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How to Collect a Train Ticket In China

Overseas passengers can collect their China train tickets at the ticket counters of any railway stations in China any time after booking online successfully, by showing valid ID certificate like passport used for booking and pickup number. If you are going to pick up tickets on the day of travel, get to the station at least 1.5 hours before departure. 
 
To save time, you are recommended to use the ticket delivery service if the booking agency offers it.

 See How to Buy China Train Ticket Online

What do I need to pick up a China train ticket?

Original document used for booking like passport, and ticket pickup number are required for collection. When picking up for others, you need to have their original documents and pickup number, too.
 

When can I pick up my China train ticket?

Ticket Counters at Beijing Railway Station
Ticket Counters at Beijing Railway Station

It can be collected any time after you receive the pickup number. 

If you book from an agency like TravelChinaGuide, do not mix the order number with pickup number. An order number just tells you have successfully put an order with the agency while pickup number indicates your tickets are ready to be collected. 

If you plan to collect the ticket on the day of travel before boarding, you’d better get to the station at least 1.5 hours prior to scheduled departure time, as there may be a long queue of passengers waiting there, especially during Chinese public holidays like National Day holiday from October 1 to 7, Chinese New Year usually falling between January and early March, and summer vacation from the end of June to early September. 
 

Where to collect a train ticket in China? 

Usually, tickets can be collected from any railway station in Mainland China. 
 

Office for Ticket Collection
Special Counter for Ticket Collection

Currently, most stations have special counters for tickets collection, in Chinese characters 取票窗口 or 取票专口, which save you much time. If the station does not have a special counter, go to any of the regular counters to pick up your ticket. 

Do not use the self-service ticket machines at the stations, or ticket outlets in town, as they only accept Chinese ID card for collection. Some big stations like Shanghai Hongqiao Railway Station are installed with self-service ticket machines which can print tickets for passengers holding Mainland Travel Permit of Hong Kong, Macau and Taiwan. 
 

4 Tips on How to Collect a Train Ticket in China

1. If you have booked multi-trip tickets, it’s better to collect them all at the first departure station to save time.

2. Opening time of ticket counters at railway stations: Generally, there is one or more ticket counters in railway stations open 24 hours a day and 7 days a week. However, in some stations, all counters are closed at late night if there is no train arriving or departing. For instance, stations specializing in bullet trains, which usually stop running at late night, such as Beijing South Railway Station, whose ticket counters are open 06:00 - 23:00. Another kind is the relatively small and remote stations, like Jishou Railway Station close to Phoenix Ancient Town, ticket collection only opens 08:00 - 21:00. But there is no need to worry. The closed counter (s) will be opened 1-2 hours ahead of departure even at late night if there is a departure.

3. It’s better to print out necessary information in both Chinese and English, which might be used for collection. It will help you a lot if you speak no Chinese. 
 See Useful Chinese Phrases for Train Travel

4. If you have any questions concerning ticket collection at the stations, go to the information desk. Almost all stations have an information desk in conspicuous places to help passengers out.

Once collected, it is advised to read the ticket carefully to see whether it is the right one by confirming the departure and arrival stations, departure date and time, and class.
 See details of Blue Magnetic SamplePink Paper Sample  

 See also:
China Train Travel - A Beginner’s Guide

- Last modified on Apr. 12, 2019 -
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    4.922 Reviews
    Ms.Hershey
    USA
    Posted on May. 16, 2019
    Thanks very much. I'll recommend your service to everyone.
    Mr.HO
    Malaysia
    Posted on Apr. 30, 2019
    First of all, thank you very much for assisting my family and I in booking the train tickets to Hong Kong. When we arrived at Hilton Tianhe the tickets, in a sealed envelope, were passed on to us upon checked in. The trains were clean, service was efficient and the journey to HK took about 2 hours.Couldn't have ask for more as everything along the way was smooth. Thank you very much again.
    Anthony
    Canada
    Posted on Apr. 25, 2019
    This site is trustworthy. That much I can say. I would have liked to see better after hours service. They worked hard for the sale, which is very nice.
    SOMWONG
    Thailand
    Posted on Apr. 22, 2019
    I like booking tickets through your services because it is convenient and easy to get tickets at the station. Thank you for offering this kind of option for foreigners.
    Laurianne
    Canada
    Posted on Apr. 16, 2019
    I had a good experience with taking the train in China. The document that says in Chinese "We would like to pick up our tickets" was very helpful. I think messages in Chinese characters are the most useful thing to have when travelling in China. Maybe you could also give notes in Chinese to ask the taxi driver to go to Beijing West, for example?Everything went smoothly, including the check-in and waiting time. Thank you for everything!
    Dariusz
    Germany
    Posted on Apr. 11, 2019
    Everything was very good,thank you !!!
    Ms.Bernard
    France
    Posted on Apr. 10, 2019
    Thank you for your organisation , my Journey was perfect, I took five Tgv and a flight and everything was perfect.
    Bryan
    USA
    Posted on Apr. 09, 2019
    The entire booking process for our train tickets was nice and smooth. The tickets arrived to our hotel on time and were exactly what we ordered.
    Mr.Moore
    United Kingdom
    Posted on Mar. 14, 2019
    I would normally buy the tickets myself at the station, but your website was a good way to check train times and ticket availability in English. The service was easy to use and meant that I successfully booked a hard sleeper ticket on the train I wanted when there were very few tickets left. The Chinese/English language webpage was very useful in communicating when collecting my ticket and saves lots of time. Thanks for your help.
    Mr.Adam
    USA
    Posted on Mar. 03, 2019
    In general, your service worked quite well. I had even called you and spoken to an agent at your site who was able to answer my questions in English. Thank you.
    I attempted to get the train tickets a few days before travel. For English-speaking travelers, this sight is a little more difficult to navigate since many of the signs are only in Chinese. However, with your print-out, it was easier to find where I had to go to get my ticket. A local college student recognized the printout and sent me to the ticket office. A suggestion: provide a Chinese language phrase that a traveler could hold up to people asking: “Where is the train ticket office?”
    Otherwise, with my passport, it was very easy to get my ticket. You might also advise travelers to stay confident and hold you place in line (queue). Sometimes, people will go to the front of the line, in front of everybody. But eventually, you WILL get to the front, and people will respect your position in line. The train-ride, itself, was very nice. I sat in a first-class seat. This car was 4-across (2 and 2). I found that even though my traveling partner picked his ticket up at a different time, his seat was right next to mine (due to booking 2 tickets through your web site at the same time). The second-class car was 5-across (3 and 2). The second-class car was also a little nosier. My car was quite quiet and comfortable. A Coke and a little bag of sweets was provided to each 1st-class passenger. Food carts also came by frequently. I brought my own food, so did not evaluate this service. Cellular service and cellular data service seemed to be fine along the Beijing/Shanghai route.
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