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How to Collect a Train Ticket In China

Overseas passengers can collect their China train tickets at the ticket counters of any railway stations in China any time after booking online successfully, by showing valid ID certificate like passport used for booking and pickup number. If you are going to pick up tickets on the day of travel, get to the station at least 1.5 hours before departure. 
 
To save time, you are recommended to use the ticket delivery service if the booking agency offers it.

 See How to Buy China Train Ticket Online

What do I need to pick up a China train ticket?

Original document used for booking like passport, and ticket pickup number are required for collection. When picking up for others, you need to have their original documents and pickup number, too.
 

When can I pick up my China train ticket?

Ticket Counters at Beijing Railway Station
Ticket Counters at Beijing Railway Station

It can be collected any time after you receive the pickup number. 

If you book from an agency like TravelChinaGuide, do not mix the order number with pickup number. An order number just tells you have successfully put an order with the agency while pickup number indicates your tickets are ready to be collected. 

If you plan to collect the ticket on the day of travel before boarding, you’d better get to the station at least 1.5 hours prior to scheduled departure time, as there may be a long queue of passengers waiting there, especially during Chinese public holidays like National Day holiday from October 1 to 7, Chinese New Year usually falling between January and early March, and summer vacation from the end of June to early September. 
 

Where to collect a train ticket in China? 

Usually, tickets can be collected from any railway station in Mainland China. 
 

Office for Ticket Collection
Special Counter for Ticket Collection

Currently, most stations have special counters for tickets collection, in Chinese characters 取票窗口 or 取票专口, which save you much time. If the station does not have a special counter, go to any of the regular counters to pick up your ticket. 

Do not use the self-service ticket machines at the stations, or ticket outlets in town, as they only accept Chinese ID card for collection. Some big stations like Shanghai Hongqiao Railway Station are installed with self-service ticket machines which can print tickets for passengers holding Mainland Travel Permit of Hong Kong, Macau and Taiwan. 
 

4 Tips on How to Collect a Train Ticket in China

1. If you have booked multi-trip tickets, it’s better to collect them all at the first departure station to save time.

2. Opening time of ticket counters at railway stations: Generally, there is one or more ticket counters in railway stations open 24 hours a day and 7 days a week. However, in some stations, all counters are closed at late night if there is no train arriving or departing. For instance, stations specializing in bullet trains, which usually stop running at late night, such as Beijing South Railway Station, whose ticket counters are open 06:00 - 23:00. Another kind is the relatively small and remote stations, like Jishou Railway Station close to Phoenix Ancient Town, ticket collection only opens 08:00 - 21:00. But there is no need to worry. The closed counter (s) will be opened 1-2 hours ahead of departure even at late night if there is a departure.

3. It’s better to print out necessary information in both Chinese and English, which might be used for collection. It will help you a lot if you speak no Chinese. 
 See Useful Chinese Phrases for Train Travel

4. If you have any questions concerning ticket collection at the stations, go to the information desk. Almost all stations have an information desk in conspicuous places to help passengers out.

Once collected, it is advised to read the ticket carefully to see whether it is the right one by confirming the departure and arrival stations, departure date and time, and class.
 See details of Blue Magnetic SamplePink Paper Sample  

 See also:
China Train Travel - A Beginner’s Guide

- Last modified on Jun. 18, 2019 -
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    Presley
    Lithuania
    Posted on Jun. 28, 2019
    Everything is OK... I am Happy that I found yours company :)
    Mrs.Anja
    Germany
    Posted on Jun. 21, 2019
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    Mr.Pim H
    Netherlands
    Posted on Jun. 12, 2019
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    One point of improvement is that you list on your website that your express service can reach almost any destination in China. However Langmusi and Xiahe in Gansu were both not reachable. I understand these are smaller towns, but perhaps you can be a little clearer about this on your website (ie by stating you deliver to all big cities in China). However, you did arrange for me to pickup the tickets in Lanzhou even though I was not staying there, so you did solve the situation very adequately. That was very professional and much appreciated.

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    Mr.Calogero
    Italy
    Posted on Jun. 02, 2019
    Our booking experience through TCG booking center is very good. I think the service is ok. Our journey is very good, but the waiting room in the station is too little for all people.
    Mr.Penny
    USA
    Posted on May. 29, 2019
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    Australia
    Posted on May. 28, 2019
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    A very enjoyable trip!
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    Mr.HO
    Malaysia
    Posted on Apr. 30, 2019
    First of all, thank you very much for assisting my family and I in booking the train tickets to Hong Kong. When we arrived at Hilton Tianhe the tickets, in a sealed envelope, were passed on to us upon checked in. The trains were clean, service was efficient and the journey to HK took about 2 hours.Couldn't have ask for more as everything along the way was smooth. Thank you very much again.
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    SOMWONG
    Thailand
    Posted on Apr. 22, 2019
    I like booking tickets through your services because it is convenient and easy to get tickets at the station. Thank you for offering this kind of option for foreigners.
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