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How to Collect a Train Ticket In China

Overseas passengers can collect their China train tickets at the ticket counters of any railway stations in China any time after booking online successfully, by showing valid ID certificate like passport used for booking and pickup number. If you are going to pick up tickets on the day of travel, get to the station at least 1.5 hours before departure. 
To save time, you are recommended to use the ticket delivery service if the booking agency offers it.

 Kind Reminder: Passenger can enter more and more China railway stations with their ID certificate used for booking the e-ticket, saving time collecting the paper ticket. But they need to bear the carriage number and seat number in mind, or just print out the e-ticket in advance.

 See How to Buy China Train Ticket Online 

What do I need to pick up a China train ticket?

Original document used for booking like passport, and ticket pickup number are required for collection. When picking up for others, you need to have their original documents and pickup number, too.

When can I pick up my China train ticket?

Ticket Counters at Beijing Railway Station
Ticket Counters at Beijing Railway Station

It can be collected any time after you receive the pickup number. 

If you book from an agency like TravelChinaGuide, do not mix the order number with pickup number. An order number just tells you have successfully put an order with the agency while pickup number indicates your tickets are ready to be collected. 

If you plan to collect the ticket on the day of travel before boarding, you’d better get to the station at least 1.5 hours prior to scheduled departure time, as there may be a long queue of passengers waiting there, especially during Chinese public holidays like National Day holiday from October 1 to 7, Chinese New Year usually falling between January and early March, and summer vacation from the end of June to early September. 

Where to collect a train ticket in China? 

Usually, tickets can be collected from any railway station in Mainland China. 

Office for Ticket Collection
Special Counter for Ticket Collection

Currently, most stations have special counters for tickets collection, in Chinese characters 取票窗口 or 取票专口, which save you much time. If the station does not have a special counter, go to any of the regular counters to pick up your ticket. 

Do not use the self-service ticket machines at the stations, or ticket outlets in town, as they only accept Chinese ID card for collection. Some big stations like Shanghai Hongqiao Railway Station are installed with self-service ticket machines which can print tickets for passengers holding Mainland Travel Permit of Hong Kong, Macau and Taiwan. 

4 Tips on How to Collect a Train Ticket in China

1. If you have booked multi-trip tickets, it’s better to collect them all at the first departure station to save time.

2. Opening time of ticket counters at railway stations: Generally, there is one or more ticket counters in railway stations open 24 hours a day and 7 days a week. However, in some stations, all counters are closed at late night if there is no train arriving or departing. For instance, stations specializing in bullet trains, which usually stop running at late night, such as Beijing South Railway Station, whose ticket counters are open 06:00 - 23:00. Another kind is the relatively small and remote stations, like Jishou Railway Station close to Phoenix Ancient Town, ticket collection only opens 08:00 - 21:00. But there is no need to worry. The closed counter (s) will be opened 1-2 hours ahead of departure even at late night if there is a departure.

3. It’s better to print out necessary information in both Chinese and English, which might be used for collection. It will help you a lot if you speak no Chinese. 
 See Useful Chinese Phrases for Train Travel

4. If you have any questions concerning ticket collection at the stations, go to the information desk. Almost all stations have an information desk in conspicuous places to help passengers out.

Once collected, it is advised to read the ticket carefully to see whether it is the right one by confirming the departure and arrival stations, departure date and time, and class.
 See details of Blue Magnetic SamplePink Paper Sample  

 See also:
China Train Travel - A Beginner’s Guide

- Last modified on Sep. 16, 2019 -
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    4.941 Reviews
    Posted on Oct. 29, 2019
    We would like to book the tickets from Shenzhen to Yangshuo, but we receive your telephone and there are no tickets left. We’re so disappointed for that. But to our surprise, in the afternoon, you told us you got two tickets booked and email us the confirmation email. It is really a release. We know your guys are trying your best to book the tickets for us. So we will recommend travel china guide to our friends and thanks for your great service.
    John shepherd
    Posted on Oct. 20, 2019
    Reliable and fast! Thanks for the service!
    Posted on Oct. 12, 2019
    Using the website and bypassing the language barrier at the train station ticket office was great. $ is the same. the $7 service charge is worth it. You can pick up your ticket from any rail station and avoid the long lines too. The trains are huge so learn how to board the train at the correct car, it is easy as the car # are painted on the ground.
    Posted on Sep. 19, 2019
    I booked tickets online and chose to collect tickets at train station. But I filled in the wrong passport number and I can’t get the paper ticket at train station. So I called TravelChina and they reacted promptly. They cancelled the wrong ticket and buy new ticket immediately. Your help is highly appreciated.
    Posted on Sep. 09, 2019
    We have several trips in Shanghai-Hangzhou-Wuxi last month. Unfortunately, our trains were cancelled by the railway because of typhoon. We contacted TravelChinaGuide and they helped us cancelled our tickets. We got our money back. They were very helpful and patient. We recommend TravelChinaGuide.
    Posted on Aug. 30, 2019
    We missed the train from Luoyang to Xian, where we should have gotten the sleeper train to Zhangye, because we forgot our passports in the hotel. We were very upset with this and called TravelChinaGuide for help in the very early morning. The lady who answered the phone was very polite and helpful. She checked the transportation and the time would spend to get our passports back and then change our tickets to a later train. We did not expect that we can do it with no any fee at station! Amazing! We made it and everything just went well. We feel sorry we did not know that lady’s name, but thanks to her, thanks to TravelChinaGuide....More
    Posted on Aug. 22, 2019
    Following your perfect instructions in emails, it is very easy to pick up my tickets at train stations, less than a minute, I got all my paper tickets at ticket window. If I met anyone who needs to purchase train tickets in China, I will recommend your company to them. Cheers.
    Posted on Aug. 16, 2019
    What impressed me was that you chose window seat for me. I sit beside the window and saw beautiful scenery. That makes a long trip being enjoyable and comfortable. Thanks for your kind consideration.
    Posted on Aug. 13, 2019
    Great work! Unfortunately there was a traffic problem (accident) and the way to Lijiang was completely blocked. Thanks for cancelling our tickets in the last minute. Anyway, we arrived in Lijiang smoothly the next day. Thanks for your good service.
    Posted on Aug. 05, 2019
    Thank you.Everything worked fine.
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