Refund, Change & Lost a China Train Ticket
How to refund/ cancel a ticket
If you book through an agency, you'd better confirm the regulations of the specific agency before booking. Some agencies do not accept cancellation and some agencies may ask extra cancellation fee.
When can I refund my China train ticket? - Before Departure
You are advised to make it before the train leaves; and the earlier, the less you pay the cancellation fee.
There are no refunds after the train leaves. Minor exceptions can be allowed under the approval of the stationmaster within 2 hours after the scheduled departure time.
Where can I refund my China train ticket?
|Ticket Change and Refund Window|
One can handle it at any railway station in Mainland China. At some big railway stations, there are special counters dealing with refund.
Chinese Phrases Used at Railway Stations
If it is an e-ticket, it can also be cancelled on the official website of China Railway Corporation, 12306.cn. However, there are two cases an e-ticket must be canceled at the railway station:
1. It is less than 30 minutes before departure;
2. Tickets of some popular trains, including those to/from Tibet, can only be refunded at railway stations by passengers themselves with their ID certificates used for booking. The specific train numbers are not published but are displayed during booking.
What documents are required to refund a China train ticket?
Documents are required when canceling a ticket at the railway station. No documents are required when canceling an e-ticket on 12306.cn.
|Ticket Type||Refund on Your Own||Someone on Your Behalf|
|Paper Ticket|| |
Original of your ID certificate
Copy or original of your ID certificate,
Original of that person’s ID certificate
Original of your ID certificate,
Ticket pickup number
Original of your ID certificate,
Ticket pickup number,
Original of that person’s ID certificate
How much do I need to pay for canceling a China train ticket?
The cancellation service fee varies based on when you submit it. Generally, the earlier you cancel it, the less you pay.
China Train Ticket Cancellation Fee
|Cancellation Time before Departure||Cancellation fee by China Railway Corporation|
|More than 15 days||None|
|15 days - 48 hours||5% of the original fare par value, at least CNY2|
|48 hours - 24 hours||10% of the original fare par value|
|Within 24 hours||20% of the original fare par value|
Where does the refund go?
If paid by cash, passengers will get the cash back; if paid by bank account, the money will go back to that account; if paid by online payment tool like Alipay or WeChat, the money will go back to that specific online payment tool.
Most agencies buy tickets for their customers on the official website, so the refund may go back to the bank account of the agency. If you hold an e-ticket, you’d better ask for a refund from the agency. If you have already had the paper one in hand, you need to refund it at the railway station. The railway staff will then give you a receipt; you can show the receipt to the agency to have your money back.
A China train ticket can be changed once when there is a ticket available and qualified for the change. Generally, the earlier you make the change, the better, because you can have more choices on departure dates, time and even arrival cities. If you miss the train, the ticket can only be changed to another one with the same departure date and arrival city. If the tickets of that day qualified for changing have been sold out, the change cannot be made, neither ticket refund. In that case, you need to take the loss on your own.
Where to change
A paper ticket needs to be changed at the designated counters at railway stations. An e-ticket booked through 12306.cn, can be changed online at least 30 minutes prior to the train leaves; if it is less than 30 minutes, you need to change it at the railway stations. E-tickets of some popular trains also need to be changed at railway stations.
No document is required for change, unless you change an online booking at railway stations, when the passenger’s original ID certificate, or the copy of the passenger’s ID certificate plus your original ID certificate should be shown together. The staff will also ask for booking number. After the change, you will get a paper ticket.
China train ticket change service fee
No change fee will be charged by China Railway Corporation in most cases. The price difference between the original and changed tickets will be returned or charged accordingly. The change fee will be charged only when the changed ticket price is lower than the original one. And the ticket change service fee varies between 5%-20% of the price difference.
How to pay for/ return the price difference
The price difference will be returned or charged through the original payment channel, which means the price difference will be charged or returned by cash if you paid by cash previously, through bank account or other payment tool if paid by that bank account or payment tool previously. Due to this, if your ticket is booked via an agency, you’d better contact them to deal with the change for you as they usually pay by bank account or payment tool.
Passengers should handle the procedure before the end of the ticket issuing, which varies from 5 to 15 minutes before departure at different stations. The following material and information are needed - the valid ID certificate used in buying the original ticket, the departure date, and the name of the booking office issuing the original ticket.
The detailed steps are:
1. Buy a replacement;
2. Get onboard with the replacement;
3. Inform the railway attendant about the lost and they will provide you a voucher;
4. Upon arrival within 24 hours, get the full refund of the replacement with the voucher and the ID certificate at the railway station.
Onboard or before check-out
Passengers can directly reclaim the seat/sleeper onboard or at the arrival station. Also, the valid ID certificate and information of the original ticket are needed.
Note: The above rules are only applied to tickets of those trains running within Mainland China, but not applied to international trains and those to/from Hong Kong.
I would like to ask how long does the refund take? Whenever I ask the online website that purchase through, they had informed me that my refund of ticket number E731565175 and EJ10223766 have been processed on Nov. 8th but until now, my credit card inform me there is still no refund.
I've typed the wrong passport number when purchasing a ticket online. When I went to the ticket office, they ask me to purchase a new one due to this error. They say I will get a refund but they didn't tell me how I can get the refund. Can you tell me how to make the refunds and how long does it normally take?
I had traveled on 10-08-2018 from Shanghai to Beijing and when i came back to job in Pakistan, company ask me for original ticket for reimbursement of the same amount. But i had lost my ticket somewhere in china. So, is there any way to get the duplicate ticket of above mentioned date?
However, we are sorry to inform you the paper ticket itself is for reimbursement, therefore, after departure time, the railway company cannot issue a replacement for reimbursement again. Hope for your kind understanding.
We are sorry that the railway company cannot offer other replacement bill or invoice either. If you booked the ticket online, you may try to find the online booking record for a try. If you booked the ticket with a travel agent, you may contact them to see if they can offer your some booking record of the ticket. Hope for your kind understanding.