All Nippon Airways

All Nippon Airways (ANA) developed from Japan Helicopter & Aeroplane Transports Co., Ltd. which started operation in 1952, and took its current name in 1957. During its fifty years' development, it continually introduced modern types of aircraft into its fleet and has grown into the largest airlines in Japan and one of the ten largest ones throughout the world. Within Japan, there are more than 800 domestic flights daily, accounting for nearly 50 percent of the share. It now owns over 40 international routes and operates around 250 international flights per week. In 1999, it entered the Star Alliance Network -the largest aviation alliance in the world.

All Nippon Airways started flights to China in 1987. Its airplanes depart from Tokyo, Osaka and Nagoya in Japan to 10 destinations of China. Flights to China account for more than 50% of its international flights.



 All Nippon Airways is headquartered in Tokyo with four airport hubs: Narita International Airport, Tokyo International Airport (Haneda Airport), Osaka (Itami) Airport and Kansai International Airport.

Narita International Airport is located in Narita City of Chiba Prefecture, which is about one hour away from Tokyo downtown area by express train. It is the largest international air harbor in Japan. In terms of capacity of passengers, it ranks the top in the nation with its network connecting 95 cities in nearly 40 countries and region around the world. It is also the Asian hub of some other international airlines.

For the great distance to Tokyo, Narita Airport mainly operates international flights. Haneda Airport, due to the shorter distance from the capital, undertakes most of domestic lines in and out of Tokyo. Located in the southeast end of Ota-ku (a district of Tokyo), it has some 230 flights daily to and from 37 cities within the country.

Kansai International Airport is a great construction by the reclamation of the land from the sea, situated in a huge beach circa 3 miles off the coast, 50 kilometers (31 miles) southeast of Osaka City. It can be easily reached by road, railway and high speed ferry. This artificial island is built to have a capacity of 30 million people per year.

Osaka International Airport (Often known as Itami Airport) is a principal domestic airport if Kansai region after the completion of Kansai Airport. It has its most land in Itami, Hyogo Prefecture and the terminal building in Toyonaka, Osaka, which is connected only with tunnel beneath the runway and the apron. All Nippon Airways is in its south terminal.   

Aircraft Types

It has some two hundred aircrafts including rented ones. There are Airbus 320, Boeing 737, 747, 767, 777 and DHC8-Q300, 400. It has placed an order for fifty Boeing 787 aircrafts.

Flights to/from China:

ANA group has direct flights to Beijing, Dalian, Guangzhou, Hangzhou, Hong Kong, Qingdao, Shenyang, Tianjin and Xiamen. Here is some detailed information from/to the Tokyo hub for your reference:  

Tokyo Flight No. to Flight No. back Frequency
→ Beijing NH905
Every day
→ Dalian NH903 NH904 Every day
→ Guangzhou NH923
Every day
→ Hangzhou NH929 NH930 Mon/Wen/Fri/Sat
→ Hong Kong NH909
Every day
→ Qingdao NH727 NH928 Every day
→ Shanghai (Hongqiao) NH1281
Every day
→ Shanghai (Pudong) NH919
Every day
→ Shenyang NH925 NH926 Tue/Thu/Sun
→ Xiamen NH938 NH936 Every day

Contact Information:

Headquarters: ANA Square, Shiodome City-Center B2, 1-5-2 Higashi-Shinbashi, Minato-ku, Tokyo   
Business Hours: 09:30-18:30, 09:30-17:30 (Sat, Sun and holidays)
07:30-19:00 (Tokyo Monorail Hamamatsucho Sta.)

Besides, ANA Airlines has many offices in China. Here is the basic information on them for reference:
China Reservations:
Numbers within China: 800-820-1122 (toll free), 4008-82-8888 (charged)
For International Calls: Beijing: +86 010 65909191
Shanghai: +86 021 5696 2525
Cantonese Dial: 800 820 6066 (toll free, transferred to Hong Kong Office)

1. Beijing Office
Address: 5 Dongsan Huanbei Lu, Chaoyang District, Beijing
Business Hours: 09:00-17:30 (until October 26, excluding Sunday and public holidays)
                      09:00-18:00 (from October 27, excluding Saturday, Sunday and public holidays)

2. Tianjin Office
Address: 1st floor, The Exchange Tower 2, 189 Nanjing Lu, Heping District, Tianjin
Business Hours: 09:00-17:00 (excluding Sunday and public holidays)

3. Shenyang Office
Address: 2nd floor, Hotel Intercontinental Shenyang, 206 Nanjing Bei Lu, Heping District, Shenyang
Business Hours: 09:30-17:00 (excluding Saturday, Sunday and public holidays)

4. Dalian Office
Address: 1F, Senmao Building, 147 Zhongshan Lu, Xigang District, Dalian
Business Hours: 09:00-17:00 (excluding Sunday and public holidays)

5. Qingdao Office
Address: 6th floor, Crown Plaza Qingdao, 76 Xianggan Zhong Lu, Qingdao
Business Hours: 09:00-17:30 (excluding Sunday and public holidays)

6. Shanghai Office
Address: Suite 208A, East Shanghai Center, 1376, Nanjing Xi Lu, Shanghai
Business Hours: 09:00-17:30
Pudong Service Center: HSBC Tower, 26F, 1000 Lujiazui Rong Road, Pudong, Shanghai
Business Hours: 09:00-17:00 (excluding Saturday, Sunday and public holidays)

7. Hangzhou Office
Address: 2nd floor, Holiday Inn Hangzhou, 289 Jianguo Bei Lu, Hangzhou
Business Hours: 09:00-12:00, 13:00-17:00 (excluding Saturday, Sunday and public holidays)

8. Xiamen Office
Address: Room 205, Millennium Harbourview Hotel, Xiamen, 12-8 Zhenhai Lu, Xiamen
Business Hours: 09:00-17:00 (excluding Sunday and public holidays)

9. Guangzhou Office
Address: 2605 CITIC Plaza, 233 Tianhe Bei Lu, TIanhe Ward, Guangzhou
Business Hours: 09:00-17:00 (excluding Saturday, Sunday and public holidays)

10: Hong Kong Office
Address: Suite 1908, Tower 6, The Gateway, 9 Canton Road, Harbor City, Kowloon, Hong Kong
Reservation Tel: +852 2810-7100
Business Hours: 09:00-18:00

- Last updated on Nov. 03, 2022 -
Questions & Answers on All Nippon Airways
Asked by Ram Sarma from USA | Feb. 12, 2018 09:36Reply
How to Apply for Refund and Cancel a flight, due to Death of the Passenger?
We booked a flight from Bangkok to Washington DC, in April, but suddenly one of the two passengers, suddenly passed away this morning. His ticket needed to be cancelled, get refund. What proof is needed to get full Refund of the Ticket cost?
Answers (1)
Answered by TCG | Feb. 13, 2018 03:13

Thank you for your inquiry.
However, we are TravelChinaGuide instead of the airlines. The information on our website is for reference use. For your refund request, we suggest you to contat the airlines or the website you used for the ticket booking directly. Hope for your kind understanding. Thank you.
Asked by Mark M from USA | Sep. 05, 2015 20:17Reply
What time does the Beijing T3 ANA ticket counter open?
Answers (1)
Answered by Gerald | Sep. 06, 2015 02:01

About 6:30am, and end around 2pm which is mainly based on the schedule.
Asked by C.Daoust from CANADA | Apr. 09, 2014 17:54Reply
What is local telephone no in Tokyo for reservations?
Answers (1)
Answered by Robert | Apr. 09, 2014 21:30

I just checked online and found the local telephone number in Japan for reservation is 03-6741-1120. You may try to call it.
Asked by Tom Dyer from CHINA | Jan. 27, 2013 01:45Reply
which terminal is you ticket check in counter located at the Guangzhou Baiyun airport?
I wish to locate your Ticket counter for Check-in. I will be leaving Guangzhou Feb 4, 2013.
Answers (1)
Answered by Markus | Jan. 27, 2013 21:11

Hi, you can call the airline directly for the info.
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