Useful Telephone Numbers in China

If you have an emergency while you are traveling (such as fire or traffic accidents), or other trouble or have other complaints or questions, the following telephone numbers may be useful.

Emergency Numbers

Police (Calling) 110
Police (Text message) 12110
First-aid Ambulance 120
Fire 119
Traffic Accidents 122
SOS in Water 12395

 Calling Tips:
1. 110, 120 and 119 are free calls. 110 may be used for all emergencies.  It is the first number to call. Whether 119 or 120 is called depends on the situation.
2. The more details you can provide to the police, the better. At a minimum you will need to provide your name and location and give a description of the problem. If you don’t know the exact position, tell them the landmarks buildings nearby. If you are in a remote area, you will need to give the name of the town or village. After the call, you should keep your phone on in case they need to call you back. When you see a police car approaching, wave to them actively.
3. After calling 120, first-aid treatment is not encouraged.  Unless you have first-aid training, you should just wait patiently for the doctors to arrive.
4. If you can leave the accident area, please wait for the rescue workers at some obvious places where they can easily find you.

Questions & Complaints

Complaints about Goods’ Qualities 12315
Complaints about Prices 12358
Post Code Information 184
Weather Forecast 12121
Phone Directory 114
Comprehensive Information 12580/ 118114
Railway Information 12306
Civil Aviation 950137

 Calling Tips:
Both 12580 and 118114 provide similar services but they are operated by different communication companies and you pay for all calls.. They can provide help with hotel bookings, local transportation transferring information and information about local attractions.

Major Banks

Bank of China

Agricultural Bank of China 95599
China Construction Bank 95533
Industrial and Commercial Bank of China 95588
Bank of Communications 95559
Standard Chartered Bank 800-820-8088
Citibank 800-830-1880
HSBC 800-820-8828

 Calling Tips:
Almost all of these banks provide English self-service and some provide you English staff service, so if you have any trouble related to the bank, you will be well served by them.  There is a cost for calling any of these numbers.

Airline Companies & Major Airport Services

Air China 95583
China Eastern Airline 95530
Hainan Airlines 950718
Southern Airlines 400-669-5539
Beijing Capital International Airport 96158
Shanghai Pudong International Airport 96990

Communications Services

China Mobile 10086
China Unicom 10010
China Telecom 10000

 Calling Tips:
1. All these numbers are free and provide services in English.
2. When you use China Mobile service to make international calls you need to add 12593 before the number you are calling and add 17951 when making national long distance calls.

Express Delivery

EMS 11183
SF Express 400-811-1111
Yuantong Express 021-69777888
Shentong Express 400-889-5543 

 Calling Tips:
English services are provided by all these companies. These companies will send couriers to your house or hotel to help you to send out parcels.
- Last updated on Jul. 21, 2023 -
Questions & Answers on Useful Telephone Numbers in China
Asked by Kai from PHILIPPINES | Sep. 19, 2023 02:25Reply
How to report someone for blackmail and threat in China?
There is this guy I met online and he blackmails and threat me. Can someone help me?
Answers (1)
Answered by Daisy | Sep. 19, 2023 23:37

Call 110 to report it to the local police.
Asked by Andy Ike from NIGERIA | Jul. 20, 2023 17:20Reply
I need to call police in charge of fighting against criminals that steals from foreigners inchina
I need a Chinese police phone number, I paid agent money to pay company he eat the money and did not pay the money to the company
Answers (1)
Answered by Mia | Jul. 21, 2023 00:34

You can call 110 directly.
Asked by Manisha Tamang from CHINA | Jun. 06, 2020 17:35Reply
Foreigners domestic travel restrictions in Shijiazhuang
How will we know the travel restrictions imposed to foreigners within China for those who are residing in china and never left the country during 2020? Is there any number we can use to call and ask for help when required? I specifically need for Shijiazhuang.
Answers (1)
Answered by Evan from FINLAND | Jun. 15, 2020 01:03

Well, according to this situation, you are suggested to consult the staff of local government or police office.
Asked by Ramandeep Aulakh from CANADA | Oct. 02, 2019 15:34Reply
I need to inquire about a passenger at pudong Shanghai Airport
From where can I get information or what number to call on?
Answers (1)
Answered by Layla from UKRAINE | Oct. 07, 2019 20:08

The service number of PVG is +86 021-96990. You can try this.
Asked by BARRY from USA | Oct. 10, 2017 09:43Reply
what number to call the local phone operator? Meihekau, Jilin
Need to call for assistance in making collect call
Answers (1)
Answered by Camilla from CANADA | Oct. 11, 2017 22:14

If it is a landline telephone, you should dial 0086+Area Code+telephone number.
If it is a mobile phone, you should dial 0086+mobile phone number.
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