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How to Collect a Train Ticket In China

Overseas passengers can collect their China train tickets at the ticket counters of any railway stations in China any time after booking online successfully, by showing valid ID certificate like passport used for booking and pickup number. If you are going to pick up tickets on the day of travel, get to the station at least 1.5 hours before departure. 
To save time, you are recommended to use the ticket delivery service if the booking agency offers it.

 See How to Buy China Train Ticket Online

What do I need to pick up a China train ticket?

Original document used for booking like passport, and ticket pickup number are required for collection. When picking up for others, you need to have their original documents and pickup number, too.

When can I pick up my China train ticket?

Ticket Counters at Beijing Railway Station
Ticket Counters at Beijing Railway Station

It can be collected any time after you receive the pickup number. 

If you book from an agency like TravelChinaGuide, do not mix the order number with pickup number. An order number just tells you have successfully put an order with the agency while pickup number indicates your tickets are ready to be collected. 

If you plan to collect the ticket on the day of travel before boarding, you’d better get to the station at least 1.5 hours prior to scheduled departure time, as there may be a long queue of passengers waiting there, especially during Chinese public holidays like National Day holiday from October 1 to 7, Chinese New Year usually falling between January and early March, and summer vacation from the end of June to early September. 

Where to collect a train ticket in China? 

Usually, tickets can be collected from any railway station in Mainland China. 

Office for Ticket Collection
Special Counter for Ticket Collection

Currently, most stations have special counters for tickets collection, in Chinese characters 取票窗口 or 取票专口, which save you much time. If the station does not have a special counter, go to any of the regular counters to pick up your ticket. 

Do not use the self-service ticket machines at the stations, or ticket outlets in town, as they only accept Chinese ID card for collection. Some big stations like Shanghai Hongqiao Railway Station are installed with self-service ticket machines which can print tickets for passengers holding Mainland Travel Permit of Hong Kong, Macau and Taiwan. 

4 Tips on How to Collect a Train Ticket in China

1. If you have booked multi-trip tickets, it’s better to collect them all at the first departure station to save time.

2. Opening time of ticket counters at railway stations: Generally, there is one or more ticket counters in railway stations open 24 hours a day and 7 days a week. However, in some stations, all counters are closed at late night if there is no train arriving or departing. For instance, stations specializing in bullet trains, which usually stop running at late night, such as Beijing South Railway Station, whose ticket counters are open 06:00 - 23:00. Another kind is the relatively small and remote stations, like Jishou Railway Station close to Phoenix Ancient Town, ticket collection only opens 08:00 - 21:00. But there is no need to worry. The closed counter (s) will be opened 1-2 hours ahead of departure even at late night if there is a departure.

3. It’s better to print out necessary information in both Chinese and English, which might be used for collection. It will help you a lot if you speak no Chinese. 
 See Useful Chinese Phrases for Train Travel

4. If you have any questions concerning ticket collection at the stations, go to the information desk. Almost all stations have an information desk in conspicuous places to help passengers out.

Once collected, it is advised to read the ticket carefully to see whether it is the right one by confirming the departure and arrival stations, departure date and time, and class.
 See details of Blue Magnetic SamplePink Paper Sample  

 See also:
China Train Travel - A Beginner’s Guide

- Last modified on Mar. 13, 2019 -
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    5.011 Reviews
    United Kingdom
    Posted on Feb. 19, 2019
    I find the TravelChinaGuide a fantastic website/company. The website provides information in a super-useful format and is very easy to navigate. You are always very responsive to my e-mails and very helpful.
    Posted on Feb. 10, 2019
    Thank you very much for my train bookings in China, I am completely satisfied with your service because of your quick response times and the booking process handling is easy. With the help of your information mails about train travelling I had no problems and could enjoy my holidays in China.
    Posted on Feb. 04, 2019
    Made a mistake while booking, but the staff was quick and helpfull via email, so this was quickly resolved.
    Picked my ticket up the day before hand so I could have easely done that the next day traveling.
    Shanghai station also has a helpdesk which is able to translate the ticket for you.

    Overal I am very positive about the train journey and the booking service.

    Only point of feedback is that I was not able to pay with a credit card directly, but had to use paypals credit card payment system. This works, but I prefer direct credit card transactions....More
    Posted on Jan. 28, 2019
    Working with TravelChinaGuide was easy, efficient and reliable. All details were in order when I presented the paperwork for my ticket at the appropriate station. High speed train travel in China is an enjoyable way to travel. I especially enjoy the Business Class travel and consider the price difference worth the premium.
    Posted on Jan. 24, 2019
    Everything was super. Your pre trip information was very helpful and accurate. I will use you in the future and recommend you to my friends.
    Posted on Jan. 21, 2019
    Thank-you for your good service. The train tickets had been delivered to my hotel, and meant that there was no uncertainty regarding my train travel for my first trip into China.
    Posted on Jan. 19, 2019
    It's very useful and convenient to book in advance with you. It took only 5 minutes at ticket window to collect tickets.
    Posted on Jan. 14, 2019
    We were having a great time in china, thank you for excellent service and response. Thumbs up! :)
    Posted on Dec. 08, 2018
    I would like to Thank you for booking our tickets and providing us very important information about the trip.
    We didn't have any problem, except the fact that we had difficulties to find the place in the railway station where we could pick up our tickets. It took us 2 hours to get them, so please insist a lot on that point! (Which you already do very Well).
    All the information provided are very clear and essential to have a good trip !
    Mr. Shah
    Posted on Nov. 26, 2018
    I visited China on November 10th to November 22, 2018.

    During planning my China trip, I figure out that I need to travel by the train (local trains) and Bullet train plus (3) – Internal Airline Flights. Luckily, I found travelchinaguide.com website. On travelchinaguide.com, selecting Trains and Flights, I was able to finish all reservation in 30 minutes and paid. I was able to book all my reservations in short time!

    After my payment, Larissa Cheng from TravelChinaGuide Tours, Train & Flight Booking Consultant started communicating with me and provided all information --How to get a ticket once I arrive at the station, every step , from start to end. TravelChinaGuide website has lots of information.

    Larissa Cheng is great Train & Flight consultant and she did an excellent service.Please ask for her if you are booking Train & Flight. We were very happy for her service. I highly recommend TravelChinaGuide and Larissa Cheng for Train & Flight Reservation.

    About train Service:
    1) Bullet Train: The station guard will not allow us to go to the train platformjust before train coming. With our luggage, it was very rush and difficult to find our train compartment. The train stopped for 5 minutes. Also, in train,they do not display the next station. They announced the next station which is difficult to understand with all noise. No one speak English. Luckily, we asked our guide before we boarded the train. So everything is prefect.
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