How to Change a China Train Ticket
Where can I change my China train ticket?
In most cases, a China train ticket can be changed at any railway station in Mainland China, either it is a paper one or an electronic one. Usually, there are a few counters designated for the change at the station. However, when the train leaves, one can only handle it at the departure railway station of that train.
|Designated Counter for Ticket Change|
What documents are required for China train ticket change?
No document is required, unless changing an e-ticket at the railway station. In that case, your original ID certificate used for booking and the ticket booking number are required. If you ask someone else to handle it on your behalf, the railway staff may also ask for that person’s original ID certificate. A paper ticket will be given after the change.
What items on a China train ticket can be changed?
|Allowed Change Items||Before Departure||After Departure|
|＞48 hours||≤48 hours|
How much do I need to pay for the ticket change?
Price of the changed ticket higher than the original one: price difference
Price of the changed ticket the same with the original one: none
Price of the changed ticket lower than the original one: service fee; the price difference will be returned to you
China Train Ticket Change Service Fee by China Railway Corporation
|Changing time before departure||Change fee by China Railway Corporation|
|15 days - 48 hours||5% of the price difference, at least CNY2|
|48 hours - 24 hours||10% of the price difference|
|Within 24 hours||20% of the price difference|
If you book through an agency and ask the agency to handle the change issues, they will usually charge an extra amount of service fee.
How to pay & get the return
If the original ticket is paid by cash, the price difference will be charged or returned by cash.
1. Changed ticket fare is higher than the original one: one should pay full fare of the changed ticket through that same bank card or online payment tool and the fare of the original ticket will be
2. Changed ticket fare is lower than the original one: the price difference minus service fee will be returned to your original payment account
If the original ticket is bought from an agency, then you’d better ask the agency to handle the change for you, as the price difference will be returned to or charged through their bankcard, either it is an e-ticket or a paper one.
What to do if you miss your train?
The change rules and procedures are the same as mentioned above.
How to Refund China Train Tickets
Ticket can only be changed one time after it being confirmed. No matter online or at the counter, the ticket cannot be changed again.
You may send us correct documents by email instead. It would be appreciate if you can include your tracking number in email too. Our email is bookingtravelchinaguide.com.