China Hainan Airlines
Airlines Code: HU
Commencing operation in 1993, Hainan Airlines was established by restructuring the former Hainan Provincial Airlines Company. Headquartered in Haikou, capital of Hainan Province, the airlines now plays an important role in Airlines industry for its transport capability, widely extended flight courses, and well-praised services. By the end of August, 2006, it has possessed 119 aircrafts for cargo, business, and passenger purposes including nine airbuses, 56 Boeing aircrafts. During the past 13 years, Hainan Airlines has featured rapid increases in both quality and safety coefficient which has won itself a series of praises such as the Golden Eagle Cup (most distinguished prize for airlines safety in China) by CAAC in 2001 and 2003.
International Services Operated by Hainan Airlines
|The Republic of Korea||Korea||Seoul|
|The Kingdom of Thailand||Thailand||Bangkok|
Note: Hainan Airlines operates scheduled flights to Hong Kong.
|The United States of America||United States||Los Angeles|
|The Kingdom of Belgium||Belgium||Brussels|
1. Cargo Services
Hainan Airlines now has over 100 aircrafts for cargo services. 30 branches are set up whose business covers over one hundred cities in China. Since 1993, it has established nine aviation bases and opened 500 cargo courses. It mainly transports cargos included in General Terms of Cargo. They aim at providing safe, quick and effective services to the customer's content.
2. Telephone Reminder
Have you ever missed your flight because you were too busy or overslept? Telephone Reminder by Hainan Airlines is going to relief your concerns. This kind of service is designed for those who are likely to miss their flight. It can be reserved by dialing 950718 or 8008768999 or email your requisition on line 24 hours before your plane lifting from the airport. Please call 800-876-8999 or 950718 for mobile phone users if having any question on this service
24-hour hotline: 800-876-8999（toll free）, 950718
Cargo service inquiring hotline: +86-898-65756865
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I cannot find a Sydney phone number on their contact information on their website.
I made a mistake when I gave the Passport number (in the API) when I booked my ticket online.
My flight is in May, but I want to fix the problem.
I cannot change my passport number or fix it online using Manage Booking.
I emailed the customer service email address based in Mainland China, and they replied and asked me to show them a copy of my passport. I have done, but then I have had no further response.
I am not sure if it can be fixed/changed when I eventually do online check-in. But I do not want to wait months to fix it.
My worry is if I will have problem at check in at the airport?