China Eastern Airlines

China Eastern Airlines is one of the three largest state-owned airlines in China. Set up in 1988, the present scale formed by annexing the Northwest Airlines and integrating with Yunnan Airlines. Headquartered in Shanghai, the most developed city of China, its flight courses cover most cities across the country, connecting Asia, Europe, Australia and America. Until now, China Eastern Airlines possesses 168 large and middle-sized transport aircrafts, 22 airplanes and operates 450 domestic and foreign flight courses. Its emblem is a swallow flying between the sun and seas (the red semicircle stands for the sun and the blue semicircle is the symbol of the seas) symbolizing its safe and swift flights.

Asia

Note: China Eastern Airlines operates scheduled flight to Hong Kong and Macau.
 

Oceania

North America

Europe

1. Localized Services

In order to surmount language barrier, China Eastern Airlines has employed native stewards for different courses including stewards from Japan, Korea and Italy. With the same cultural background and language habits, passengers will feel more comfortable to enjoy the flight.

2. For Festivals

On every national holiday including May Day, National Day, New Year's Day and Spring Festival, the attendants will be in attires of traditional Chinese style and passenger compartments will be decorated full of festival atmosphere. Though traveling around the world, passengers will celebrate these holidays in the air all the same.

3. Unaccompanied Children

China Eastern Airlines has one service called 'little travelers' which is designed for those children who travel alone and from 5 to 12. Passengers should apply for this service in any of its ticket office when booking a ticket with concerned documents and certificates. Children under this service will be carefully attended until she or he is received by the appointed person when applying.

4. For the Disadvantaged

If a wheel chair is need, please inform them when booking the tickets. In this case, a wheel chair is prepared for you both at the starting station and at the destination, as much relief your worries on boarding and alighting.

5. Pets on the Plane

With the agreement by China Eastern Airlines, little sized animals such as family domesticated puppies, cats, birds can be carried on the plane as cargos. Applies should be made when booking the tickets and its host must agree with rules by the airline. Animals are not allowed to be taken along in the cabin but transported as goods. Animals that will be taken to another country must have required certificates such as certificates on health, a certificate that proves it has been injected inoculations and has permission to enter another country. Out of inadequate equipments, flights to Hong Kong, Okayama, and Sydney do not have this service.

6. Customer Services
24-hour hotline: +86-21-95530