Home / Train /

How to Collect a Train Ticket In China

It is unnecessary to collect China train ticket any more. 

Since June 20, 2020, there is no need for China train passengers to collect the paper tickets any more before boarding. They can use their ID certificate used for booking the e-ticket, like passport to enter the railway station, take the train and get out from the arrival station. Passengers holding China Mainland Travel Permit or Permanent Residence Permit can use automatical check channel while those holding passport need to go through the manual check channel. 
 

What if I want my paper ticket? 

With no ticket in hand, passengers need to bear the train number, boarding gate, carriage number and seat number in mind. If cannot, they can write down or print out the related information before departure or collect the "Trip Information Reminders" at the ticket counters of any railway station in Mainland China. "Trip Information Reminders" is actually a kind of shopping receipt indicating train number, boarding gate, carriage number, seat number, departure and arrival stations, etc. In addition to the "Trip Information Reminders", the railway staff can also print blue reimbursement voucher per passenger's special request, which looks no different from a ticket. It also includes all information about the train. Or to make it simple, you can use ticket delivery service if the booking agency offers it, who will in most cases send you the red version reimbursement voucher

What might be troublesome is that once you apply for the ticket refund or change, either the blue or red reimbursement voucher should be returned.

Last but not least, neither the receipt nor the reimbursement vouchers are ticket and can be used to take the train.  Passengers can conveniently use their ID certificate used for booking the e-ticket for boarding as mentioned above. 
 


 

How to Collect China Train "Tickets"

Overseas passengers can collect their China train "tickets", the "Trip Information Reminders" or reimbursement voucher in fact at the ticket counters of any railway stations in China any time after booking online successfully, by showing valid ID certificate like passport used for booking and pickup number. If you are going to pick up "tickets" on the day of travel, get to the station at least 1.5 hours before departure. 

 See How to Buy China Train Ticket Online  
 

What do I need to pick up a China train "ticket"?

Original document used for booking like passport, and "ticket" pickup number are required for collection. When picking up for others, you need to have their original documents and pickup number, too.
 

When can I pick up my China train "ticket"?

Ticket Counters at Beijing Railway Station
Ticket Counters at Beijing Railway Station

It can be collected any time after you receive the pickup number. 

If you book from an agency like TravelChinaGuide, do not mix the order number with pickup number. An order number just tells you have successfully put an order with the agency while pickup number indicates your "tickets" are ready to be collected. 

If you plan to collect the "ticket" on the day of travel before boarding, you’d better get to the station at least 1 hour prior to scheduled departure time, so as to leave enough time for collecting and boarding procedures. 
 

Where to collect a train "ticket" in China? 

Usually, "tickets" can be collected from any railway station in Mainland China. 
 

Office for Ticket Collection
Special Counter for "Ticket" Collection

Currently, most stations have special counters for "tickets" collection, in Chinese characters 取票窗口 or 取票专口, which save you much time. If the station does not have a special counter, go to any of the regular counters to pick up your "ticket". 

Do not use the self-service ticket machines at the stations, or ticket outlets in town, as they only accept Chinese ID card, Mainland Travel Permit of Hong Kong, Macau and Taiwan and Chinese Permanent Residence Permit for collection. They don't print "tickets" for passengers holding overseas passport.
 

4 Tips on How to Collect a Train "Ticket" in China

1. If you have booked multi-trip "tickets", it’s better to collect them all at the first departure station to save time.

2. Opening time of ticket counters at railway stations: Generally, there is one or more ticket counters in railway stations open 24 hours a day and 7 days a week. However, in some stations, all counters are closed at late night if there is no train arriving or departing. For instance, stations specializing in bullet trains, which usually stop running at late night, such as Beijing South Railway Station, whose ticket counters are open 06:00 - 23:00. Another kind is the relatively small and remote stations, like Jishou Railway Station close to Phoenix Ancient Town, "ticket" collection only opens 08:00 - 21:00. But there is no need to worry. The closed counter (s) will be opened 1-2 hours ahead of departure even at late night if there is a departure.

3. It’s better to print out necessary information in both Chinese and English, which might be used for collection. It will help you a lot if you speak no Chinese. 
 See Useful Chinese Phrases for Train Travel

4. If you have any questions concerning "ticket" collection at the stations, go to the information desk. Almost all stations have an information desk in conspicuous places to help passengers out. 
 

Once collected, it is advised to read the "ticket" carefully to see whether it is the right one by confirming the departure and arrival stations, departure date and time, and class.
 See details of Blue Magnetic SamplePink Paper Sample  

 See also:
China Train Travel - A Beginner’s Guide

- Last modified on Aug. 26, 2020 -
  • Customer Reviews
  • Questions & Answers
  •  
    4.954 Reviews
    Phoebe
    Romania
    Posted on Aug. 07, 2020
    My friend recommended this China Train APP to me, as he just come back to USA. Before I came to China, I downloaded the APP. The information is clear and the procedure is simple to submit the online booking. It is so easy to book China train tickets online.
    ANDRÉ
    Norway
    Posted on Jul. 04, 2020
    We left our IPad on the train, after realize this, we already far away from train station, the consultant helped us call railway station and unbelievably they found our IPad finally. How lucky we are!
    JONAS WILLIAM
    Russia
    Posted on Jun. 14, 2020
    Very sadly given the current situation with the virus and the UK office warning against all but essential travel, we decided to postpone our trip and carry it out at a later date. Your guys are warm and helpful, changing the departure date for us and we are looking forward to traveling in China next time. At last, I hope you are well and keeping safe. Good luck for getting back to normal.
    Natalie
    Spain
    Posted on May. 24, 2020
    We feel pity that we can not continue our trips due to outbreak of coronavirus. T hanks for the full refund and warm greetings! Your company is reliable and responsible. We will surely book tickets with your company when we come to China next time.
    Vincent
    Brunei
    Posted on May. 18, 2020
    We received all tickets at the hotel front desk as planned. We appreciated your help and all useful information. Good job!
    Mayer
    Philippines
    Posted on Mar. 23, 2020
    That was my first trip by train. TCG helped us book high speed train tickets. It was very easy and convenient to collect paper tickets according with their guidence. We are able to speak a little Chinese. Any way, our trip was smooth and enjoyable. We appreciated your help!
    Joseph
    Spain
    Posted on Feb. 12, 2020
    Great service. You made things easy to follow. I was given clear instructions on how to collect train tickets and how to take train in China. And I had a wonderful experience with high speed trains in China. I will surely recommend you to my friends who will travel in China. Thank you for all.
    Jason
    USA
    Posted on Jan. 11, 2020
    Thank you for your wonderful service. I was traveling throughout China for the last month and it’s great to have you as a quality resource for my travel needs.
    Mantha
    USA
    Posted on Dec. 30, 2019
    Before we come to China, we have heard it is hard to book China train tickets. To guarantee our trip, we decided to book train tickets in advance. My friend recommended me this Website TravelChinaGuide. Then I visited their website and found the booking procedure is very simple. After submitting the online, they quickly sent me the confirmation. Several days before our trip, they send me the travel tip. All of us feel their service is professional and reliable.
    Otto
    USA
    Posted on Dec. 23, 2019
    Just saying thanks for this guide! It saved me when trying to pick up tickets at Beijing south! Even this more modern station is not so easy for foreigners to navigate.
    123456
    Page 1 of 6