm your reservation before the tickets are released to the public. That is to say 30 days or more before the departure date. To avoid disappointment, at least 3 days in advance is required.
Given Names: Peter Christopher
Then you should offer the full name: Gates Peter Christopher
If your full name on the passport is in one line, please provide it exactly the same as it shows on the passport.
Enter your Tracking Number and email address to find your booking status.
For self-collected ticket, we will issue it online and send you the pickup No. by email. With this pickup No. and the passport used for booking, you can collect the ticket at any of the railway stations in Mainland China before departure.
For delivery tickets, we will deliver all of the tickets to your appointed address. If it is a hotel, we will deliver a few days before your check in to avoid any mix-up by the hotel. If it is a personal address, then we will deliver once the tickets are issued.
After the ticket is issued, we cannot make this change directly, but cancel the original online issued ticket and re-issue a paper one for delivery, because the online issued tickets and the delivered tickets use two different issuing systems. And the cancellation fee will be charged if we cancel the former issued self-collected tickets.
If your appointed address is a personal address, please offer us in Chinese to avoid any mistake, and make sure the receiver can be easily contacted in daytime and can speak Chinese. The postman will call the receiver when reaching the appointed address.
Note: Whole compartment booking by less than four passengers is available on overnight high-speed sleeper carriages running between Beijing and Guangzhou, Beijing and Shenzhen, Shanghai and Guangzhou, and Shanghai and Shenzhen. The fare is the total of all sleepers inside the compartment. Due to the real-name system, we still need all of your passport copies for booking.
For the detailed change and cancellation policy, please check the following page:
For other questions regarding to taking train travels in China, please refer to the following page. Thank you!