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How to Collect a Train Ticket In China

Overseas passengers can collect their China train tickets at the ticket counters of any railway stations in China any time after booking online successfully, by showing valid ID certificate like passport used for booking and pickup number. If you are going to pick up tickets on the day of travel, get to the station at least 1.5 hours before departure. 
 
To save time, you are recommended to use the ticket delivery service if the booking agency offers it.

 See How to Buy China Train Ticket Online

What do I need to pick up a China train ticket?

Original document used for booking like passport, and ticket pickup number are required for collection. When picking up for others, you need to have their original documents and pickup number, too.
 

When can I pick up my China train ticket?

Ticket Counters at Beijing Railway Station
Ticket Counters at Beijing Railway Station

It can be collected any time after you receive the pickup number. 

If you book from an agency like TravelChinaGuide, do not mix the order number with pickup number. An order number just tells you have successfully put an order with the agency while pickup number indicates your tickets are ready to be collected. 

If you plan to collect the ticket on the day of travel before boarding, you’d better get to the station at least 1.5 hours prior to scheduled departure time, as there may be a long queue of passengers waiting there, especially during Chinese public holidays like National Day holiday from October 1 to 7, Chinese New Year usually falling between January and early March, and summer vacation from the end of June to early September. 
 

Where to collect a train ticket in China? 

Usually, tickets can be collected from any railway station in Mainland China. 
 

Office for Ticket Collection
Special Counter for Ticket Collection

Currently, most stations have special counters for tickets collection, in Chinese characters 取票窗口 or 取票专口, which save you much time. If the station does not have a special counter, go to any of the regular counters to pick up your ticket. 

Do not use the self-service ticket machines at the stations, or ticket outlets in town, as they only accept Chinese ID card for collection. Some big stations like Shanghai Hongqiao Railway Station are installed with self-service ticket machines which can print tickets for passengers holding Mainland Travel Permit of Hong Kong, Macau and Taiwan. 
 

4 Tips on How to Collect a Train Ticket in China

1. If you have booked multi-trip tickets, it’s better to collect them all at the first departure station to save time.

2. Opening time of ticket counters at railway stations: Generally, there is one or more ticket counters in railway stations open 24 hours a day and 7 days a week. However, in some stations, all counters are closed at late night if there is no train arriving or departing. For instance, stations specializing in bullet trains, which usually stop running at late night, such as Beijing South Railway Station, whose ticket counters are open 06:00 - 23:00. Another kind is the relatively small and remote stations, like Jishou Railway Station close to Phoenix Ancient Town, ticket collection only opens 08:00 - 21:00. But there is no need to worry. The closed counter (s) will be opened 1-2 hours ahead of departure even at late night if there is a departure.

3. It’s better to print out necessary information in both Chinese and English, which might be used for collection. It will help you a lot if you speak no Chinese. 
 See Useful Chinese Phrases for Train Travel

4. If you have any questions concerning ticket collection at the stations, go to the information desk. Almost all stations have an information desk in conspicuous places to help passengers out.

Once collected, it is advised to read the ticket carefully to see whether it is the right one by confirming the departure and arrival stations, departure date and time, and class.
 See details of Blue Magnetic SamplePink Paper Sample  

 See also:
China Train Travel - A Beginner’s Guide

- Last modified on Jan. 11, 2019 -
  • Customer Reviews
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    5.03 Reivews
    RUDY
    Indonesia
    Posted on Jan. 14, 2019
    We were having a great time in china, thank you for excellent service and response. Thumbs up! :)
    Mr. Shah
    India
    Posted on Nov. 26, 2018
    I visited China on November 10th to November 22, 2018.

    During planning my China trip, I figure out that I need to travel by the train (local trains) and Bullet train plus (3) – Internal Airline Flights. Luckily, I found travelchinaguide.com website. On travelchinaguide.com, selecting Trains and Flights, I was able to finish all reservation in 30 minutes and paid. I was able to book all my reservations in short time!

    After my payment, Larissa Cheng from TravelChinaGuide Tours, Train & Flight Booking Consultant started communicating with me and provided all information --How to get a ticket once I arrive at the station, every step , from start to end. TravelChinaGuide website has lots of information.

    Larissa Cheng is great Train & Flight consultant and she did an excellent service.Please ask for her if you are booking Train & Flight. We were very happy for her service. I highly recommend TravelChinaGuide and Larissa Cheng for Train & Flight Reservation.

    About train Service:
    1) Bullet Train: The station guard will not allow us to go to the train platformjust before train coming. With our luggage, it was very rush and difficult to find our train compartment. The train stopped for 5 minutes. Also, in train,they do not display the next station. They announced the next station which is difficult to understand with all noise. No one speak English. Luckily, we asked our guide before we boarded the train. So everything is prefect.
    ...More
    Ms. ESTHER
    Singapore
    Posted on Nov. 21, 2018
    I am really glad that I purchased train tickets from travelchinaguide.com. The website for the purchasing is quick & user-friendly. The confirmation email on the purchases was also clear with instructions on how to collect, the time prior departure etc.
    Buying train tickets from travelchinaguide.com. is indeed a very convenient way for foreigners with non-China credit cards or payment modes. I do not have any complaints, nevertheless, being a online platform that transact online payment, I would hope that the website will continue with proper & stringent security....More
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