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How to Collect a Train Ticket In China

Overseas passengers can collect their China train tickets at the ticket counters of any railway stations in China any time after booking online successfully, by showing valid ID certificate like passport used for booking and pickup number. If you are going to pick up tickets on the day of travel, get to the station at least 1.5 hours before departure. 
To save time, you are recommended to use the ticket delivery service if the booking agency offers it.

 See How to Buy China Train Ticket Online

What do I need to pick up a China train ticket?

Original document used for booking like passport, and ticket pickup number are required for collection. When picking up for others, you need to have their original documents and pickup number, too.

When can I pick up my China train ticket?

Ticket Counters at Beijing Railway Station
Ticket Counters at Beijing Railway Station

It can be collected any time after you receive the pickup number. 

If you book from an agency like TravelChinaGuide, do not mix the order number with pickup number. An order number just tells you have successfully put an order with the agency while pickup number indicates your tickets are ready to be collected. 

If you plan to collect the ticket on the day of travel before boarding, you’d better get to the station at least 1.5 hours prior to scheduled departure time, as there may be a long queue of passengers waiting there, especially during Chinese public holidays like National Day holiday from October 1 to 7, Chinese New Year usually falling between January and early March, and summer vacation from the end of June to early September. 

Where to collect a train ticket in China? 

Usually, tickets can be collected from any railway station in Mainland China. 

Office for Ticket Collection
Special Counter for Ticket Collection

Currently, most stations have special counters for tickets collection, in Chinese characters 取票窗口 or 取票专口, which save you much time. If the station does not have a special counter, go to any of the regular counters to pick up your ticket. 

Do not use the self-service ticket machines at the stations, or ticket outlets in town, as they only accept Chinese ID card for collection. Some big stations like Shanghai Hongqiao Railway Station are installed with self-service ticket machines which can print tickets for passengers holding Mainland Travel Permit of Hong Kong, Macau and Taiwan. 

4 Tips on How to Collect a Train Ticket in China

1. If you have booked multi-trip tickets, it’s better to collect them all at the first departure station to save time.

2. Opening time of ticket counters at railway stations: Generally, there is one or more ticket counters in railway stations open 24 hours a day and 7 days a week. However, in some stations, all counters are closed at late night if there is no train arriving or departing. For instance, stations specializing in bullet trains, which usually stop running at late night, such as Beijing South Railway Station, whose ticket counters are open 06:00 - 23:00. Another kind is the relatively small and remote stations, like Jishou Railway Station close to Phoenix Ancient Town, ticket collection only opens 08:00 - 21:00. But there is no need to worry. The closed counter (s) will be opened 1-2 hours ahead of departure even at late night if there is a departure.

3. It’s better to print out necessary information in both Chinese and English, which might be used for collection. It will help you a lot if you speak no Chinese. 
 See Useful Chinese Phrases for Train Travel

4. If you have any questions concerning ticket collection at the stations, go to the information desk. Almost all stations have an information desk in conspicuous places to help passengers out.

Once collected, it is advised to read the ticket carefully to see whether it is the right one by confirming the departure and arrival stations, departure date and time, and class.
 See details of Blue Magnetic SamplePink Paper Sample  

 See also:
China Train Travel - A Beginner’s Guide

- Last modified on Nov. 19, 2018 -
Questions & Answers on How to Collect a Train Ticket
Asked by Gilbert from MALAYSIA | Nov. 19, 2018 15:24Reply
I bought my train ticket from chongqing to chengdu.
However i would be flying from shenzhen to chongqing. Can i collect my train ticket at shenzhen train railway few days earlier? Tq
Answers (1)
Answered by Alice from MEXICO | Nov. 19, 2018 19:04

Yes, it is fine. You can collect it in Shenzhen in advance. It is also free of charge.
Asked by Siddaramanagowd v from INDIA | Nov. 05, 2018 08:11Reply
Booked tickets
Without Paper ticket travel not possible?
Answers (1)
Answered by Connor | Nov. 05, 2018 23:58

Paper ticket is a must for international travelers.
Asked by kilam from CANADA | Oct. 29, 2018 16:20Reply
Shanghai - Huangshan ticket pickup
If I order online, for Shanghai to Huangshan Bei for 5 people, will I be able to pick them up at Kowloon West MTR station in Hong Kong the week before. This will be fore December 2018.

We are staying at airbnb in Shanghai and will not be able to have them delivered.

Can we leave our collection request in the booking form as a remark?

Answers (1)
Answered by TravelChinaGuide | Oct. 29, 2018 23:34

Thank you for your inquiry.
You can collect them out from the Hong Kong West Kowloon Station. The counter No. 1 to 5 can offer this service. However, for collection, the counter will charge extra service fee HKD30 per ticket. If you collect them from a railway station in China mainland, it is free of charger. With a remark or not, it will not influence your collection for these domestic routes. Hope this can help you.
Asked by domenico from ITALY | Oct. 24, 2018 19:54Reply
train tickets from xian to beijing
we are in n. 4 people and we should buy some fast train tickets from xian to beijing.
Departure on December 14th and return on December 17th.
If I purchase them online with the shipping method at the hotel, will I receive trip for both the outward and return journey?
Answers (1)
Answered by TravelChinaGuide | Oct. 25, 2018 03:17

Thank you for your inquiry.
We will delivery both trips together to your hotel. Usually the express will reach your hotel around 1 or 2 days before your hotel checkin date. You can collect the express once you reach there. Hope this information can help you.
Asked by LYLEONG4468 | Oct. 24, 2018 05:05Reply
Collection of train tickets
Hi, I'm thinking of buying train tickets online from Hong Kong Kowloon to Shenzhen. I saw from your websites that there are 2 venues to collect them, one is with MTR number to collect from Hong Kong West Kowloon station; the other one is with ticket pick up number to collect from railway stations in Mainland China. How will I be sure that I can collect my tickets in Hong Kong Kowloon?
Answers (1)
Answered by TravelChinaGuide | Oct. 25, 2018 03:22

Thank you for your inquiry.
You can leave us your collection request in the booking form as a remark. We will follow your request. After the ticket is booked well, you can collect it at Hong Kong West Kowloon Station. Hope this information can help you.
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